Sent in 59 Units with a value of £600+, amazon confirmed this has been checked in and then apparently its gone missing. Now they are changing their story and claiming they didn't receive the items.
An absolute joke I must admit. I am a very small business and £600 is a lot of money to my business. The fact that no one is willing to look into this properly is annoying especially as its been going on for 4 weeks now.
I have multiple seller accounts (diffrent countries) all inactive, no monies owed, but there is no way to close any of them. How do I close the accounts? Does anyone have a magic link that actually provides me with account closing option?
I have Finnish company, which is going to take care off all our sales in Amazon EU.
We have established subsidiary to UK (Registered to HMRC, owned 100% by our Finnish company) and that company is going to take care off all sales in UK. I already have 1 Seller Central account (directed to Finnish company) for EU sales.
I am not sure should i add our UK companys VAT number to current Seller Central account VAT listings or should I setup a new account for UK company? I have understanded that it's illegal to have 2 Seller Central accounts, especially if you are selling the same products.
Received a email today. Has anyone else received this. Im unsure how i can resolve this. I have orders from Royal Mail and DPD that have tried to deliver on a saturday when the business wasnt open but it is a prime order so if they order on a friday the expected delivery time is a saturday. So unsure what i should do here to resolve this issue.
You are receiving this email as at least one of your business orders was not delivered within business hours.
Delivering outside business hours* can lead to customer frustration and prevent repeat purchases from that customer. Customers have complained of multiple issues such as
1. Packages lost in the premises
2. Theft or loss due to package being left in an insecure location
3. Damage due to package being left at unsheltered locations d. Package being handed to the wrong person or business on the same premises
4. Large and heavy packages being left at the incorrect receipt station
To help you understand if your business customer’s needs are being met, we have launched a new metric in your Fulfillment Insights Dashboard called Business Hour Delivery Rate (BHDR)
In reply to: Seller_KAWWftfFNL5CB’s postby Seller_d8YGbIjNqwFxn
If you link your RM account then you can't buy 2nd Class Large Letter on account through Buy Shipping you can only buy 2nd Class Large Letter at public prices.
So I don't think this will be the way to go if you are looking at using 2nd Class Large Letter.
The service code in click and drop is CRL48 for Royal Mail 48.
Royal Mail 48 is really for VAT registered sellers as to make it cheap you have to claim back the VAT.
Presently 2nd Class Large Letter is a penny or so cheaper than Royal Mail 48 for 100 gram/250 gram large letters. When the price rises for 2nd Class account post happens in July then Royal Mail 48 is significantly cheaper.
If you link your RM account you can buy Royal Mail 48 through Amazon Buy Shipping.
So in march i applied to be exempt from paying VAT on seller fee's as im not VAT registered and have been incorrectly charged since opening my account, that was granted and in the response from seller support i was told
''We are glad to inform you, that you have been updated in our system as VAT exempt on Merchant and FBA Seller Fees as of 7th Mai, 2024.
If you wish to request refund of any previously charged VAT, please contact us any time after 16th June 2024, referring the original Case ID 9764898132 Please also note, in order to refund you all the overpaid taxes we require the tax returns for all to be refunded years, please provide them in your new Case after the 16th June''
So i waited until the 16th of June to request my refund, opened a case and sent all my tax documents and requested the refund, this is seller supports response below. They havent given me a definitive answer saying yes my refund is being processed, im told there's no update and to be patient? It doesn't look like amazon wants to give the refund judging by this email, can anyone please advise, is this the response you recieved when you requested your refund?
In reply to: Seller_QuM1AZgzfU9x4’s postby Seller_TufyJDtetbrlU
It does say there working on it but there's no update at the moment? that looks like a pretty general / generic email to me, it's not staying thank you for providing the documents, we will process your refund soon as possible this may take 4-8 weeks. I'm wondering what responses others were given when they requested theres. Also i've already had to wait a month before i can request it for what reason?
In reply to: Seller_TufyJDtetbrlU’s postby Seller_kKOdRZuhZIPPS
That is a standard email and similar to the one I received. How long it takes is different for each seller depending on how far they are going back, whether they have to request further information etc.
In reply to: Seller_RlZVPg3d6ZUGP’s postby Seller_0bpslEX359dRn
Hello,
Yes I have explained this. The problem is that a lot of items were in fact delivered on time but due to the courier leaving in unorthodox places, customers were unaware items had been delivered.
Furthermore, A-Z claims have been granted when items had been delivered.
I have always purchased shipping through Amazon Seller Central using Amazon's preferred delivery partner Evri. I have submitted a POA explaining that Evri have become very unreliable and I will be looking at using alternative couriers.
What I don't understand is, with many sellers having issues with Evri, why does Amazon continue to allow Evri to be a 'preferred delivery partner'??
In reply to: Seller_0bpslEX359dRn’s postby Seller_RlZVPg3d6ZUGP
Your POA cant blame Evri it needs to be an acceptance that it is your fault, especially with that number of undelivered feedbacks. I appreciate evri have issues and theres the opportunity for scammers but I cant imagine that many people actively leaving negative feedback if they actually had the item.
Do your proofs include all the proofs of actually posting the item? and proof of invoices showing you actually had the stock?