My order was unfairly refunded by Amazon. (Order #113-4534286-7903429 which purchased on March 13, 2025), as we have neither received the returned product nor obtained sufficient evidence from the buyer to validate their claim. Below is a detailed timeline of the issue:
Key Facts:
1. Return Process Initiation (April 23, 2025):
We approved the buyer’s refund request and promptly sent our return policy, requiring them to submit packaging photos to generate a return label (mandatory for freight carriers).
No response or photos were provided, stalling the return process.
2. Claim Filed (May 3, 2025):
Due to the buyer’s inaction, a claim was initiated. We re-sent the policy on May 5 (after the weekend), urging cooperation. Again, no response.
3. Amazon’s Unilateral Refund (May 8, 2025):
Despite never receiving the product, Amazon refunded the buyer $2,196.35 without our consent.
Our scheduled carrier was rejected by the buyer during pickup attempts. The pickup failed, and I was charged an $89 no-show fee
4. Repeated Follow-ups (May 10–21, 2025):
Four emails were sent to the buyer requesting return updates. All were ignored.
The buyer only provided text complaints but no proof (photos/videos) of the alleged product issue.
I strongly suspect this is a premeditated fraudulent order.: The buyer’s refusal to cooperate, lack of evidence to support what they reported, and rejection of pickup strongly suggest misuse of Amazon’s return policy.
I'm appalled that Amazon issued a full $2,196.35 refund based solely on the buyer's unsubstantiated claim without requiring return of the merchandise This constitutes blatant buyer favoritism and a clear violation of Amazon's refund policy by their claims team. The magnitude of this loss is devastating, and I'm at a loss for how to recover these damages or prevent future occurrences. The complete disregard for seller protection makes operating a business on this platform unbearably difficult.
Pinned by community manager