At the moment I have 1 "Product Authenticity Customer Complaints" in my Account Health, for which for some reason the invoice is not accepted by Amazon, even though the Wholesaler has already confirmed that the product is authentic. Other than that, no other problems.

But a bit of background: on June 12, my Account Health dropped to 132 due to the 3 IP complaints, and from about that date (actually, 4 days later) my sales dropped significantly

These Complaints have been resolved though, but I was wondering that although my AHR is now 248, maybe something in Amazon's system is still "stuck" and the system still doesn't give me the right to win BuyBox?

but that's just a thought.

I send around 100 large letters ( £1.55 ) per month and find that 20-30% dont have delivery confirmation - so it's worth checking delivery , even if you dont get a customer complaint , because you can claim compensation for all those without confirmation ... if each item is worth £20 that's an extra £200 - £300 per month compensation from royal mail .

very rarely have non delivery for tracked 48

We have a customer bought 4 different cravats all shipped together as it was one order. Customer has opened a return for 3 cravats and has been provided 3 different return labels by Amazon at our cost. Surely customer should only receive one returns label for the order rather that 3?

We have seen a big increase in customers orders “for choice” and sending lots of items back via the free returns label as a result our returns rate on Amazon is three times higher than eBay.

I have had over 30 parallel import claims in the past 6 months. It seems to be the go-to loophole for brandowners trying to illegally limit competition. Ive been able to appeal succesfully for the most part but then they just resubmit and deactivations are back.... These brand owners are getting the tools to break anti-trust laws in bulk, there should be an investigation as soon as possible. Ive opened many many cases and many were escalated, but no response. I even have written proof of cases where the brand owner even admits to me that it has nothing to do with parallel import, they just dont want us on Amazon.

Correct invoices are rejected because the reviewer is not properly trained to understand parallel import, the product even has an EU flag on it + the brand owner itself is selling on the listing with the name "<BRANDNAME> EU", like how much proof does one need. But no, once identity of brand owner is confirmed, they can block others from selling the product they sell in the same market = 100% ILLEGAL.

Some items they say in their complaint that they did tests orders but we have 0 orders for them since the start. Its ridiculous.

Our BE store is currently deactivated on 5 remaining cases and forgiveness path for Parallel import claims is gone despite all the succesful appeals, we are pushed in a corner.

Legal action against these brand owners is my next step.

Everybody loves a deal (and I am sure your customers will too).

I have seen a few threads in the forums asking about what Price Discounts are or how to get “strike-through pricing"?

Price Discounts are a time-bound campaign in which you can offer discounted prices on your products for up to 30 days and on a limited number of inventories. Price Discounts for products with a validated reference price will appear with a strike-through price in Search and on the Product Detail page.

The benefits of Price Discounts are:

• Set a duration - Price Discounts can run between 1 to 30 consecutive days. The discounted price will automatically go live on the Start Date and will automatically end on the End Date you specify.

• Set a budget - Budget capabilities allow you to easily offer discounted prices on a limited number of inventory that is defined by you. When creating a Price Discounts on a product, you can enter the number of units to offer at the discounted price. Once you sell through the committed units, the price will automatically revert to its regular price.

• Increase conversion - Price Discounts can help you increase conversion and sell through inventory, including inventory on seasonal products at the end of the season.

• Product discovery - Price Discounts may help drive additional customer discovery and sales, both during and after the discount has run.

• View performance - While your Price Discounts is running and after it ends, gain insight into the impact it had with access to performance metrics such as Sales, Units Sold, Glance Views, Conversion Rate, and Sell-through Rate.

To be eligible for Price Discounts, you must be a professional seller with at least a 3.5 seller feedback rating.

Your products must meet the following criteria at all times:

• Products must have at least a 3-star rating
• Products must be in new condition
• Discount must meet the following:
• At least 5% off the 30-day lowest price bought by customers
• At least 5% off the current price
• At least 5% off the reference price for products with a validated reference price. Products without a validated reference price will not display a strike-through price or savings to customers
• Adult products, restricted products, or otherwise offensive products are not allowed
• A validated reference price, in order to show a savings comparison. For more information, go to Amazon Policy on Reference Prices

Well that just about wraps up today’s discussion on Price Discounts.

