I cannot contact Amazon in any way. My emails are not being returned. I can't make a phone call. I can't open a case. I have been a victim for 1 year. Nobody helps me. I have money left inside. I am now bankrupt. I lost everything because of Amazon. I have never seen such a careless platform before. It hurts now. I'm thinking of committing suicide. If I can't solve this situation, that's my only option.

Dear Amazon Account Specialist and Seller Performance Team,

I hope this message finds you well. My name is ALI OSMAN OZOGLU, and I am writing to urgently appeal the delete placed on my Amazon seller account (Account ID: ALSR3Z35BI019) on July 3, 2023, due to a "Returns and Refund Policy Violation Notification." I have received a notification stating that my account North America Marketplace is now deleted

Summary of the Situation:

Date of Restriction: July 3, 2023

Reason for Deleted: Returns and Refund Policy Violation Notification

Efforts to Resolve:

Hundreds of defense emails sent with detailed explanations and supporting documentation.

Multiple phone calls to Amazon service with similar assurances.

Despite these exhaustive efforts, my account remains restricted, and I have not received adequate responses or resolution to my issue. The promises made by your representatives have not been fulfilled, leaving me frustrated and significantly inconvenienced.

Request for Reconsideration:

I respectfully request a thorough review of my case and the immediate reinstatement of my North America Amazon marketplace. I assure you that I have always intended to comply with Amazon's policies and have taken steps to address any misunderstandings or errors that may have occurred.

Supporting Information:

Account Details:

Name and Surname: ALI OSMAN OZOGLU

Company: OZOGLU LLC

Store Name: OZOGLU STORE

Merchant Token ID: ALSR3Z35BI019

Phone Number: +905312892156

Given the significant amount of time that has passed and the lack of resolution, I kindly request that this appeal be escalated to a higher authority within the Amazon support team who can take immediate action. The continued restriction of my account is causing undue hardship and impacting my ability to use Amazon's services.

Conclusion:

I trust that Amazon values its customers and their satisfaction. I am hopeful that this appeal will prompt a swift and fair resolution to my account restriction. I am more than willing to cooperate further and provide any additional information required to facilitate this process.

Thank you for your attention to this urgent matter. I look forward to a positive response and the prompt reinstatement of my account.

Due to this suspension, my money remained in the Japanese marketplace and the UK marketplace, as other marketplaces were also suspended. That's why I went bankrupt. Banks initiated enforcement proceedings against me. I lost my entire existence, everything.

Sincerely,

ALI OSMAN OZOGLU

+905312892156

ALSR3Z35BI019

I am listing it as New. You have got me a bit confused by the two Individual options. l have an Individual selling Plan where I do not pay the £30 a month fee. When I look at Settings Account Info it says I am registered 'Sell on Amazon: Individual.' I had to provide items for verification. I only want to sell the one, self-published book! The selling guide for an Individual selling plan mentions that you can sell new items .... and there is no VAT on books in UK. Thank you JillyB for trying to help. After two weeks trying, I am at the end of my tether.

Amazon, in their wisdom (!), gave two totally different things the same name ie. individual. We have been complaining about this for years as so many new sellers do not understand the difference.

There is the Individual seller account (the legal entity) where you can ONLY sell off your own second-hand, used items, and not new items, and then there is the Individual selling Plan, which you say you have, as do not pay the £30 a month fee.

Yes, you can sell new items on the individual PLAN, but not with the Individual Seller ACCOUNT.......but as you are presumably selling your book for profit you DO need to be registered with HMRC as self-employed, as explained in my previous post.

I am guessing that your verification went through quite quickly ? - if you only applied for the Individual seller ACCOUNT. Setting up a Business Seller account takes longer as they have to verify your business info as well as your personal ID info. What did you have to supply for verification - if they only asked for personal ID details (bank, utility bill etc, then you do not have a BUSINESS seller account.

You do NOT have to be VAT registered, but you DO have to be registered with HMRC to sell for profit - as you say there is no VAT on books.

I am posting this more to vent than anything.

I must say that I rarely get any A-Z claims so consider myself fortunate in that regard, however, I’ve had two A-Z claims in the past week and on both occasions, the Royal Mail tracking has shown that the orders have been DELIVERED.

Normally when we are unfortunate enough to have an item not arrive, the customer will request a replacement rather than immediately request a refund so it always peeks my suspicion when a customer immediately asks for a refund instead.

The first order even has a photo showing the delivery, together with the GPS map, yet Amazon have refunded the customer out of our funds anyway.

The second order just has the GPS map but still shows as delivered.

Both A-Z claims have been granted and the appeals rejected with the usual ‘we stand by our decision’.

It is wholly unacceptable where there is evidence of delivery that Amazon employees completely ignore the ‘evidence’ and refund the customer anyway, which leaves me wondering, at what point does this become Amazon being complicit in fraud against sellers?

