Apart from the initial letter containing your UTR when you registered as a sole trader with HMRC I dont think you can get another more recent letter.

Are you sure its the date on the UTR letter Amazon are complaining about? You will also need to provide proof of address and these details need to be on letters dated within last 3 months usually. Or perhaps Amazon need see proof of your last tax return.

HMRC website:

Find your UTR number

You get a Unique Taxpayer Reference (UTR) when you:

register for Self Assessment

set up a limited company

It’s a 10-digit number. It might just be called ‘tax reference’.

You’ll get your UTR by post 15 days after you register. It takes longer if you live overseas.

You can usually see your UTR sooner in your Personal Tax Account or the HMRC app.

Today's more confusing updates from Amazon:

Notification 1:

"Thank you for your message regarding your dissatisfaction with Amazon Payments Europe (APE) service. Amazon Payments Europe takes complaints very seriously.

Amazon Payments Europe has reviewed your request and we would like to inform you that we have received all the necessary documents from you to verify your EU branch for VAT purposes.

We will contact you once we have completed the review or need more information. We cannot give you an exact date, but our team is working hard to complete the review as quickly as possible."

And with a few hours difference:

Notification 2:

Account Block

Your selling privileges in Germany have been deactivated and you may no longer sell on this marketplace based on instructions Amazon received from German Tax Authorities. You are no longer allowed to use our Fulfilment by Amazon (FBA) service in connection with Amazon and all of your FBA items are seized and may not be sold or returned until your debts are fully paid. Your listings have been removed.

If you have funds in your Selling on Amazon payment account, they will be available once any amounts for A-to-Z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer by Amazon Payments Europe S.C.A.

Why did this happen?

Amazon was approached by the German tax office Finanzamt Berlin International with regard to Value Added Tax (VAT) debts concerning your Marketplace sales in Germany. We are currently informed about open debts in the amount of 7.031,21 EUR. In the email you received, you could find the garnishment order which states the amount in question and includes payment details of the tax office at the bottom of the document (name of the bank, IBAN, BIC).

First, finally, your Amazon KYC team admits the obvious, that we are EU-established for VAT purposes, and coincidently, at the same time, they received a notification from the German TAX authorities that we owe VAT.

When we have not received anything from the German tax authorities about it, and trust me, when you owe VAT in Germany, you get INSTANT notifications from them. On top of that, we have provided them ALL our EU VAT returns to Amazon, including German ones, with ZERO VAT liability.

So, why did Amazon "receive" this supposed-to-be VAT liability of our EU-verified company when Amazon is not responsible for remitting VAT on our behalf??????

@Seller_gAhPNiLrkfTcr @Seller_pcsb5w54JugEA @Seller_DNQGSsdC7DccM @Seller_VJ4XoAkjDpjPH @Seller_TSXM2A5nxWSuHCan you please investigate what is finally going on with this mistreatment of our Account by Amazon?

Thank you very much!

Yeah this is frustrating, I had 300+ books stranded and had to go back in and individually re-list them.

The worst part of this for me, is I have written my own software to list books (We list around 200+ a day on average), but the API hasn't been updated to be able to upload to this new field !!!

Question though, does this need to be done once per asin if it's now a required field? IE if someone selling the same book populates it, you dont have to?

Hello,

I'm using SP-API to make integrations with our service platform. So far I've used the static sandbox request responses to develop the main business logic/flow. I want to test the implementation in an actual case.

I want to add a product, then add an order from Amazon end. Then I want to get those orders using SP-API onto our platform. How can I test it by actually adding a product through Seller Central and then adding a test order the same way? Is there a way to do this?

Thanks

NO HIR NO INFORMATION Customer Service Performance

Seller FulfilledFulfilled by Amazon

Order Defect Rate

Target: under 1%

0%

0 of 2 orders

60 days

N/A

Order Defect Rate consists of three different metrics:

Negative feedback

0%

N/A

A-to-z Guarantee claims

0%

N/A

Chargeback claims

0%

N/A

Invoice Defect Rate

Target: Under 5%

N/A

View details

Policy ComplianceHealthy

Account Health Rating

This rating reflects your adherence to Amazon’s selling policies. Learn more.

200

0 100 2001000

All issues

Suspected Intellectual Property Violations

0

Received Intellectual Property Complaints

0

Product Authenticity Customer Complaints

0

Product Condition Customer Complaints

0

Food and Product Safety Issues

0

Listing Policy Violations

0

Restricted Product Policy Violations

0

Customer Product Reviews Policy Violations

0

Other Policy Violations

0

Regulatory compliance

0

View all (0)

Policy violation warning

0

Delivery Performance

Seller Fulfilled

Late Dispatch Rate

Target: under 4%

N/A

Pre-Fulfilment cancellation rate

Target: under 2.5%

N/A

Valid Tracking Rate

Target: over 95%

100%

1 of 1 orders

30 days

View delivery eligibilities here

View details

Payment Policy

Funds are held while your account is deactivated. Refer to the notification at the top of this page to reactivate your account.

Account Health News

Set up account holiday settings over the summer New. 1 July 2024

Upcoming EU Batteries Regulation requirements for EPR 25 June 2024

More news

Manage your compliance

Product Compliance Requests

0

View all (0 Reactivate your account



We received your submission. Our evaluation is in progress.



Next steps

Check Performance Notifications for more information on your submission.

No further action is required from you at this time. You can submit new information below if any content is missing from prior submission.

Submit new information

History

Submission

1 July 2024 12:21 BST

Please read all the answer options and choose the most applicable one.

