Hi,

Our DD+7 kicked in on 19th June. Since, we've had no funds available to withdraw, having previously drawn down most days.

It says we'll have a chunk available on 3rd July at the end of the settlement period.

My question is, are we stuck having to wait until the 3rd, or will cash start to become available 7 days after the orders placed on 19th June were delivered?

The majority of our sales are FBA so those 19th orders would have been delivered on the 20th/21st, therefore I'm expecting cash to become available from the 27th.

Can anyone confirm?

Thanks,

Marc

Good Afternoon

I am just looking for some community support. We had our account suspended on the 31st January for violating a Section 3 Policy. Specifically shipping orders after we had marked them as shipped.

We have been going back and forth with Amazon ever since. Supplying Plan of Actions and also supporting documents but to no avail.

We did use Maersk Shipping services in the Netherlands as a shipping aggregator. We would ship parcels daily and have them collected from Maersk who then forwarded them to the final mile couriers.

In January we did receive a lot of enquiries on tracking. Our Shopify store at the time submitted the Maersk shipping number to amazon rather than the Final mile courier e.g. Hermes or Colis Prive.

At that time we had 14 delivery enquiries and on each one we updated the tracking number to the final mile courier. Now I think this has gone one or 2 ways. When we updated the order I can see from the data extract on Amazon that the updated shipping info day is now showing as the dispatch day. example we shipped an order on the 3rd January, it didn't arrive, customer contacted us on say the 20th and we updated the tracking. The Amazon order extract now shows the 20th as day shipped (though original date shows in front end)

Could this be a technical error that has flagged these orders and we now have 14 orders showing as shipped after we originally shipped them?

Has anyone else had this issue?

Thanks in advance

Hi ,

Is anyone facing any ad results in data update delayed or does the data updated look abnormal if compared with the previous day? especially order conversion on 18th June 2024 ads performance results.

because normally our UK Amazon STORE PPC ads campaign will generated at least 25 order conversion and above daily but suddenly dropped to 2 order converted only on 18th June 2024 and its never happened before even i checked 1 day earlier which is 17th June ads result also had converted 35 orders .

I have check for all the campaign budget utilization , BuyBox Availability and son on but all seems normal .

Anyone know ? pls assist .Thank you

Facing exactly same issue for the listings created by me. - Curse of error 8040 :)

last month leadership team solved and restored my listings but started facing same thing now.

This is amazon's backend system glitch, they are updating system and inventory software and each updates causes several issues.

Not sure about you but I am mostly FBA seller and units are at FC and on and average 10-30% FBA inventory are in search suppressed status.

I am following the use case guide for SP feeds.

I am able to create a document and upload XML to it without problems.

However I am unable to use the createFeed (POST /feeds/2021-06-30/feeds) endpoint. I am sending what should be a valid body, and I have proper header, but I am still getting 403. Any help what am I doing wrong or which permissions am I missing?

curl --location 'https://sellingpartnerapi-eu.amazon.com/feeds/2021-06-30/feeds' \

--header 'x-amz-access-token: (token which worked to create document)' \

--header 'Content-Type: application/json' \

--data '{

"feedType": "POST_ORDER_ACKNOWLEDGEMENT_DATA",

"marketplaceIds": [ "A1PA6795UKMFR9" ],

"inputFeedDocumentId": "{feed I got from createDocument}"

}'

And the error message I get is not super helpful:

{

code: 'Unauthorized',

message: 'Access to the resource is forbidden',

details: ''

}

How did sellers do during Fathers Day gifting this year? In comparison to last year we are 30% down, very poor sales...

I kid you not, item delivered at 11:32 this morning, buyer filed an AtoZ claim at 12:01, I refunded seconds later, AtoZ granted against me?!

Amazon = incompetence personified.

Even though i have explicitly stated in numerous emails and phone calls to various departments and email that, i have no intention of wanting to start re-selling on amazon, therefore the appeal process of reinstating my seller account doesn't hold. I simply would just like my funds reimbursed, the funds have been put on "reserve" regarding transaction that occurred 2 Years and 7 Months ago.

In summary, based on the guidance from Amazon's Health Account Specialist employer and confirmations from other Amazon employees, the prolonged withholding of my funds, exceeding £3,000, is unjustified. This is exacerbated by the fact that no chargeback claims, A-Z guarantee claims, or disputes have been filed by customers in the 800+ days since the funds were initially reserved. The prolonged withholding of these funds, coupled with the severe financial strain and the consequential impact on my mental health condition, makes it imperative that an immediate and favourable resolution is reached.

Given the clear guidance from Amazon's account health team, the confirmations from your employees, the extended time frame exceeding Amazon's policies and regulations, the severe financial strain caused by the withheld funds, and the consequential effects on my personal circumstances, I respectfully demand an immediate and favourable resolution to this matter.

Yet, they still assume and state i have to get my account reactivated first. i think they dont know their own policies and guidelines, even cross referenced against amazon "Funds Withholding Policy" with account health specialist who concluded i don't fall under this bracket too!

Once again they take advantage of 3rd party sellers.

Amazon have also held my money back, despite

1. All items are shipped by FBA so any problems are Amazons and not mine.

2. They hold around 2 months supply of my stock.

3. They have valid credit card in place (and an alternative card)

4. They are still holding a month's business account sales for 31 days before releasing

5. The business sellers sales which were released after 31 days are now being held for another 7 days.

6. I've been selling on Amazon for 18 years have 100% feedback and unblemished record.

We're in a similar situation to you. The reserves for FBA sales and the invoiced to businesses sales (which have already taken up to 31 days to clear) really hack me off.

It seems like a cash grab totally out of proportion to any risk Amazon are at for returns or items going missing in transit.