It's not fair at all that this order was automatically refunded by Amazon and the customer filed a claim and it was also credited to the account odr! Please do the seller justice!
Hello Amazon Customer Service!
We are sorry to hear about the claim for the order "171-6526572-8380304". However, after we appealed the order, Amazon ruled against us, which we believe is unreasonable and unfair.On 22 May 2024, the customer requested to return the product, we approved the return request within 24 hours and provided a return address, Amazon has automatically generated a return label, and the customer, although returning the product according to this label, returned not our product, and the refund was automatically issued by Amazon as early as 4 June. The customer suddenly opened a claim on 17 June 2024, many days after the refund was issued, and the customer was automatically counted in the order defect rate after opening the claim. We think this judgement from Amazon is unreasonable and would appreciate Amazon's help in doing another review, thank you! @Robert_Amazon @Jim_Amazon @Tatiana_Amazon @Quincy_Amazon @KJ_Amazon
3 replies
Seller_hOZNPw7G8FIjl
You are not talking to Amazon Customer Service/Seller Support on here - we are sellers just like you.
Contact Seller Support using the help link at the top.
You ought to remove the order number too, as this forum is visible to anyone on Google
Seller_ZJhFeE3tNKzfh
I would agree. If the customer returned something and was refunded - then I can't see why an A-Z would be opened in the first place.
THat being said, you've not tagged any moderators there, and I don't recognised the names anyway (could be they are US mods?)
To tag someone, you need to type @ followed by the mods name and you MUST select the name of the mod from the dropdown. Like @Winston_Amazon and @Spencer_Amazon
You also note that the customer 'returend not our product'. Does that mean you didn't receive the return, or that they returned an item that was materially different?
Simon_Amazon
Hello @Seller_ksAH5NGd3StFt,
Here Simon from Amazon, happy to try to help.
I'll get in touch with the team and see if the ODR impact can be reverted.
Would be also interesting to have an answer to @Seller_ZJhFeE3tNKzfh's question:
"You also note that the customer 'returned not our product'. Does that mean you didn't receive the return, or that they returned an item that was materially different?"
Best,
Simon
