Hi

Can anybody recommend a software that can help me calculate my level of profit from my FBA sales?

I sell in multiple market places and need a snapshot of my sales and profit over the last 24-36 months

I am struggling to make sense of the Amazon reports

Thanks

Exactly the same has happened with me

This time i tried adding a different card, im now unable to add a card for 24 hours.

I have prime orders than need dispatching today and am unable to do so due to being locked out of amazon. I have opened a support case and they have been no help at all

Now my prime orders will not go in time and we will end up losing our amazon prime badge due to no fault of our own. Not really sure where to go from here?

Has anyone found a solution to this?

The error message prevents me from accessing my seller account, which means I can't see or process any orders which means my account will be at risk of deactivation.

I have tried to add a new charge method as my old card is no longer valid.

I have tried two different cards and still get the same error message. THERE WAS A PROBLEM. PLEASE CHECK ALL DETAILS ARE CORRECT.

All card details ARE correct, name spelled correctly, number, expiry date (which expires in about 9 months, not 6 or under). amazon have my same address as a bank.

I try several times until I can't try until 24 hours due to security reasons.

I have opened several cases with Amazon and no resolution. I have been told I need to verify my old card - I can't do as the bank account no longer exists.

I have been told get a Credit card instead.

Other Amazon reps have talked me through the process to add new charge method which I have already done so many times and the same happens. Error message appears.

I have screenshotted error message and I am getting nowhere!

Has anyone found a resolution to this? Please help, so frustrated

I am not established in the UK for VAT purposes and need to pay unpaid VAT owed to amazon.

0n 4/23/2024 amazon have block our account,and tell us our business address which does not match with your country of operations. This may have resulted in inaccuracies in tax calculation on your supplies，we need paid EU VAT and paid UK VAT.

On 05/10/2024 we have receive amazon message [Action required] Final tax liability assessment for unpaid UK VAT AND on 05/15/2024 [Action required] Final tax liability assessment for unpaid EU VAT,We tell amazon we want paypal our unpaid vat ,used our account ,there are any positive funds in your account, at this times we also contact Seller Support Team，and Seller Support Team also tell mdri-exec-escalations@amazon.co.uk on 05/13/2024.

we have waiting 11days, [mdri-exec-escalations@amazon.co.uk ] Still no deduction for the VAT we owe. on 05/23/2024 we have paypal our unpaid UK VAT unpaid EU VAT to amazon account,we have send the Proof Of Payment to amazon[mdri-exec-escalations@amazon.co.uk ] , [mdri-exec-escalations@amazon.co.uk ] do not responding to our messages now.our account still block!

This situation is greatly impacting my ability to conduct business effectively on the Amazon platform. As a seller, timely access to disbursements is crucial for maintaining inventory, fulfilling orders, and meeting customer expectations.

Amazon will Disposal our products on 24/06/2024,we We're in a big hurry.

I kindly request urgent intervention to resolve this issue and would appreciate any guidance or assistance from fellow sellers who may have encountered similar challenges in the past.

Thank you in advance for your attention to this matter.

Best regards,.

Please advise us and guide u

Can anyone advise?

Hello Team,

Hope you all are doing good.

I have an inquiry and I don't know if anyone can help me or no,

Under my seller central account i have Europe marketplace and middle east marketplace.

Europe marketplaces I opened by mistakenly which i have got section 3 violation under 14 days appeal submission pending and account is deactivated. But middle east marketplace is under good health.

So, if I don't appeal to reactivate Europe marketplace(which I opened by mistakenly ) then after 14 days my entire market place will be affected or only Europe marketplace will be close permanently ?

Actually I don't want to operate Europe marketplace which I opened by mistakenly. I already tried lots of times to close Europe marketplace by contacting with help support but unable to get proper solutions.

So, If anyone have any idea regarding this issue please help me to solve this issue.

Thanks.

If every Amazon seller charged a shipping charge and sent RM 48/24 tracked it would almost totally cut this practise out. Since we've started doing this even for the cheapest items we have had zero claims for INR.

Hi everyone,

I'm a new seller on Amazon and launched my first product on May 14, 2024. Over the past month, from May 14 to June 14, I've had 27 sales, but unfortunately, one order was defective. Now, Amazon has sent me a message stating that my account is at risk because my defect rate is 6.50%.

As a new seller, I'm feeling a bit overwhelmed. Does anyone have advice on how to handle this situation and reduce my defect rate? Any tips on improving product quality and maintaining a healthy account would be greatly appreciated!

Thanks in advance for your help.

I got a book order through yesterday 3rd June at 6pm, and noticed tonight that Amazon had mandated despatch by 4th June! So I had to buy postage from them, which is not my preferred option. I don't offer 24 hour delivery.

They had been doing this a while ago, but then it had returned to reasonable. In contrast, they inform the customer of 14 days delivery time, when in fact I'd be happy with much less than that!

As a private seller I don't seem to have any options to alter either of these settings. Do others have this problem?

Hi.

Something odd has been going on since February, just with individual sellers as far as I know. At that time, 'Express Delivery - UK (Exp UK Domestic)' became a default setting when listing new products (I sell books). The setting was pre-chosen for all new products and could not be turned off.

I realised that I had to manually choose 'Standard' and I began to do that, but occasionally, I still got orders for 'Express' because it was switched on, even though it was not my preference. Those orders say 'Expedited Shipping' in the email notifications.

The Express setting was turned on and greyed out, even though my shipping settings were set to Standard which means 'Delivery in 3 - 12 days' and Express showed as 'Express Delivery - UK: Delivery in 24 hours No'. These setting are set by choosing 'Shipping Settings', by clicking on the small cog-wheel icon on the right-hand top of the interface, at least on a desktop.

I had such an order just two days ago, but looking at my listings now, I can see that they seem to have defaulted back to 'Standard' I think I now have to go though many listings just to check if any remain available for 'Express'.

All in all, I have to say that I probably got some orders via 'Express' that I might not have gotten otherwise. I was disgruntled that I was forced to fulfil Express orders, but it was working in my advantage! I buy my postage through Amazon, which was another choice that I felt I was forced into, but that has also worked out quite well for me in fact! I have now learned that customers for high value books often like to pay a little extra to get them quickly.

There is an expensive, 'Guaranteed by 1pm Next Day' option for Royal Mail, and I may set some of my higher value books to that option for customers. My experience suggest it might work out well for me.

Best wishes

Alan

Hello Amazon Customer Service!

We are sorry to hear about the claim for the order "171-6526572-8380304". However, after we appealed the order, Amazon ruled against us, which we believe is unreasonable and unfair.On 22 May 2024, the customer requested to return the product, we approved the return request within 24 hours and provided a return address, Amazon has automatically generated a return label, and the customer, although returning the product according to this label, returned not our product, and the refund was automatically issued by Amazon as early as 4 June. The customer suddenly opened a claim on 17 June 2024, many days after the refund was issued, and the customer was automatically counted in the order defect rate after opening the claim. We think this judgement from Amazon is unreasonable and would appreciate Amazon's help in doing another review, thank you! @Robert_Amazon @Jim_Amazon @Tatiana_Amazon @Quincy_Amazon @KJ_Amazon