Hello,

I find it extremely concerning that if as a seller, I'm not meeting the target rate of below 5% for uploading an invoice within 24 hours of a customer payment, I am at risk of deactivation.

If this is such a sensitive metric that can lead to de-activation of an account, why isn't there a notification alert from Amazon requesting sellers to upload the invoice within 24 hours of the payment being made with the order I.D for said invoice each time? We get an email alert to respond to buyers messages within 24 hours of the buyer message for instance.

As sellers, we have a host of duties to perform. Do they expect us to check the orders page every few hours to ensure this mundane task is promptly met within a very narrow timeframe each time? This is extremely unreasonable in my humble opinion. I would like to adhere to this, however, life gets in the way, and without notification prompts, this is very difficult to adhere to ALL OF THE TIME.

Is there a way to receive an alert from Amazon each time an order is placed requiring an invoice to be uploaded?

I have auto invoices set up for all the countries where I have VAT registration, but occasionally, you get orders from other EU countries that do not have VAT registration, thus making this task difficult to adhere to without fail.

I have recently started selling on Amazon. Only one product.

I received a copyright / patent claim against it. I have provided 4 individually written reprorts and letters. Outlining my product is not the same shape but etc, but I keep getting stock answers asking me to speak to the person who raised the claim. The patent referenced in the claim isn't valid its14 digits long. Patents ar 8. I have called Amazon seller support but they have referred me to FBAsupport who just repeat the written email.

I am not in a position to hold forever, and speaking to the "claimant" would be counter productive. Can someone help me? Do I do an unvalidation process on the false reference? Or is their someone else at Amazon who can help? Copyright claim dying because you can copyright a colour or a football target being curved to strike people off.

Seller_mS10UjVYuuGor

ook at it this way. If you have a physical store you're going to get shoplifters, this is simply the online equivalent.

With a physical store you can use your own security measures, the same with your own website to minimise the possibility. With Amazon that opportunity is taken away completely, with a sign on the door "please help yourself" for the growing few who are dishonest. The number of dodgy refunds given by Amazon are multiple times the number on all other platforms.

The thing is, many don't see scamming Amazon (even though they are often taking from small businesses) as a crime, as they think Amazon can afford it and perhaps don't pay enough taxes so seem like a fair target.

Some have indicated that it is much more difficult to get a refund for something Amazon stock and sell directly, even with a genuine problem, that a third party seller via Amazon. I have no experience of this, so it may not be accurate. Perhaps another seller can confirm this.

Hello,

Has anyone else had a problem again with receiving OTP's by text when trying to log in to Amazon Seller Central ?

This happened about 10 months ago for many sellers but was fixed eventually, but is happening to us again - we use 2 different mobiles and neither receives the OTP.

There is no error message as there was last time - just the OTP is not sent/received.

We do use an authenticator app as a last resort now, so can still access the account - but need to access the account from different computers/phones during the day, so it is much easier to have the text OTP option as well.

Would @Seller_DNQGSsdC7DccM be able to look into this for us please?

Hi @Seller_VJ4XoAkjDpjPH,

I believe we put in an appeal that explained the siutation, explained the issues with the product and also tried to explain steps we would take in future to avoid it.

We received a generic response back so we have no way of knowing if it was even seen or checked by a human but the generic messages continued to be sent advising we needed to provide the invoice that we explained we could not.

We are coming to the conclusive that Amazon does not want us to continue selling. We have applied for independent mediation as a last step.

I appreciate the help you offered at this last stage but the response from Amazon in general has been awful and I do not think acceptable. If Amazon has a genuine reason they want us off their platform then it would be appropriate to say that. We've now wasted 2 weeks trying to get our account reactivated. We have chased the supply chain to the point of finding the original manufacturer of the device back before 2020 and that the company was dissolved (23/05/2024) on the very same day our account was deactivated. Perhaps a coincidence but when we tried to find out again we just got generic replies from Amazon. It is not unreasonable to expect that when decisions are being made which will cost this amount of money and people their livelihoods that they should be made in a transparent and clear manner.

We are starting the process of moving on but I fear that at some point soon Amazon will do this to a person who will lose everything for what may be a mistake.

