We just received a fake counterfeit product back as part of our twice monthly automatic removal orders.

How do I go about filing a claim with Amazon? Finding the original order, removal order ID etc. is going to be time consuming.

Hello fellow sellers,

I need your help and advice on a serious issue we have been facing. Order ID: 204-8778549-3360302

A customer purchased a specific pair of shoes from us. We fulfilled the order correctly, and our internal records, pick list, and dispatch footage confirm this.

However, the buyer raised a return claim saying "wrong item sent" and returned a completely different pair of shoes, not even a model we sell. The returned pair was used and dirty. Despite submitting full evidence (photos, product catalogue, stock sheet, and return inspection report), Amazon refunded the buyer from our account.

We have submitted 16 appeals through the normal channels and keep receiving the same copy-paste response:

“Although we understand your position, we stand by our decision.”

We have asked for an escalation or human review, but there is no way forward via the standard appeal workflow. This is a clear case of return fraud, and it seems there is no protection for sellers in this situation.

Has anyone managed to:

Escalate these cases beyond the automated system?

Get a proper review done by Executive Seller Relations?

Recover funds in similar fraud situations?

Any insights or proven escalation routes would be hugely appreciated. I am also interested in collaborating with other sellers who face similar situations to raise this as a systemic issue with Seller Performance or through FBA Feedback Loops.

@Seller_mIRnuhdx7l5sN@Seller_DNQGSsdC7DccM@Seller_Huz6FT08OxHAR

Hello,

have verified my account after 1 year of selling as requested, but prompted to provide company documents.

However, was trading as self employed during 1st financial year, as turnover was low, and have not made any transition yet to the company.

please help to finish with verification of account.

@Seller_XUNeUuvrQDpgP

@Seller_mIRnuhdx7l5sN

@Seller_TSXM2A5nxWSuH

Hello,

I'm the account owner and trying to assign secondary user access for UK but received the following error message:

"Verification failed. We have failed to verify the information that you have provided. Please contact aws-customer-care@amazon.com for any assistance or queries."

Could someone please clarify what may have caused this error or guide me on what steps I should take next? I’ve double-checked the information submitted including all documents UK DRIVERS LICENCE and details. Uploaded front and back side and filled in all correct information but to my surprise it says no verfieid, and I’d appreciate any help in resolving this issue.

Thank you in advance!

Best regards,

I have recently updated my business information, can someone please tell me what’s supposed to happen after you press submit for verification. At the moment after I press it it goes to another screen that says it will refresh after 30 seconds and then after refreshing it appears like it might have been submitted however when I go back to the dashboard it prompts to me to submit it still and it tells me I keep getting performance notifications telling me I need to update it. Is this normal?

Thanks!