What is a good PC program for filing UK HMRC taxes? I've been doing it manually on the HMRC website, but they suggested using a computer application. Any recommendations?

I send around 100 large letters ( £1.55 ) per month and find that 20-30% dont have delivery confirmation - so it's worth checking delivery , even if you dont get a customer complaint , because you can claim compensation for all those without confirmation ... if each item is worth £20 that's an extra £200 - £300 per month compensation from royal mail .

very rarely have non delivery for tracked 48

I send between 100 and 200 items each day using Royal Mail Letter (85p Cost). All Brought through Amazon Buy Shipping.

As others said if you opt for this then your only choice is to buy through Buy Shipping to keep to Amazon Policy.

As it is an untracked service you do find that some customers claim non delivery. You have no proof whether it is delivered or not so you either refund or risk an A-Z if you don't.

However I find less than 1% of my Royal Mail Letters have non delivery claims for customers.

I actually have more claims for Royal Mail 48. Whilst this service has a delivery confirmation scan you find in practice that Royal Mail sometimes don't scan the barcode on delivery which leaves you open to fraudulent claims.

If your items are expensive though you do leave yourself open to fraud using Letter Post so you may want to look at some form of tracked service.

We have a customer bought 4 different cravats all shipped together as it was one order. Customer has opened a return for 3 cravats and has been provided 3 different return labels by Amazon at our cost. Surely customer should only receive one returns label for the order rather that 3?

We have seen a big increase in customers orders “for choice” and sending lots of items back via the free returns label as a result our returns rate on Amazon is three times higher than eBay.

Fellow sellers, I'm seeking some advice on a frustrating situation I've encountered with another seller undercutting repeatedly.

I initially found a product with great profit margins over 100% ROI and there is about 10-15 sellers. I matched the current Buy Box price and sales were going well for about a month. Then yesterday, another seller started hugging the Buy Box, going just 1p below the current buy box.

It's evident they are using a repricing tool to constantly undercut the lowest price by 1p in order to solely maintain the Buy Box themselves. While I understand the motivation to capture all the Buy Box sales, it's exasperating when sellers configure repricers so aggressively just to box others out.

This particular seller has over 200 seller feedbacks, so they are an experienced seller who surely understands pricing strategies. As a result of their relentless undercutting, my potential ROI on this product has plummeted from over 100% down to only 5-10%.

I've now sold out of my inventory for this item. My question for everyone reading is would you continue sourcing more of this product knowing you'll likely just enter another Buy Box battle? Or would you cut your losses and move on to other products?

I'm all for healthy price competition, but it feels unethical when sellers setup repricers to continuously undercut by the smallest increments just to own the Buy Box. I wish we could agree as a seller community to share the Buy Box rather than trying to monopolize it. But I realize that's unlikely to happen.

Any thoughts or advice on how to approach this type of situation would be appreciated.

Here's to better seller karma for all of us.

Does anybody have any experience of using a PO Box address on Amazon, especially for returns?

We have been on Amazon for over 10 years, so not a new seller. We are moving from our business premises in a few weeks and will be using a residential address for a period. We do not want our residential address publically available for security reasons and have set up a PO Box address. This is no issue on any other marketplace or our website, but Amazon seem to be less than helpful with these type of changes.

All other business information will remain the same - company name, registered business address, company number, VAT number, contact details etc

- The return address will need to be changed to the PO Box address so that customers do not have our residential address.

- The ship from address can remain as our residential address if this information is not publically accessible and used only internally by Amazon. If it is shown publically then this would also need to be changed to the PO Box address.

Does anybody else do something similar or have any experience of it?

