Hi, I am a new seller with my own branded garments and have tried to set up my new Amazon store but it is beyond confusing! I already have an ebay store which is so simple to add products to but the amount of information required on Amazon is beyond my capabilities and patience. I am confused by the product codes etc and it keeps telling me to fix errors (54!). I couldn't find the 54 errors so gave up and saved as a draft but when I went back to check, the draft wasn't there.

Are there any professionals out there who can set up or build my store? At this point I would be willing to pay someone to do it for me. I will be selling a range of my own branded mens briefs in a range of 9 plain colours and 5 sizes as well as a range with 7 different patterns in 5 sizes.

Thank you.

Can ANYONE make any sense of Amazons pricing policy ? I have had books deactivated for overpricing when it was rare, mine was the only one on Amazon and those few on ABE were £10 more. I was asked to provide a 'reference price' which was presumably the new price in about 1980 !

Now I have had another removed so I looked up the others for sale. Mine was £38. Ther are two at £30, which was not the case when I first listed as I am always the cheapest like for like. But there are three at £80, and the one new copy ( surely their 'reference price' ) is over £200 !

I cant make any sense of it at all. Book prices on Amazon are totally random. I have seen prices ranging from 10 to 200 for the same book and Amazon is mostly happy with it. But when one of the bucket shops puts up a valuable book for a ridiculous price i am suddenly expected to match it. I would rather take it down the charity shop. ( mind you, thats where the bucket shops get some of their books )

Is it just me or does this happen to others ?

As we know listings are being removed by the Amazon BOT every day, very often for no reason at all, however this is the best one yet, a computer mouse listed in, Keyboards, Mice & Input Devices >Mice

It is going to be removed unless it is moved to the SEEDS and PLANTS category, couldn't write the book! Come on Amazon, do better.

This is to inform you that the following detail pages are at the risk of removal from our catalog. You must take remedial actions before 7/1/2024, UTC, else your listing(s) will be removed from our catalog. It is your obligation to ensure that the products you offer, comply with all applicable laws, regulations, and Amazon's policies.

ASIN: B0795X2KWW, SKU: QP-B9B0-V294, Title: 5 Button USB Optical Scroll Mouse with Built in Calculator Key Pad

Why is this happening?

This product has been identified as a live plant or seed product that is listed outside of the SEEDS_AND_PLANTS or PLANT_SEED categories. Please update the product_type attribute to either SEEDS_AND_PLANTS or PLANT_SEED values as a path to reinstatement.

I now have 17 listings that are all in the correct category and the out of control BOT is going to remove them if they are not moved to the SEEDS and PLANTS category, you couldn't make this up.

My account has been inactive for more than 2 months and no matter what document I upload, I cannot pass the verification process.

I am not allowed to open a case or call me through my account right now. That's why I can't get any help from anyone on Amazon.

I live in Turkey and I have a company based in the UK. I opened my Amazon account with this company information.

My account was open for 7-8 months but I had no listings.

I prepared my items and was about to start listing them.

During this 7-8 month period, my account was an individual account. Since I have reached the stage of sending my products, I wanted to turn my account into a professional account.

Afterwards, my account suddenly became deactivated and I was requested for a utility bill or business license. (You can see the image of the incoming e-mail attached.)

I submitted utility bills multiple times, following all of Amazon's instructions on how to upload the document.

Since I live in Turkey, I submitted the utility bills for my Turkey address. Unfortunately, I always received the answer that the documents were not enough. (You can see it in the image.)

[Moderator Edit: removed personal information]I uploaded my company documents obtained by Companies House and they were also rejected.

I cannot check whether there is a typo regarding my address in Turkey because Amazon does not allow me to see the address I entered in my account. (You can see it in the image.).

[Moderator Edit: removed personal information]Since I can't contact Amazon, I don't even know the answer to this question. Should I provide a utility bill for my residence address or my business address?

As I said, I do not live in the UK, so it is not possible for me to obtain a utility bill from there. There should be other additional documents that can be provided instead of the utility bill on this issue.

Another problem is that there is a word called "CUSTOMISE4ALL" in the part of my business address, but there is no such word in my business address. I don't know if this word appearing there is a systematic error or a spelling mistake I made before.

[Moderator Edit: removed personal information]Since my account is limited, I cannot delete this wrong word from there or contact an official to correct this mistake.

Unfortunately, I don't know what to do right now and I'm really worn out. I would be very happy if Amazon officials reading this could contact me regarding the solution to my problem.

Many thanks in advance to those who try to help.

[Moderator Edit: removed personal information]

Hello

My account has been deactivated because I did not use it for 10 years and there was a balance due.

I added a credit card to my account and paid the bill. I can see in my seller central account the bill has been paid but still unable to reactivate my account.

I contacted support and they advised me to email the balance team, which I did and I got a message in my Performance Notifications saying the bill was paid and the issue is now resolved.

But I still can not activate my account. When I phone amazon support they keep saying there is a bill due, But I have proof its been paid.

1. I have emailed the balance team again and got an auto reply message to say they don't accept emails (Even though I emailed them and they replied the week before)
2. I submitted this information in my appeal, included all the information with screenshots, but my appeal gets rejected with no information

Any ideas what I can do?

We've now sent them 4 emails and had no reply at all. We included our merchant token in each one and explained the critical situation we're in.

Beyond frustrating!

Hi,

Our DD+7 kicked in on 19th June. Since, we've had no funds available to withdraw, having previously drawn down most days.

It says we'll have a chunk available on 3rd July at the end of the settlement period.

My question is, are we stuck having to wait until the 3rd, or will cash start to become available 7 days after the orders placed on 19th June were delivered?

The majority of our sales are FBA so those 19th orders would have been delivered on the 20th/21st, therefore I'm expecting cash to become available from the 27th.

Can anyone confirm?

Thanks,

Marc

we face same issue last week we requested via email provided and requested to extend to next year stating issue with cash flow .After 3 days we got email for extension till 2025 was accepted now we can get money as normal.

Send them email and tell them your situation and they will sort this for you .

Hello,

I'm actually hoping someone from Amazon sees this message. We had a business that was unfortunately destroyed by the combination of covid, brexit and the cost of living crisis, and it had to be liquidated. We set up a new business that bought some of the assets from the liquidator, and where we're not doing anything nearly as big as we did previously we have started to sell on Amazon again via our new business. However, no matter how many times we ask Amazon to shut down that old account, nothing happens. We are nervous to start scaling our new business for fear of the old one being linked to our new business (which they have already done!) and if the old one is deactivated or suspended that it might cause our new one to also be suspended or deactivated for not doing some duty or another any control over it anymore), and for Amazon to then suspend or deactivate our new business due to there being a link between the two businesses.

Is there someone from Amazon who can tell me what I need to do to get that old business shut down once and for all? I've gone through the steps in the help to shut down the account. All requests are either ignored or marked as transferred, but nothing is ever actually done.

@Seller_Huz6FT08OxHAR @Seller_mIRnuhdx7l5sN @Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_hnDMgUKxMh1V4 @Seller_z3k8APxGfbQEK

The liquidator has also written to Amazon and provided me with a digital copy of the letter, but still nothing is done and the account continues to loom over us. I am able to provide this letter, but can't post it on a public forum.

The Merchant Token is AS0ITQ3NPQKFO.

Can one of the Amazon people above help me please? Last year our new business was suspended over the most critical 3 weeks of Christmas because of the old account, and it caused us enormous financial difficulty because of it. Can't go through that again, and too nervous to scale in case we invest and then can't shift that stock due to suspensions.

Thank you,

Leanne