Hi everyone,

I’m wondering if anyone else is experiencing this.

Since March, some of my FBA shipments have been marked as Closed—but the inventory still hasn’t shown up in my seller account. Not in Available, Reserved, or even FC Transfer.

One example:

- Shipped on 03/13, closed on 04/19 → Still not reflected.

- Another one: Shipped 04/09, closed 05/13, SKU 022350 → Still missing.

I contacted Seller Support multiple times, but I only get generic replies like:

“Thanks for your continued patience. We’re still investigating…”

This has been going on for weeks, and I’m starting to feel like they’re just waiting it out rather than fixing anything.

Some SKUs have recently updated, but many are still missing. Meanwhile, I’ve been sending more inventory, thinking we were out of stock—when in fact, Amazon hadn’t even processed what I already sent.

Is this a known issue?

How long did it take for your inventory to reflect after “Closed”?

Did you escalate it successfully?

Appreciate any advice or shared experience.

Thanks!

Hello Fellow Sellers,

I’m reaching out to gather your insights and advice regarding a recent issue with one of our product listings. We have been selling the item (ASIN: B0DJJY8VZS, “Lizzy Sexy Nurse (One Size) Adult Naughty Nurse Outfit with Stockings Nurse Doctor Cosplay Costume Nurse Uniform for Valentines Halloween Christmas Bedroom”) for over five years with no complaints. Recently, however, we received a violation notice citing non-compliance due to issues in content and presentation on our detail page.

In response, we updated our listing by:

- Adding additional images to clearly demonstrate that the product is a conventional fabric fancy dress costume.

- Enhancing the product details to emphasize that it is designed exclusively for costume use and does not fall under any restricted categories.

Despite our corrective actions and submitting multiple appeals as well as contacting Seller Support three to four times, we have yet to receive a definitive response or see the violation lifted from our listing.

I’d appreciate any advice or shared experiences from sellers who have dealt with similar situations. What strategies helped you prompt a satisfactory review? Should we consider further escalation or seek guidance from other forums/groups?

Thank you in advance for your support and suggestions.

Best regards,

Krishan Arora

batch I'd = 50054020255

There is no error in this file, but the listing is being created only in USA market palace. The listing is not being created in CA and MX market palace. Please help me.

90 percent of returns are fraudulent.

And when you do get the right item back it's used. It's ridiculous

I was wondering if anyone has used Amazon's customer service support for their Fulfilled by Merchant (FBM) orders. We are currently below the 3% threshold, so it wouldn't incur any costs to allow Amazon to manage our customer service inquiries. Any feedback about this would be most helpful.

Here is the message I received from the salesperson:

Dear Seller,

I hope you are doing well.

I’m reaching out to invite you to explore Customer Service by Amazon (CSBA) — Amazon’s official customer service solution for Seller Fulfilled Orders (FBM). This program manages all post-purchase buyer inquiries on your behalf.

With CSBA, your customers receive 24/7 multilingual support via phone, chat, and email. You gain access to a dedicated performance dashboard, 100% A-to-Z claims protection, and improved operational efficiency.

The program currently supports over 380,000 sellers globally, with participants reporting a 37% reduction in negative feedback.

If you’re interested in learning more, please use the link below to schedule a meeting at your convenience.

Explore CSBA: Benefits and Next Steps