Thanks in advance

@Seller_gAhPNiLrkfTcr

@Seller_z3k8APxGfbQEK

@Seller_TSXM2A5nxWSuH

I have had over 30 parallel import claims in the past 6 months. It seems to be the go-to loophole for brandowners trying to illegally limit competition. Ive been able to appeal succesfully for the most part but then they just resubmit and deactivations are back.... These brand owners are getting the tools to break anti-trust laws in bulk, there should be an investigation as soon as possible. Ive opened many many cases and many were escalated, but no response. I even have written proof of cases where the brand owner even admits to me that it has nothing to do with parallel import, they just dont want us on Amazon.

Correct invoices are rejected because the reviewer is not properly trained to understand parallel import, the product even has an EU flag on it + the brand owner itself is selling on the listing with the name "<BRANDNAME> EU", like how much proof does one need. But no, once identity of brand owner is confirmed, they can block others from selling the product they sell in the same market = 100% ILLEGAL.

Some items they say in their complaint that they did tests orders but we have 0 orders for them since the start. Its ridiculous.

Our BE store is currently deactivated on 5 remaining cases and forgiveness path for Parallel import claims is gone despite all the succesful appeals, we are pushed in a corner.

Legal action against these brand owners is my next step.

Just need look at your margin & not worry about what other sellers are doing.For me,25% is minimum I know many sellers run at a margin way lower there's lots of busy fools on here. I currently average 35-40% daily/monthly.If any sku drops below 25% I just dump it & move on

How amazon destroyed my business.

At the beginning of the year I received a verification letter like many others. Initially I successfully passed their verification, a few hours later I received a second email that my account would not be opened because I was not VAT Establishement. They decided I am not a VAT establishment, even though according to UK state I am! I have emails for everything.

On the 17th of May I received a message from Amazon that I am VAT establishment, after sending them the official HMRC statement, and an official letter from my bank, which they wanted.

A few hours after that I got an email saying I had a policy violation from 22 March, and that my account would remain closed. The ridiculous thing about this violation is that I am not VAT establishment : screenshot 2

It appears that they are closing my account, for a violation according to them, which they then themselves find is not a violation ?!

Meanwhile, in April they forced me with a 7 day deadline to accept their payment plan to HMRC. According to them and HMRC I am VAT establishment but they have already started pulling the first instalment for this plan as if I am NETP ?! Over £6300!

And that's not all! Of my £35000 (over 6300 they took it for vat?!) that was blocked, 40% of that money is a credit to Amazon. The terms of the credit said that if they couldn't pull it from a bank account, they would pull it from the Amazon account. They haven't pulled them for five months now! But they charge me over 20% APY on over 15000 pounds. So every month or so they charge £250 per. month interest on money they have blocked from me and not withdrawn!

Amazon does whatever it wants with impunity. It violates all contracts, policies, steals other people's money. Even when I dropped them official letters from HMRC, they refused to accept them the first few times. Why does a corporation think it is more than the state ? So like all my listings I was selling I was competing directly with Amazon. Is Amazon pursuing a deliberate policy against the destruction of small sellers through various methods and loopholes they have found ?

Can anyone help

I have been running round in circles since the 5th of this month

Having received and order for 6 variation of the same product I realised that I was been charge a higher rate for 5 of them

When checking it showed that the lower costs was for grocery items and the higher for Home and Kitchen

I sell under the department Grocery

With sub categories Food Cupboard > Baking Supplies > Icing & Decorations > Decorations > Cake Toppers > Cupcake Toppers

I have a product Tax Code: A_FOOD_CAKEDECOR

I do not own any ASINS just SKU’s and the ASIN’s were assigned via Amazon at upload.

I have been told that the products should all be in Home and Kitchen under cake topper

Why is it then that as I was approved to sell under Grocery, have all my products listed under grocery I should be paying the higher rate under Home and Kitchen.

Apparently, it’s because- that they feel Home and Kitchen is the right category for me to be billed under despite my listing under grocery.

I did sent a more detailed reply to @Seller_XUNeUuvrQDpgP Post 5 days ago though no reply so am reaching out to see if anyone can help at all

I own the brand and all products are branded and 100% edible