About 6 months ago Amazon told me they intended to remove an item from inventory as it did not have a standard 3 pin UK plug.

So I sent them pictures showing the item, the plug, the box which stated 'Main Plug UK Included' - all to no avail with Support just asking me for more proof or with comments that made no sense such as the plug had to be physically and permanently connected. Well ok the item has a transformer. The plug is permanently connected to the transformer. The transformer then plugs into the item. But that is a very common system. There are many items with that kind of setup. For example anything with a rechargeable battery like mobile phones etc.

Anyway after a lot of back and forth I gave up. The item continued to be listed.

However, today I have had the exact same original email saying they will be removing the item as it does not have a UK plug. Im not going waste my time to start the process all over again to get nowhere.

Its absolutely barmy that for some reason Amazon believe the item does not have a UK plug yet refuse all documentation and evidence to the contrary. I mean where did they get the idea from that it did not have a UK plug? Im guessing a single customer has complained perhaps because their unit was delivered without the transformer (maybe a factory error in leaving it out) - even though I have had no complaints myself.

Anyway - I only have 1 unit left of the item. Its not worth my time or effort trying to get Amazon to change its mind. I shall withdraw yet another item from sale on Amazon because they just have no common sense at all.

We have had 2 returns initiated recently due to errors in the titles of an item.

B07TS8WQVP

Amazon Title - Annie Pattern, with Zip

Title should be IMHO - ByAnnie Out and About PBA282 sewing instructions to make your own Rucksack / Backpack / Knapsack in two sizes. Clear concise instructions

We listed on this item via the upc format.

However the title is incorrect both grammaticaly and factually which has caused one of the returns (amazon automatically issued a return label costing us £3.30 for a letter sized item below 100g on an item that we are selling for £12.50 inc postage))

We have tried many times to correct several of these but as on this one where someone has lited it as a brand called annie instead of the correct ByAnnies you get stumped when trying to get anything changed. Have tried today to add some bullet points to possibly reduce the amount of returns bt they have not come through yet.

There seams to be a policy of just blocking/making a simple operation very difficult any changes asking for hi res photos etc or supplier details and when we look through our listing we probably have 100+ of these that we would like to change the name to the correct one but dont have the time to jump through all the hoops that amazon want to put in the way when it is obvious that the original poster has made a mistake on the listing.

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

I just want to reaffirm what penniewise5 says here. As a brand owner and manufacturer of the products we sell, we are constantly overidden by Amazon, with SS saying the "cataloguing team" (bot?) or "Amazon Retail" (Vendor Central) deem this incorrect information to be more accurate or suitable for the searching of our items by their customers.

Our latest issue is the wrong categorisation of our products which, over the 5 marketplaces is 100s of errors for which it is largely a complete waste of time to get corrected. Especially as, even if they are corrected, sooner or later the algorithm comes along and wipes out all the corrections and we are back to square one. I cannot make it up, so many of our headphones are incorrectly categorised in these categories: Baby Monitors; Stationery/Drilling; Dome Surveilance Camera; Crayons; Push/Pull Toy; USB Hub; Peddle Vehicle; Party Mask; Vaccum belt.

Even more worrying is the fact Amazon is more and more frequently altering our Brand name from "OTL Technologies" to "OTL", and when we want to make changes SS are telling us we are not the "Brand Owner". When I've asked why they are doing this, they say "their computers may be normalised to a specific value" "For example, 4K Ultra HD, Ultra HD, and UHD may be normalised to 4K on the detail page" so they think it's OK to chop half our trademark off and remove the little control we had as the brand owner.

Hi

I am trying to remove a 1 star rating on my listing but no feedback was left by this person nor was it a verfiied purchase. Amazon have repeatedly said "they have investigated and have taken appropriate action" but the 1 star rating is still there. It's clearly a fake rating as no one purchased anything, I need some help to get this removed please.

Thanks

Hi Respected All,

i need some sujjestion about Competitive price: Amazon sujjest some Competitive price: at my 3 ASIN at that price after paying Fees i losst almots 2 pounds at each prducts . Before some days it was all ok selling was good buy Suddenly all happened. Please sujjest what can i do for getting sales regulerly , i was open a case with Amazon but they said its due to normal review. Case i,d is 9840604092

Currently having issues with Amazon and their ‘competitive price’ policy.

I sell my products on Amazon for a whole £1 more than on my own website due to the fact my own website doesn’t have the fees I do on Amazon, however, Amazon are now enforcing that I must lower my Amazon prices to match the external prices they’ve identified, removing the buy box from the listings until I do

Clearly this is against competition laws (price fixing) but is there any way around amazons demands without having to go the legal route?

Interestingly, on doing a bit of googling, Amazon have been investigated for this in the past with their ‘price parity policy’ which they agreed to stop in the UK and EU in 2013 due to investigations by the Office of Fair Trading. They then stopped the policy in US in 2019, but are clearly doing the exact same thing with this current ‘competitive price policy’.

Ok, £1 isn’t going to break the bank but on 100+ sales a day it could cover someone’s wage each day so I don’t think it’s fair for Amazon to dictate what I sell my products for when I’m the manufacturer, brand owner and only seller.

Hi, I am a new seller with my own branded garments and have tried to set up my new Amazon store but it is beyond confusing! I already have an ebay store which is so simple to add products to but the amount of information required on Amazon is beyond my capabilities and patience. I am confused by the product codes etc and it keeps telling me to fix errors (54!). I couldn't find the 54 errors so gave up and saved as a draft but when I went back to check, the draft wasn't there.

Are there any professionals out there who can set up or build my store? At this point I would be willing to pay someone to do it for me. I will be selling a range of my own branded mens briefs in a range of 9 plain colours and 5 sizes as well as a range with 7 different patterns in 5 sizes.

Thank you.

Almost 0 chance of it being removed. Amazon want reviews from people who haven't bought the item on Amazon itself.

As there was no written review Amazon will however give the review less weighting.

Hello,

I really need your urgent help/advice guys.

First of all, I'm not a new seller. I've been selling since September last year, I've achieved month on month steady growth on the UK marketplace. I currently have over 700+ active SKUs.

However, overnight, without any warning or notification, since 16 June, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.

As a result, in the last few days my daily sales have dropped from around £1000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 248.

I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".

However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.

I cannot name here a specific ASIN, because this issue affects ALL of my SKUs (700+ listings), and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

Thank you!

Regards

For all my items at UK store has been lost buy box. It shows 0%. All other marketplaces shows 98 and more %, and only UK 0%.

I have been wrote to support, but they do not helping me. I want to understand what is the reason of this problem. Account rate is very good, no problems in this. Shipping and all other metrics good. I want to understand the problem, and how to resolve it. I want to understand why at all marketplaces I have buy box, but in UK no. I am selling my own brand with one price. There is not reason to lost it. This is amazon technical mistake, I want someone to resolve this situation.