I have received message from a customer in amazon messaging section who boughted an item from me in amazon , it was purchased at original price and he told me that his rating dosent have verified purchaser badge , while he is verified even feedback he can't write . He said that he contacted amazon customer service to fix it , but they replying to him as auto msging like robots .

we need serious assist with this matter as urgently , please add the verified purchaser in his rating . amazon is causing unfair , injustice to our product page making it bad looking .

Order : 206-0437827-2748312

@Seller_iTgjdgiRqiPsn @Seller_gAhPNiLrkfTcr@Seller_TSXM2A5nxWSuH@Seller_b91S9zQ2eKxLt@Seller_z3k8APxGfbQEK@Seller_Huz6FT08OxHAR

There is no policy that protects the seller in any way, if there is truly a mistake on your part, all policies work against you,

But if you are right, policy will never work

Amazon provides customers with,

Use the products, spoil them, steal them and damage them, it's okay, we are with you, we always support people with bad intentions, it gives the image, we return their money and thank them, comedy

There cannot be such a team, it shouldn't exist, they have established an unfair system, I feel ashamed of this as sellers, there is no platform to complain about them, I sent all the emails but unfortunately the result is nothing, except losing your products.

Clearly, we are shopping as buyers, but we are not trying to harm any sellers.

There are so many people with bad intentions,

False claims filed by

The best thing is to start a signature campaign against this destructive team and organize all the sellers, we need to unite against this system that harms us by making personal decisions that harm so many businesses, we lose both money and products. There are people who order your products as Fraud, steal the parts, use the product and damage it, A to Z is just a Fraud team, and it is really the biggest danger for all sellers.

This petition arises from frustrating personal experiences that illustrate the need for crucial changes in Amazon's A To Z Claim handling system. As sellers, we increasingly feel unprotected and unfairly treated by the policies in place.

The current model, which highly favours customers, exposes sellers to misuse and abuse. Indeed, there have been multiple instances where customers exploit the system by illicitly using, damaging, or even stealing products, only to be routinely backed by the A To Z Claim Team and get their money refunded. This situation gives a misguiding message of leniency towards poor customer behaviour that is both unfair and damaging to the sellers.

Moreover, it appears there is little to no recourse if sellers genuinely make a mistake. The policies seem to systematically work against us, leaving us vulnerable and powerless.

It's time for a change. Amazon's A To Z Claim Team needs to be revised or removed in favor of a fairer system that equally protects both buyer and seller. This is not just about protecting our businesses, but also about preserving trust, fairness, and integrity within Amazon's marketplace.

We implore Amazon to heed our call and undertake an urgent review of its A To Z Claim Team practices. Please sign this petition to support our cause.

Hi all, I have a whitelisted brand that I have been using since 2022, but a week ago a seller pre-empted the registration of this brand, which is currently under review, but this seller started to follow up by selling all the products I produce and then tried to threaten me to stop selling the products, I had no choice but to stop selling the products and changed the product details to show that this is not a product that I produce! product.

However, this seller sent me another email threatening me to change the product back so they could continue to sell products that belonged to me or they would place a malicious order against me. My two years of hard work has gone down the drain but I don't want to leave it to this seller who has no morals whatsoever, what should I do?

I tried this method, but the malicious order has already been canceled, so I can't report the problem.

Can you show us the listings? Don't let this person get away with this.. It will likely be a Chinese seller. Are we able to PM on this forum? Maybe I can provide some personal contacts in Amazon.

Hi,

I monitor A-Z claims regularly and take action when one appears.....BUT like today I seem to occasionally get a batch of cases decided against me appearing on a single day despite these cases never appearing on my AZ claims page.

I am well withing my limits for such cases but this is frustrating - would rather resolve issues with customers before a claim decision required.

Does anyone have any ideas about where these "ghost" claims come from?

Regards

The best thing is to start a signature campaign against this destructive team and organize all the sellers, we need to unite against this system that harms us by making personal decisions that harm so many businesses, we lose both money and products. There are people who order your products as Fraud, steal the parts, use the product and damage it,

A to Z is just a Fraud team, and it is really the biggest danger for all sellers.

HI

Last week a customer ordered 3x1 item, a few days later it said:

Refunds total: -£139.47

The item never arrived

I contacted amz and received:

Hello from Amazon Selling Partner Support,

I understand you have contacted us regarding if your order will not be returned.

Kindly note that as per Amazon policy, a refund is a customer credit for all or part of the cost of a bought item. In some cases, we issue customers a "returnless refund". In other words, they are not required to send the item back to the fulfilment centre. This means they are not required to return the item. Some items that are not eligible for return may be eligible for a refund.

In your case, your product will not be returned to the inventory, it was a returnless refund and you will not be reimbursed for it.

Then to my amazement I just received this for a completely different item/ASIN :

Refunds total: -£148.89

Return not expected

Seller central just copy and paste the same reply

I can not afford to give away £300 worth of stock in 1 day

You have some good responses. If it is indded a refundless return as per Amazon policy then that's it. However, if it is not, just contact Support for a resolution. This does not appear as bad as some of the Amazon nonsense I have experienced. Good luck for your futue trading on Amazon Marketplace.