The recent stories around the Post Office seem to have similarities with the Amazon treats it sellers. Automated systems making decisions that are enforced with no responsibility being taken. It seems we will never know why this one product out of the 30,000 we have listed over 10 years was the "one" that took away our account.

We will never know why our explanation of the circumstances was not accepted.

We will never know if it was due to the brand being incorrect. These are questions that we deserved answers to even if that still resulted in our account being deactivated.

We will never know if a company in no way related to us being dissolved on the same day our account was deactivated was a trigger for our account.

If other sellers read this in similar circumstances then I can only advise that it is possible you will fair better than us but I would urge everyone reading this to not rely on Amazon as a consistent source of business. We sold on Amazon since 2014, with 97% feedback, on the day our account was deactivated every metric was within targets. If you list against the product catalogue like we did (We never created a product on Amazon), then we believe you could be caught the same as us. Not paying enough attention to the errors in the Amazon product catalogue seems to our error.

The product that got us banned was created on Amazon before 2020 and we had not sold it on Amazon since 2021 at the latest. It had been removed from Amazon and our inventory yet it is still the only reason Amazon have given us for deactivating our account.

I hope everyone has better luck selling on Amazon than we had at the end.

Dear @Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP

I trust this Message finds you well.

I am reaching out to address a critical issue affecting our business on Amazon. Over the past 2 weeks, we have experienced a drastic decline in sales, plummeting by 90%. Despite maintaining competitive pricing and boasting excellent seller ratings and account health, our buy box win rate has plummeted to 0% and on the seller app, the featured offer eligibility appears to be "NO" as shown in the screenshot attached.

This alarming situation is significantly impacting our business operations, and we are deeply concerned about the implications for our future success on the platform. As a full-time business reliant on Amazon, such challenges can be demoralizing and threaten our ability to sustain operations.

We urgently request your assistance in resolving this matter as soon as possible. Any insights or actions you can provide to rectify this issue would be immensely appreciated.

On Wednesday 3 July I did my usual daily disbursment.

When I came to do the same yesterday, 4 July there were more funds than I expected. When I checked "Transaction View" I saw that there was a "Failed disbursement" from 3 July. Over 24 hours later, the "request payment" button was greyed out. 48 hours later, it's still greyed out. It's greyed out in the app too.

Nothing has changed on our side. Our bank account is still the same as it was when we first started selling on Amazon 8 years ago. I've opened a case and it shows as "transferred". The one reply I got was that disbursment would take place automatically on 17/07/24. I have payroll on 15 July and without disbursments I won't be paying anybody.

Hey there @Seller_OZv9IRSI0jM7P,

Were you able to find an app that helped you out?

We know how important it is to start your Vine enrolment, and facing errors may slow down this process. We've seen Error 909 pop up on our Forums quite often.

But, did you know that this is likely related to an incorrect or incomplete browse node assignment?

Let's start by diagnosing why this error occurs:

• The majority of browse nodes are limited to certain departments, especially for products that are targeted at a specific audience.

For example: Clothing, Shoes & Jewellery > Men > Shoes > Athletic can only be used with products that were created for the Department of [Men], if a different department name was entered during the listing creation, this will cause an incorrect assignment.

Another example: Clothing, Shoes & Jewellery › Women › Handbags & Wallets › Shoulder Bags, this browse node is limited to products under the [Women] department using another department name such as [Girls] would cause this error.

How to fix it?

1. Identify the target [Department_name] for your products. If you have a variation, all the products must have the same entry for the [Department_name] across all listings.
2. Use our Self-Service tool to Change a product's category to match the browse node with your desired category.

Last but not least, changing a category can take up to 24 hours, this means you may not see the update immediately. If this error is not cleared, our Seller Support teams are equipped to diagnose this issue.

Let us know if this information was helpful. Be sure to comment with any specific questions you have related to this topic.

I am listing a product in generic with no product id so when I try submitting my listing a message comes up ‘gtin exemption required, apply now’. I click on that and it takes me to another page which is blank, hence I cannot apply. When I check selling applications, it shows gtin exemption and says its approved. Makes no sense to me, as that message to apply for gtin exemption is there no matter what. I am so stuck.