I do not recognise the other account.

Are you currently utilising (or have utilised in the past) any third-party

company service that would explain the relationship?

No

Other than you or your current employees, does anyone else currently have

access (or previously had access) to your seller account information?

No

Are you a victim of account compromise or identity theft, such as a stolen

credit card?

No

If you believe that there has been an error, submit an explanation of why

you believe we have incorrectly detected that you are related to or

associated with the other account on Amazon.

I really don't understand what the problem is with my account. Can you

please explain in more detail? I did everything according to Am... view more

Customer returned an unwanted/no longer required order to us.

the returned item was the (delicate) retail packaged item with a T48 shipping label stuck on it,

no outer shipping carton or protective packaging.

and it obviously arrived back to us damaged/squashed/unfit for resale

the customer said they were told that the store staff would package and label the return for them

and has sent us the supporting information from the amazon shopping app.

which at the top does say that - but then has conflicting information below.

can someone get this urgently fixed - it would explain why we and other sellers have an increased in unpackaged returns.

Customer was not refunded on first scan - so we cant make a safe-t claim unless amazon issue the refund.

if we send the refund then we cannot claim.

@Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_mIRnuhdx7l5sN

can someone take a look at this for us.

(I have opened a seller support case on case id 9927201012 which has the customer's order number in it)

When you say you have added to SFP Catalogue - what exactly do you mean?

Do you mean you have assigned the specific 'Nationwide Prime' Shipping Template to those items?

Do you then use Buy Shipping to get your labels via an approved carrier? And are you using correct service (Tracked24 if using Royal Mail for example)

Are you shipping on-time (same day for orders before 4pm)? (This is different from delivered target being on-time)

Have you chosen which weekend day you will ship? (you must ship on either a saturday or sunday)

If still struggling perhaps upload a screenshot of your 'General Shipping Settings' and one of your 'Nationwide Prime' template

I cannot contact Amazon in any way. My emails are not being returned. I can't make a phone call. I can't open a case. I have been a victim for 1 year. Nobody helps me. I have money left inside. I am now bankrupt. I lost everything because of Amazon. I have never seen such a careless platform before. It hurts now. I'm thinking of committing suicide. If I can't solve this situation, that's my only option.

Dear Amazon Account Specialist and Seller Performance Team,

I hope this message finds you well. My name is ALI OSMAN OZOGLU, and I am writing to urgently appeal the delete placed on my Amazon seller account (Account ID: ALSR3Z35BI019) on July 3, 2023, due to a "Returns and Refund Policy Violation Notification." I have received a notification stating that my account North America Marketplace is now deleted

Summary of the Situation:

Date of Restriction: July 3, 2023

Reason for Deleted: Returns and Refund Policy Violation Notification

Efforts to Resolve:

Hundreds of defense emails sent with detailed explanations and supporting documentation.

Multiple phone calls to Amazon service with similar assurances.

Despite these exhaustive efforts, my account remains restricted, and I have not received adequate responses or resolution to my issue. The promises made by your representatives have not been fulfilled, leaving me frustrated and significantly inconvenienced.

Request for Reconsideration:

I respectfully request a thorough review of my case and the immediate reinstatement of my North America Amazon marketplace. I assure you that I have always intended to comply with Amazon's policies and have taken steps to address any misunderstandings or errors that may have occurred.

Supporting Information:

Account Details:

Name and Surname: ALI OSMAN OZOGLU

Company: OZOGLU LLC

Store Name: OZOGLU STORE

Merchant Token ID: ALSR3Z35BI019

Phone Number: +905312892156

Given the significant amount of time that has passed and the lack of resolution, I kindly request that this appeal be escalated to a higher authority within the Amazon support team who can take immediate action. The continued restriction of my account is causing undue hardship and impacting my ability to use Amazon's services.

Conclusion:

I trust that Amazon values its customers and their satisfaction. I am hopeful that this appeal will prompt a swift and fair resolution to my account restriction. I am more than willing to cooperate further and provide any additional information required to facilitate this process.

Thank you for your attention to this urgent matter. I look forward to a positive response and the prompt reinstatement of my account.

Due to this suspension, my money remained in the Japanese marketplace and the UK marketplace, as other marketplaces were also suspended. That's why I went bankrupt. Banks initiated enforcement proceedings against me. I lost my entire existence, everything.

Sincerely,

ALI OSMAN OZOGLU

+905312892156

ALSR3Z35BI019

Suggestion

Try the Amazon Seller app. Go into “Manage Orders”, search for your order.

Go into the order them at the bottom, evdots and “More”.

Do you have a refund option there?

Hello,

Thank you for contacting us with your grievance regarding the Amazon Payments Europe (APE) service. Amazon Payments Europe takes complaints seriously.

Amazon Payments Europe has looked into the matter and we would like to inform you that based on a review of your account and the information provided, we have concluded that we cannot verify the Value-Added Tax (VAT) establishment of the business in your selling account.

As a result, you can no longer sell on Amazon.co.uk or any European stores. You should continue to ship open orders and respond to customer inquiries to avoid further impact to your account.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

Why did this happen?

The document that you provided is not acceptable for verification.

-----------------

Under Account Health:

We completed our evaluation of your submission. We do not have enough information to remove the violation at this time.

So, is something wrong with the documents or what is happening?

difficult to guess what is going or what Amazon wants ( if they know)

@Seller_D59sukg3PflcJ

@Seller_u1AdBEcsHujAa

@Seller_z3k8APxGfbQEK