which one is better product targeting or automatic targeting to achieve good results in sales

thanks

Hello fellow sellers,

I need some guidance on a negative feedback issue that I believe is completely unfair and out of my control.Order ID: 114-7612468-9978647

Buyer Name: DianaShipping Carrier: DHL Express I

Shipped the order on time using DHL. However, I was informed by DHL that the package could not clear U.S. Customs because the buyer’s name was listed only as “Diana” with no surname or company name. DHL specifically asked for the full legal name or company name along with ID proof to release the shipment.

I messaged the buyer several times through Amazon’s messaging system requesting the needed details. Unfortunately, the buyer never responded.As a result, the shipment was returned to origin. Even though this issue was caused by the buyer's lack of response, I still issued a full refund to ensure good customer service.Despite all of this, the buyer left a 1-star feedback, blaming me for the non-delivery.

What I’ve done:

Provided DHL’s official communication showing the customs issue.

Submitted screenshots of my unanswered messages to the buyer.

Filed a feedback removal request to Amazon Seller Support.

Why I believe this feedback should be removed:

Issue was caused by customs, not seller performance.

Buyer did not respond to any of my requests for information.

I refunded the full amount once the item was returned.

I acted responsibly and professionally throughout.

Has anyone experienced something similar? Any advice on how to get Amazon to consider this fairly?Thanks in advance for your help.

Shah Faishal

First off I do not ship FEDEX for their notorious upcharges down the road. I have a case open to which I wanted to know which transactions had an OTHER charge. Since 5/25/25 I been waiting for a HONEST answer from amazon. Today I get for fed ex charge for 3 parcels. I stop shipping fed ex over a year ago, there may have been 1 but amazon now stating 3. NO, not my account, there is an amazon error.

I ship on 3 different sites and never had a shipping upcharge on anything, just amazon. Sellers have a right to know which transactions this up charges are attached to and if amazon can not tell us which transactions it is to dispute it, this becomes a major issue with transparency in handling my payments.

Case number ID 17778539241

In respect to case 17843383971, we have 2 ASINs that we have been selling on Amazon for 2 plus years. We are the brand owner. Today, these 2 ASINs now show that we need approval to list these items even though we are the brand owner and have been selling them for 2 plus years with no issues. We have inventory that is now stranded because of this. Can a moderator please review this case - thank you.

Good day, we are a new seller trying to set up and apply in the Groceries and Gourmet Foods section.

We will be selling Madagascar Vanilla packed in sealed plastic bags. Our distributor uses an FDA approved packing facility in Madagascar. We have applied using the invoice from our distributor as well as the FDA certification from the packing plant. We just get a reply mail saying we are not eligible to sell within this section. Is there any additional documentation we require, our brad is still not registered, we have listed it as a generic product for now. Any help would be much appreciated.