Hello fellow sellers,

I wanted to share my situation and see if anyone here has faced something similar — and more importantly, if you've found a way to deal with it effectively.

Several of my direct competitors are consistently violating Amazon’s Main Image Policy, and despite reporting these infractions multiple times through the "Report a Violation" tool, absolutely nothing seems to happen.

The ASINs involved:

B0D78TMSRL

B0D794JTYB

B0D78SC3KZ

B0D78TRV8K

B0D796H1BG

B0D78S8RL6

B0D7HT9ZPP

B0D78TKGNF

B0D792SSDC

B0D78T9FRC

These listings break several clear rules from Amazon's Main Image Policy, including:

Text overlays on the main image (describing features, quantities, etc.)

Packaging shown prominently even when it's not a key feature of the product

Multiple units displayed, giving a misleading impression of what's included

Meanwhile, I tried adding just a small, clean, sticker-like label on my main image (simply describing the number of units, not promotional text), and my product got suppressed almost immediately.

What makes this especially frustrating is that these violating listings have now become the Amazon’s Choice / Top Picks, gathering a huge amount of sales and reviews — even though my product is:

- Cheaper

- Highly consistent in quality

- Fully compliant with Amazon policies

Despite repeatedly raising the issue with Seller Support, the only answer I get is that “there’s nothing they can do.” There seems to be no way to escalate these concerns or ensure fair enforcement across all listings.

Has anyone here experienced the same?

Did you find any method to effectively escalate this issue?

Are there any contacts or internal teams within Amazon that actually handle these violations seriously?

How do you deal with this type of unfair competition?

I would really appreciate any advice or shared experiences on this. Thanks so much for your time!

The FBM product is priced at $40, but Amazon charges the seller $1,700 for return. How can I solve this problem?

Literally twice a month (the 5th and 20th) like clockwork we get FBA removal orders. They aren't ours. How do I know this? Because we haven't sent any items to FBA. They are all from a specific brand that we sell (along with many other sellers). Sometimes the products we get back are not even products we have in our catalog (although once again we do carry the brands products and are an authorized reseller). The big problem is that Amazon charges us for these removal orders.

One of the ways we have been able to work around this issue is by simply canceling the removal orders the day that it shows up in our amazon account. As it comes on the 5th and 20th, it's simple enough. Sometimes though (like today) it randomly comes up and we are not able to catch it. This is the Removal order ID:CwADRxD3Xe

I did also notice that this time it also came with a new notification/error. Here is what the message was

Order source :RCW_SC_FBA_Val_mar_onetime_removal

Usually the notification/error we receive is:

Order source :Amazon-initiated Automated Unfulfillable Removal System

I would appreciate it if someone could help resolve this issue either once at for all, or at the very least if an amazon support staff would help get the Removal order ID:CwADRxD3Xe canceled.

Thank you!

Charge by AMAZON MKTPL, who can tell what this is, but i can't find any information in transaction report, who can tell what this charge is for?

Title: Fulfillment Center Refuses to Update Wrong Dimensions — Case ID 17755674151, Need Help

Hi fellow sellers,

We’re a small business and have recently encountered a serious issue with Amazon’s fulfillment center regarding incorrect product measurements that led to an unjustified “Oversize” classification. I’m posting here in hopes of getting some advice or hearing from others who’ve faced similar situations.

The problem:

One of our large-size products was mismeasured by Amazon and is now being classified as an “Oversize – 50 to 70 lb” item. The backend currently shows:

Dimensions: 39 x 19 x 9.5 inches

Shipping weight: 51.00 lb

Product weight: 19.949 lb

Dimensional weight: 50.643 lb

We opened a case (Case ID: 17755674151) and Amazon did remeasure the product. They confirmed that the actual dimensions are smaller, and the product should be categorized under Large, not Oversize. Their measured values are:

39 x 19 x 9 inches

Weight: 19.85 lb

Dimensional weight: 47.97 lb

However, the fulfillment center refuses to update the backend data, claiming that we “changed the packaging.”

But that’s simply not true.

This ASIN has only been shipped once this year. All inventory was from the same production batch, packed identically, and shipped in one FBA shipment (though Amazon split it into multiple fulfillment centers). We never changed the packaging — there was no opportunity to even do so.

We believe the only reason the FC refuses to update the data is because it would result in a retroactive FBA fee refund. This feels deeply unfair and punitive to small sellers trying to play by the rules.

We need help on:

1-Has anyone successfully gotten FC measurements updated when they wrongly cite “packaging changes”?

2-Are there escalation paths beyond Seller Support when the warehouse won't accept verified remeasurements?

3-Any advice on how to push for backend correction based on confirmed data from Amazon itself?

This issue is costing us significantly, and it feels like we’re being penalized for Amazon’s own measuring error. As a small business trying to stay compliant and survive, this experience has been incredibly disheartening.

Any advice, suggestions, or support would mean a lot. Thanks in advance!