My business partners and I would highly appreciate someone from Amazon to really help us here and correct this wrongdoing in Restricting our account for false VAT claims:

Account Health Case ID: 9856291392

In the performance notification on 26 May 2024 12:56 CEST, you wrote us:

"You will need to pay the VAT amount to Amazon for the historical unpaid VAT for the sales of goods delivered to customers in the UK on all sales from 1 January 2021, which fall under the UK VAT on eCommerce legislation. We will send you additional information regarding next steps, including payment options."

However, we had ZERO sales to UK customers long before you approved our new entity in the Republic of Cyprus in July 2023. That means NO Sales = NO VAT to the UK. Also, ZERO FBA inventory is stored in the UK for FBA or ours. So, there is no historical VAT due to UK customers, and we have all the documentation to prove this.

We have contacted twice your Amazon Health Account team, and in both calls, they confirmed that our non-UK establishment is still under investigation.

Secondly, asking us for sensitive data and documents of a company that is not operating this Amazon account anymore (the UK-based business) is not right.

We have already provided more than enough from them that you had on file already, and more from our current EU company.

This means accusing us of unpaid UK VAT for selling activity that is not there and EU VAT for an EU company that sells to EU customers. It simply does not make ANY sense, legally, tax-wise, and more.

Can one of the Amazon managers please help review my submission? I have had no response for many working days and the cashflow issue keeps growing, plus the huge impact in our sales.

We have provided all the documentation requested to prove all the above and more.

Thank you!

@Seller_Huz6FT08OxHAR @Seller_pcsb5w54JugEA @Seller_DNQGSsdC7DccM @Seller_VJ4XoAkjDpjPH @Seller_TSXM2A5nxWSuH

I kid you not, item delivered at 11:32 this morning, buyer filed an AtoZ claim at 12:01, I refunded seconds later, AtoZ granted against me?!

Amazon = incompetence personified.

I have made multiple shipments recently, and certain color variations of my products almost always go missing.

Shipment FBA15J26FK6J: 125 units packed, only 50 units received, 75 missing.

Shipment FBA15J2BTC0D: 125 units packed, only 74 units received, 50 missing (I found the 1 lost item).

Shipment FBA15J3G52YW is still active, 125 units packed, only 84 units received, 41 units missing.

Total missing units: 166.

There is a pattern to the missing items; they are all the same color variations - green, purple, and pink. This can't be an accident. They all have the same package quality, same label quality, and they are in the same box as others, but only these colors go missing. What is going on? Amazon support didn't help. They made no explanation about whats going on. As a seller, I am starting to loose my trust to amazon.

Hi

Sorry to ask on here but I am at my wits end. I have been trying to get approval for a brand that I buy from the distributer who owns the brand themselves. Invoices from said distributer have been rejected. Links to companies house for trademark reference ignored, so as the distributor is not the greatest help I purchased 10 units of stock from Amazon to be told it has to be 50, so i got 50, now only to be told it has to be 100, are they making it up as they go along?

What do I need to request from the distributer that would satisfy Amazon?

Hi.

Something odd has been going on since February, just with individual sellers as far as I know. At that time, 'Express Delivery - UK (Exp UK Domestic)' became a default setting when listing new products (I sell books). The setting was pre-chosen for all new products and could not be turned off.

I realised that I had to manually choose 'Standard' and I began to do that, but occasionally, I still got orders for 'Express' because it was switched on, even though it was not my preference. Those orders say 'Expedited Shipping' in the email notifications.

The Express setting was turned on and greyed out, even though my shipping settings were set to Standard which means 'Delivery in 3 - 12 days' and Express showed as 'Express Delivery - UK: Delivery in 24 hours No'. These setting are set by choosing 'Shipping Settings', by clicking on the small cog-wheel icon on the right-hand top of the interface, at least on a desktop.

I had such an order just two days ago, but looking at my listings now, I can see that they seem to have defaulted back to 'Standard' I think I now have to go though many listings just to check if any remain available for 'Express'.

All in all, I have to say that I probably got some orders via 'Express' that I might not have gotten otherwise. I was disgruntled that I was forced to fulfil Express orders, but it was working in my advantage! I buy my postage through Amazon, which was another choice that I felt I was forced into, but that has also worked out quite well for me in fact! I have now learned that customers for high value books often like to pay a little extra to get them quickly.

There is an expensive, 'Guaranteed by 1pm Next Day' option for Royal Mail, and I may set some of my higher value books to that option for customers. My experience suggest it might work out well for me.

Best wishes

Alan

Hello Amazon Customer Service!

We are sorry to hear about the claim for the order "171-6526572-8380304". However, after we appealed the order, Amazon ruled against us, which we believe is unreasonable and unfair.On 22 May 2024, the customer requested to return the product, we approved the return request within 24 hours and provided a return address, Amazon has automatically generated a return label, and the customer, although returning the product according to this label, returned not our product, and the refund was automatically issued by Amazon as early as 4 June. The customer suddenly opened a claim on 17 June 2024, many days after the refund was issued, and the customer was automatically counted in the order defect rate after opening the claim. We think this judgement from Amazon is unreasonable and would appreciate Amazon's help in doing another review, thank you! @Robert_Amazon @Jim_Amazon @Tatiana_Amazon @Quincy_Amazon @KJ_Amazon

MY VTR DOWN TO 50% ALL MY ORDERS DISPATCED EARLY AND ALSO DELIVERED EARLY AS DELIVERY DATE.WHAT CAN I DO.

Hi,

We have been having some trouble listing items that we have recently imported . when i go to list an item using the barcodes freshly purchased from GS1 i get the error saying the item matches another ASIN change the details to match it. i know its the barcode because if i change that it either gives a different ASIN or lets me upload the product.

to make it a bit weirder though if i go to add product and search using the barcode nothing comes up, which makes it more frustrating as theres not way of knowing if it will let me upload item until i fill in all the details..

i have a list of about 40-50 codes and they are most likely the same person who has used them as they are all for bedding/duvet sets.

i am going in circles for last month talking to amazon to get these removed so we can list our items, has anyone had simular problem and if so how did they fix it/who did they speak to.

example barcode if anyone wants to see what i mean (5061034010002)

Hi ,

Is anyone facing any ad results in data update delayed or does the data updated look abnormal if compared with the previous day? especially order conversion on 18th June 2024 ads performance results.

because normally our UK Amazon STORE PPC ads campaign will generated at least 25 order conversion and above daily but suddenly dropped to 2 order converted only on 18th June 2024 and its never happened before even i checked 1 day earlier which is 17th June ads result also had converted 35 orders .

I have check for all the campaign budget utilization , BuyBox Availability and son on but all seems normal .

Anyone know ? pls assist .Thank you

I have a product which can come as a 1 pack and I have listed this with Amazon.

I also want to offer a two pack to be sold packaged together for slightly cheaper than the price of two sold individually.

Amazon keep putting me on to their 'specialist team' who misunderstand the issue and guide me to bundles or variations and the stop my ability to reply to the email!!!

Can anyone help?