Hi,

I am trying to list my first product (brand new seller) - have found a product by the EAN code and it comes up with the wrong manufacturer - 5036889026065 - this says it's a TIMCO product. Whilst TIMCO sell this product, it is actually manufactured by Timloc, who we actually get this product from.

We do also sell from TIMCO so the verification isn't an issue on that side, but the information is incorrect. How do I go about this?

For reference TIMCO product page - (their website) /LOCIW50BB-timloc-invisiweep-wall-weep-blue-black-iw50bb

Timloc product page - (their website) /products/invisiweep/

My store received a notice of alleged trademark infringement on March 15, 2024. Amazon told me in an email that I needed to edit the product and delete the corresponding trademark language before the product could be restored.

I have already updated the product from March 15, 2024, but Amazon has not reinstated my product. And contact Seller Support several times to restore my product as soon as possible. Seller Support told me that I need to wait 48 hours for the product to recover. After three days of waiting and multiple contacts with Seller Support, my account was deactivated by Amazon on March 19, 2024. Obviously, seller support isn't an effective solution to any problems.

The deactivated email tells me that I need to:

To reactivate your account, please send us the following information:

– the root cause of each of the IP policy violations listed above.

— The actions you have taken to address each of the violations of the Intellectual Property Policy listed above.

— The steps you have taken to prevent future violations of each of the intellectual property policies listed above.

I have appealed several times since March 2024. It's been over a year now, and Amazon has never responded to my appeal.

Can anyone help me.

My deferred transactions have gone from about 15% of my balance, to 60%

Has anyone else seen this? Maybe it's a new policy?

On 5/14, we received a notification in our account email:

We have received a notice from a private organization advising that the specified merchandise does not meet the applicable safety and compliance standards for sale in the Amazon Mall. We do not have sufficient documentation to confirm the safety and compliance of the merchandise in question.

After that, the electronic product was immediately taken off in EU 9 market.

We tried to file POA , but Amazon customer service has not responded to us as to whether our information is correct, and whether it can be reinstated.

The certificates we have are:

EU Declaration of Conformity.pdf

EMC.pdf .

RoHS.pdf

EN IEC 62368-1.pdf

Pictures of Product.pdf

Pictures of Product Packages.pdf

User Manual.pdf

The Warning Label.pdf

Does anyone know how to resolve this please? Thank you very much.

Hi,

I would appreciate any advice from sellers who have handled a similar situation.

1 Who we are

Business established in the UAE (UAE law → no UAE VAT registration required).

VAT-registered in Germany, France, Poland, Czech Republic & the UK as a non-resident trader.

No fixed establishment, staff or assets in EU FCs; inventory stored via FBA.

2 Why we believe no VAT should be charged

Amazon FAQ “Change in selling-services provider” (ID GN6Q7DU46WW26LUU) says: if a company is not established in UK, DE, FR, IT, ES, NL, PL, BE, or SE, all fees must be invoiced by Amazon EU S.à r.l. (Luxembourg) with no change in VAT – that means 0 % with reverse charge.

3 What’s actually happening

Invoices are issued from local Amazon branches (Amazon Germany GmbH, Amazon France SAS, etc.), not from AEU Luxembourg.

Referral/commission fees → 5 % “UAE” VAT (Amazon says “no AE TRN”).

FBA fees → local VAT (19 % DE, 23 % PL, 21 % CZ, etc.).

Support’s -> “Local VAT applies because inventory stored locally; only SOA fees will be refunded once you add UAE TRN.”

German tax office has rejected those VAT amounts as improperly charged (§ 14c). External VAT advisor repeated the same.

4 Impact

Double cash-drain: we must repay VAT to tax offices as well as to the Amazon

Late-payment interest risk, advisory fees, delayed launches, reduced ad spend.

5 Tried so far

Detailed case with Amazon attached sample invoices + tax-office rejection; quoted FAQ and EU articles.

Last response about 3-4 weeks ago: requested escalation to VAT Compliance—still waiting to resolve

Any Help to solve this issue will be greatly appreciated.