At the moment I have 1 "Product Authenticity Customer Complaints" in my Account Health, for which for some reason the invoice is not accepted by Amazon, even though the Wholesaler has already confirmed that the product is authentic. Other than that, no other problems.

But a bit of background: on June 12, my Account Health dropped to 132 due to the 3 IP complaints, and from about that date (actually, 4 days later) my sales dropped significantly

These Complaints have been resolved though, but I was wondering that although my AHR is now 248, maybe something in Amazon's system is still "stuck" and the system still doesn't give me the right to win BuyBox?

but that's just a thought.

Hello,

I really need your urgent help/advice guys.

First of all, I'm not a new seller. I've been selling since September last year, I've achieved month on month steady growth on the UK marketplace. I currently have over 700+ active SKUs.

However, overnight, without any warning or notification, since 16 June, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.

As a result, in the last few days my daily sales have dropped from around £1000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 248.

I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".

However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.

I cannot name here a specific ASIN, because this issue affects ALL of my SKUs (700+ listings), and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

Thank you!

Regards

What is a good PC program for filing UK HMRC taxes? I've been doing it manually on the HMRC website, but they suggested using a computer application. Any recommendations?

I send around 100 large letters ( £1.55 ) per month and find that 20-30% dont have delivery confirmation - so it's worth checking delivery , even if you dont get a customer complaint , because you can claim compensation for all those without confirmation ... if each item is worth £20 that's an extra £200 - £300 per month compensation from royal mail .

very rarely have non delivery for tracked 48

I send between 100 and 200 items each day using Royal Mail Letter (85p Cost). All Brought through Amazon Buy Shipping.

As others said if you opt for this then your only choice is to buy through Buy Shipping to keep to Amazon Policy.

As it is an untracked service you do find that some customers claim non delivery. You have no proof whether it is delivered or not so you either refund or risk an A-Z if you don't.

However I find less than 1% of my Royal Mail Letters have non delivery claims for customers.

I actually have more claims for Royal Mail 48. Whilst this service has a delivery confirmation scan you find in practice that Royal Mail sometimes don't scan the barcode on delivery which leaves you open to fraudulent claims.

If your items are expensive though you do leave yourself open to fraud using Letter Post so you may want to look at some form of tracked service.

Does anybody have any experience of using a PO Box address on Amazon, especially for returns?

We have been on Amazon for over 10 years, so not a new seller. We are moving from our business premises in a few weeks and will be using a residential address for a period. We do not want our residential address publically available for security reasons and have set up a PO Box address. This is no issue on any other marketplace or our website, but Amazon seem to be less than helpful with these type of changes.

All other business information will remain the same - company name, registered business address, company number, VAT number, contact details etc

- The return address will need to be changed to the PO Box address so that customers do not have our residential address.

- The ship from address can remain as our residential address if this information is not publically accessible and used only internally by Amazon. If it is shown publically then this would also need to be changed to the PO Box address.

Does anybody else do something similar or have any experience of it?

Thanks in advance

@Seller_gAhPNiLrkfTcr

@Seller_z3k8APxGfbQEK

@Seller_TSXM2A5nxWSuH

Just need look at your margin & not worry about what other sellers are doing.For me,25% is minimum I know many sellers run at a margin way lower there's lots of busy fools on here. I currently average 35-40% daily/monthly.If any sku drops below 25% I just dump it & move on

How amazon destroyed my business.

At the beginning of the year I received a verification letter like many others. Initially I successfully passed their verification, a few hours later I received a second email that my account would not be opened because I was not VAT Establishement. They decided I am not a VAT establishment, even though according to UK state I am! I have emails for everything.

On the 17th of May I received a message from Amazon that I am VAT establishment, after sending them the official HMRC statement, and an official letter from my bank, which they wanted.

A few hours after that I got an email saying I had a policy violation from 22 March, and that my account would remain closed. The ridiculous thing about this violation is that I am not VAT establishment : screenshot 2

It appears that they are closing my account, for a violation according to them, which they then themselves find is not a violation ?!

Meanwhile, in April they forced me with a 7 day deadline to accept their payment plan to HMRC. According to them and HMRC I am VAT establishment but they have already started pulling the first instalment for this plan as if I am NETP ?! Over £6300!

And that's not all! Of my £35000 (over 6300 they took it for vat?!) that was blocked, 40% of that money is a credit to Amazon. The terms of the credit said that if they couldn't pull it from a bank account, they would pull it from the Amazon account. They haven't pulled them for five months now! But they charge me over 20% APY on over 15000 pounds. So every month or so they charge £250 per. month interest on money they have blocked from me and not withdrawn!

Amazon does whatever it wants with impunity. It violates all contracts, policies, steals other people's money. Even when I dropped them official letters from HMRC, they refused to accept them the first few times. Why does a corporation think it is more than the state ? So like all my listings I was selling I was competing directly with Amazon. Is Amazon pursuing a deliberate policy against the destruction of small sellers through various methods and loopholes they have found ?

I kid you not, item delivered at 11:32 this morning, buyer filed an AtoZ claim at 12:01, I refunded seconds later, AtoZ granted against me?!

Amazon = incompetence personified.

Hi

I’m sure I’ve seen the sentence before. I suspect a drop shipper is looking back through their Amazon orders and if the tracking shows the item as not delivered (frequently the case with Royal Mail 48) they demand a refund using the following wording

”I still have not received my order even though the estimated delivery date has passed. Can you process a full refund for my order no ’

Anyone else seen this?

Cheers