Ok, these orders are relatively low value (one at £11 and one at £23), but when Amazon are constantly screwing sellers over and don’t give a rats backside about their sellers, this is just another nail in the coffin.

Absolutely sick of Amazon treating its sellers like scum.

I have already tried reaching out to the managing director email about these two claims but not holding out any help whatsoever.

As this is a self-published book, then I assume you are listing as NEW ?

If so, you cannot have an Individual seller account to sell new items, you MUST have an Amazon BUSINESS seller account, be registered with HMRC as self-employed (probably sole-trader) and have submitted your UTR to Amazon. My apologies if you have already done that.

If you actually mean individual selling PLAN (where you do not pay the £30 a month fee), or do you mean Individual Seller Account ?

Everybody loves a deal (and I am sure your customers will too).

I have seen a few threads in the forums asking about what Price Discounts are or how to get “strike-through pricing"?

Price Discounts are a time-bound campaign in which you can offer discounted prices on your products for up to 30 days and on a limited number of inventories. Price Discounts for products with a validated reference price will appear with a strike-through price in Search and on the Product Detail page.

The benefits of Price Discounts are:

• Set a duration - Price Discounts can run between 1 to 30 consecutive days. The discounted price will automatically go live on the Start Date and will automatically end on the End Date you specify.

• Set a budget - Budget capabilities allow you to easily offer discounted prices on a limited number of inventory that is defined by you. When creating a Price Discounts on a product, you can enter the number of units to offer at the discounted price. Once you sell through the committed units, the price will automatically revert to its regular price.

• Increase conversion - Price Discounts can help you increase conversion and sell through inventory, including inventory on seasonal products at the end of the season.

• Product discovery - Price Discounts may help drive additional customer discovery and sales, both during and after the discount has run.

• View performance - While your Price Discounts is running and after it ends, gain insight into the impact it had with access to performance metrics such as Sales, Units Sold, Glance Views, Conversion Rate, and Sell-through Rate.

To be eligible for Price Discounts, you must be a professional seller with at least a 3.5 seller feedback rating.

Your products must meet the following criteria at all times:

• Products must have at least a 3-star rating
• Products must be in new condition
• Discount must meet the following:
• At least 5% off the 30-day lowest price bought by customers
• At least 5% off the current price
• At least 5% off the reference price for products with a validated reference price. Products without a validated reference price will not display a strike-through price or savings to customers
• Adult products, restricted products, or otherwise offensive products are not allowed
• A validated reference price, in order to show a savings comparison. For more information, go to Amazon Policy on Reference Prices

Well that just about wraps up today’s discussion on Price Discounts.

If you have any questions specifically around Price Discounts please feel free to leave them in the reply section below.

Sarah.

One of our customers placed an order with us and requested a cancellation shortly. We cancelled the order 11 days ago, and the customer just left us 1-start seller feedback saying, "Cancelled this order still not received a refund."

Isn't that should be Amazon's responsibility to refund the customer when the order is cancelled? They say that they cannot remove the feedback as it is "a direct reflection of their Amazon shopping experience" and tell us that we should contact the customer even though the contact buyer button is gone!

Can ANYONE make any sense of Amazons pricing policy ? I have had books deactivated for overpricing when it was rare, mine was the only one on Amazon and those few on ABE were £10 more. I was asked to provide a 'reference price' which was presumably the new price in about 1980 !

Now I have had another removed so I looked up the others for sale. Mine was £38. Ther are two at £30, which was not the case when I first listed as I am always the cheapest like for like. But there are three at £80, and the one new copy ( surely their 'reference price' ) is over £200 !

I cant make any sense of it at all. Book prices on Amazon are totally random. I have seen prices ranging from 10 to 200 for the same book and Amazon is mostly happy with it. But when one of the bucket shops puts up a valuable book for a ridiculous price i am suddenly expected to match it. I would rather take it down the charity shop. ( mind you, thats where the bucket shops get some of their books )

Is it just me or does this happen to others ?

Hi

I am trying to remove a 1 star rating on my listing but no feedback was left by this person nor was it a verfiied purchase. Amazon have repeatedly said "they have investigated and have taken appropriate action" but the 1 star rating is still there. It's clearly a fake rating as no one purchased anything, I need some help to get this removed please.

Thanks

We have come across the same issue just this weekend past. Amazon decided that my ASIN which is priced at £33.95 should be priced at £15.98!! This item costs £30 including all fees!

Best of it all is I am the brand owner, sole importer and reseller for this product. How the Amazon robot has detected this product being sold elsewhere is bemusing. I do not sell this product to anyone else to resell, if someone external to Amazon is selling this product it is a fraudulant seller.

The sales on this ASIN per month is £30k of which now we have nothing!

Support are not interested in discussing this at all and have told me to match the competitive price or the buy box won't be reactivated.

Can anyone assist this huge error!?