Hi

I’m sure I’ve seen the sentence before. I suspect a drop shipper is looking back through their Amazon orders and if the tracking shows the item as not delivered (frequently the case with Royal Mail 48) they demand a refund using the following wording

”I still have not received my order even though the estimated delivery date has passed. Can you process a full refund for my order no ’

Anyone else seen this?

Cheers

My charge method worked for several months after I renewed my card because it expired. Then, suddenly, I received a message that my charge method is not valid. I checked my details in the charge method section and ensured they are correct. I even updated them again, but they are still not accepted, even though I have waited 48 hours as suggested by other forum members.

I also read that some forum members say that a credit card is required, but I have been an experienced seller here on Amazon for over five years and have never been asked for a charge method other than a debit card. It very much depends on the country you are in, and I understood that both debit and credit cards are suitable for sellers from European Union member states.

I also contacted my bank to make sure the problem is not with my card settings. The bank confirmed that everything is fine on their end.

I don't know what to do now. I have been blocked for almost a month. Please help.

@Seller_gAhPNiLrkfTcr I have done as you requested and I have asked for an update 3 times and still nothing.

Its greatly affecting our account and we have lost sales as a result of this by over 40%.

Can you please urgently get back to us on this.

Thanks.

@Seller_yk3kzHpjMMa4B@Seller_XUNeUuvrQDpgP@Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH@Seller_fgtTzyHQfOM1x

Guys please look into my issue its been more than 45 days now.

Seller Account has been suspended due to account verification, was asked to provide proof of id did that same day but still nothing happened and there is no update from amazon.

Please help me out here thanks.

@Seller_Huz6FT08OxHAR@Seller_XUNeUuvrQDpgP

I am not established in the UK for VAT purposes and need to pay unpaid VAT owed to amazon.

0n 4/23/2024 amazon have block our account,and tell us our business address which does not match with your country of operations. This may have resulted in inaccuracies in tax calculation on your supplies，we need paid EU VAT and paid UK VAT.

On 05/10/2024 we have receive amazon message [Action required] Final tax liability assessment for unpaid UK VAT AND on 05/15/2024 [Action required] Final tax liability assessment for unpaid EU VAT,We tell amazon we want paypal our unpaid vat ,used our account ,there are any positive funds in your account, at this times we also contact Seller Support Team，and Seller Support Team also tell mdri-exec-escalations@amazon.co.uk on 05/13/2024.

we have waiting 11days, [mdri-exec-escalations@amazon.co.uk ] Still no deduction for the VAT we owe. on 05/23/2024 we have paypal our unpaid UK VAT unpaid EU VAT to amazon account,we have send the Proof Of Payment to amazon[mdri-exec-escalations@amazon.co.uk ] , [mdri-exec-escalations@amazon.co.uk ] do not responding to our messages now.our account still block!

This situation is greatly impacting my ability to conduct business effectively on the Amazon platform. As a seller, timely access to disbursements is crucial for maintaining inventory, fulfilling orders, and meeting customer expectations.

Amazon will Disposal our products on 24/06/2024,we We're in a big hurry.

I kindly request urgent intervention to resolve this issue and would appreciate any guidance or assistance from fellow sellers who may have encountered similar challenges in the past.

Thank you in advance for your attention to this matter.

Best regards,.

Please advise us and guide u

Can anyone advise?

Fellow sellers, I'm seeking some advice on a frustrating situation I've encountered with another seller undercutting repeatedly.

I initially found a product with great profit margins over 100% ROI and there is about 10-15 sellers. I matched the current Buy Box price and sales were going well for about a month. Then yesterday, another seller started hugging the Buy Box, going just 1p below the current buy box.

It's evident they are using a repricing tool to constantly undercut the lowest price by 1p in order to solely maintain the Buy Box themselves. While I understand the motivation to capture all the Buy Box sales, it's exasperating when sellers configure repricers so aggressively just to box others out.

This particular seller has over 200 seller feedbacks, so they are an experienced seller who surely understands pricing strategies. As a result of their relentless undercutting, my potential ROI on this product has plummeted from over 100% down to only 5-10%.

I've now sold out of my inventory for this item. My question for everyone reading is would you continue sourcing more of this product knowing you'll likely just enter another Buy Box battle? Or would you cut your losses and move on to other products?

I'm all for healthy price competition, but it feels unethical when sellers setup repricers to continuously undercut by the smallest increments just to own the Buy Box. I wish we could agree as a seller community to share the Buy Box rather than trying to monopolize it. But I realize that's unlikely to happen.

Any thoughts or advice on how to approach this type of situation would be appreciated.

Here's to better seller karma for all of us.

I have made multiple shipments recently, and certain color variations of my products almost always go missing.

Shipment FBA15J26FK6J: 125 units packed, only 50 units received, 75 missing.

Shipment FBA15J2BTC0D: 125 units packed, only 74 units received, 50 missing (I found the 1 lost item).

Shipment FBA15J3G52YW is still active, 125 units packed, only 84 units received, 41 units missing.

Total missing units: 166.

There is a pattern to the missing items; they are all the same color variations - green, purple, and pink. This can't be an accident. They all have the same package quality, same label quality, and they are in the same box as others, but only these colors go missing. What is going on? Amazon support didn't help. They made no explanation about whats going on. As a seller, I am starting to loose my trust to amazon.

If every Amazon seller charged a shipping charge and sent RM 48/24 tracked it would almost totally cut this practise out. Since we've started doing this even for the cheapest items we have had zero claims for INR.

We have been overcharged referral fees on over 500 orders (and counting) of a product, costing us well over £1000 now and Seller Support keep giving me the run around with it and I am sick and tired of it. See case ID: 9827857042 which now shows as 'Transferred', and when cases say this, nothing ever happens.

I sent them the affected orders in the Referral Fee Refund spreadsheet that they sent over, which dates back to February, showing we had 577 orders on which we were charged the wrong referral fees. For some reason in February, the referral fee on our product changed from 10.2% to 15.3%, even though we had been paying 10.2% for years and it is 100% in the correct category.

After a lot of back and forth, somebody said they would investigate and eventually came back to say that they had approved the refunds.

We were only given a refund on 15 orders….!

Plus, we are still being charged 15.3% - they haven’t changed it to the correct referral fee so there are even more orders that need refunding as every day passes.

I told them this and they came back again to say they have approved the request… this time NOTHING HAPPENED!

There is a product being sold by Amazon that is essentially the same as ours, just a different brand, and I have confirmed it with Seller Support (case ID 9843375932) that the correct referral for that product is 10.2%, because it is (correctly) in the Beer, Wine and Spirits category, which is where ours should be. Instead, ours is in the Grocery fee category, hence the 15.3% referral fee.

@Seller_z3k8APxGfbQEK please can you help with this as I have posted this on another forum page and @Seller_mIRnuhdx7l5sN has ignored it