If you have any questions specifically around Price Discounts please feel free to leave them in the reply section below.

Sarah.

Just need look at your margin & not worry about what other sellers are doing.For me,25% is minimum I know many sellers run at a margin way lower there's lots of busy fools on here. I currently average 35-40% daily/monthly.If any sku drops below 25% I just dump it & move on

My product is quite different yours, I sell fine wine so the box could be worth £30 or £3000, while someone could probably guess it is a box of wine the value isn't obvious.

I'm well past the 1000 delivery mark with DHL now and not one has been lost without trace and their breakage rate is a fraction of 1%, mostly due to me using high quality packaging rather than the courier being careful I would add.

They collect from me daily (often too early in the day for someone who offers next day delivery but we'll put that aside for a moment) and any box up to about 15kg costs me about £8+VAT to most addresses, highlands and islands are more, sometimes considerably. The delivery cost looks less on the invoice but then they add HGV and congestion zone surcharges so £8 is about right. I guess your packages are probably 1kg or less but they don't offer a lower rate, for me its the same whether I send one bottle or six.

I don't pay for additional insurance for the reason you state, it costs a lot and they make it almost impossible to make a valid claim. If your packages are obviously phones I suspect the temptation to steal them is higher than for my boxes both by customers and couriers. Perhaps you could try using a larger plain outer with a protective filler to disguise the product and see if the disappearance rate drops.

How amazon destroyed my business.

At the beginning of the year I received a verification letter like many others. Initially I successfully passed their verification, a few hours later I received a second email that my account would not be opened because I was not VAT Establishement. They decided I am not a VAT establishment, even though according to UK state I am! I have emails for everything.

On the 17th of May I received a message from Amazon that I am VAT establishment, after sending them the official HMRC statement, and an official letter from my bank, which they wanted.

A few hours after that I got an email saying I had a policy violation from 22 March, and that my account would remain closed. The ridiculous thing about this violation is that I am not VAT establishment : screenshot 2

It appears that they are closing my account, for a violation according to them, which they then themselves find is not a violation ?!

Meanwhile, in April they forced me with a 7 day deadline to accept their payment plan to HMRC. According to them and HMRC I am VAT establishment but they have already started pulling the first instalment for this plan as if I am NETP ?! Over £6300!

And that's not all! Of my £35000 (over 6300 they took it for vat?!) that was blocked, 40% of that money is a credit to Amazon. The terms of the credit said that if they couldn't pull it from a bank account, they would pull it from the Amazon account. They haven't pulled them for five months now! But they charge me over 20% APY on over 15000 pounds. So every month or so they charge £250 per. month interest on money they have blocked from me and not withdrawn!

Amazon does whatever it wants with impunity. It violates all contracts, policies, steals other people's money. Even when I dropped them official letters from HMRC, they refused to accept them the first few times. Why does a corporation think it is more than the state ? So like all my listings I was selling I was competing directly with Amazon. Is Amazon pursuing a deliberate policy against the destruction of small sellers through various methods and loopholes they have found ?

I kid you not, item delivered at 11:32 this morning, buyer filed an AtoZ claim at 12:01, I refunded seconds later, AtoZ granted against me?!

Amazon = incompetence personified.

I am following the use case guide for SP feeds.

I am able to create a document and upload XML to it without problems.

However I am unable to use the createFeed (POST /feeds/2021-06-30/feeds) endpoint. I am sending what should be a valid body, and I have proper header, but I am still getting 403. Any help what am I doing wrong or which permissions am I missing?

curl --location 'https://sellingpartnerapi-eu.amazon.com/feeds/2021-06-30/feeds' \

--header 'x-amz-access-token: (token which worked to create document)' \

--header 'Content-Type: application/json' \

--data '{

"feedType": "POST_ORDER_ACKNOWLEDGEMENT_DATA",

"marketplaceIds": [ "A1PA6795UKMFR9" ],

"inputFeedDocumentId": "{feed I got from createDocument}"

}'

And the error message I get is not super helpful:

{

code: 'Unauthorized',

message: 'Access to the resource is forbidden',

details: ''

}