Hi, Mine all started going through about a month before yours and I have just received the payment, I got an email every 4-5 days saying they are looking into it and then ne day my payments had the VAT refund on there, I applied on May 16th for the refund as had got the same vat excemption status like yourself before that, hope this helps .

That is a standard email and similar to the one I received. How long it takes is different for each seller depending on how far they are going back, whether they have to request further information etc.

Mine took about 4 months

hello,

I would appreciate some help if possible.

I have had my UK selling account deactivated for almost 6 weeks due to a high ODR %. They seem to think I simply marked orders as sent without sending them

Since the account was deactivated, I have spoken to Amazon Account support staff almost 30 times. Each time they suggest adding new information to my appeal and still I continue to receive the same rejection template email.

I have provided explanations and documentation for everything that has been requested plus more.

Originally, I was asked to provide proof of delivery for last 30 days. Then 60 days. Then 90 days.

Not only have I provided detailed excel spreadsheets with orders going back last 6 months which include tracking numbers, delivery status, refund status if so and reason for this, but I have also supplied picture proof of over 100 deliveries. I have provided my Incorporation documents, banking information, POA and a letter from the courier.

As everything has failed thus far, I tried to escalate my case to the MD office but I keep getting the same rejection emails or no replies at all.

It seems as if Amazon no longer cares much about helping Sellers reactivate their accounts.

Any help would be appreciated as this has become very frustrating and tiresome.

I’ve had deactivations previously and they lasted anywhere between 4-18 months. It’s fair to say, I cannot afford to be waiting that long again without access to funds that are being held.

Regards

someone please help

@Seller_TSXM2A5nxWSuH

@Seller_hnDMgUKxMh1V4

Hi guys,

A few days ago we received a message from Amazon saying that our USA account (we don't sell there) has been suspended until we complete an ID verification video call. Our UK store was still working OK, so we did the thing where you select 3 video call time and dates and awaited confirmation. No big problem...

Fast forward a few days and no confirmation message has come through and now our UK seller account has been suspended. We chatted to support who just told us to re-book a video call and just deal with the suspension. The nearest phone call slot (assuming it happens) is next week. That's at least a full week of suspension due to Amazon failing to confirm a video call.

Surely this isn't right? We can't afford to cease trading for a full week like this, especially when it's no fault of our own.

Is there anyone from Amazon who can expedite this?

Received a email today. Has anyone else received this. Im unsure how i can resolve this. I have orders from Royal Mail and DPD that have tried to deliver on a saturday when the business wasnt open but it is a prime order so if they order on a friday the expected delivery time is a saturday. So unsure what i should do here to resolve this issue.

You are receiving this email as at least one of your business orders was not delivered within business hours.

Delivering outside business hours* can lead to customer frustration and prevent repeat purchases from that customer. Customers have complained of multiple issues such as

1. Packages lost in the premises

2. Theft or loss due to package being left in an insecure location

3. Damage due to package being left at unsheltered locations d. Package being handed to the wrong person or business on the same premises

4. Large and heavy packages being left at the incorrect receipt station

To help you understand if your business customer’s needs are being met, we have launched a new metric in your Fulfillment Insights Dashboard called Business Hour Delivery Rate (BHDR)

B08VS6T8V4

I have been harvesting and making these seaweed capsules for the last six years.

I cannot see the point of building up a brand and amazon remove it without any good reason.

Amazon say it needs approval but it already has approval already,

When you click on the approval it says amazon no longer are accepting "We are not accepting applications to sell

Amazon want the remaining 86 removed, I also just shipped 112 tubs which arrived today.

is there a way to reinstate this listing?

Is this normal practise ?

The other problem I have you cannot return them to n Ireland.

kind regards

Trevor

I understand, but i am not sell on Amazon more than 3 years, and my account also was deactivated long time ago. I not interesting sell again on Amazon, there just lefted funds from my past sales, more than 4000 euro. I wan't only take out my money,and it's all. Also i was finished veritication with Amazon Chime interview,they all aproved in my account, but UK seller central ask mystic documents which i never have.And i can't finish this process, and no one really from Amazon team help me, all time simple answers not even read the problem. Also, was contact the disburment team, they not even read my issue, just answer : case is closed, because account is deactivated.

I am getting an error message "An error occurred when we tried to process your request. We apologise for the inconvenience." when I submit my changes to my listing in UK, Germany, Italy, France, Spain, Netherlands marketplaces. This error persists for 2 months already.

I can add / edit listing with flat file without any issues.

I've contacted support multiple times and tried all their suggestions (listed below) and it still doesn't work:

a. Clear the cache, cookies, and history within the internet browser the seller is using.

• Clearing the browser's cache can force recently changed web pages to show up properly.

• Each browser handles caching differently; the correct steps for the particular browser must be followed.

○ Cache

○ Cookies

○ History

•You can also try holding Ctrl+F5 on their keyboard to hard-refresh the page.

b. Log out of Amazon completely, including buyer accounts, and close the browser.

c. Use an alternate browser. Mozilla Firefox is the preferred browser for Seller Central. I've tried: Chrome 125.0.6422.142, Safari: Version 17.5 (19618.2.12.11.6), Firefox: 126.0.1

d. Verify whether McAfee or another antivirus software is running on their computer, and confirm that no anti virus software is running. I understand that I might be required to update the antivirus settings to allow Amazon.com cookies and access.

e. Used a different computer with different operating system (Windows and Mac)

Can you please investigate? @Seller_TSXM2A5nxWSuH

For the past week I have had 3 items of mine (all the same item), purchased on 3 separate occasions by business customers and payment pending. I wasn't suspicious at first but now I have had the 3rd one in one week with no payment appearing, I am wondering why this is happening? They are all just sat on my account as open orders. Obviously I can't see at this stage if it is the same person ordering or separate people. It just seems odd 😯 anyone else?

A customer purchased a Ministry Of Sound CD but was disappointed with the DJ party style track mastering. She therefore left a negative feedback rather than a product review. I contacted the customer and offered her an alternative product which she loved. She then tried to remove the original negative feedback but has been completely unable to achieve it despite her spending over an hour on the phone to Amazon buyer customer support. She has also sent me a number of Amazon buyer-seller messages to say she wants to remove the feedback but needs help because she is not up with the technology.

After all of her efforts with buyer customer support, the result was an Amazon message sent by buyer support to me to say that I should remove the feedback? (See below)

"...Dear Amazon Seller, This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Product: B0714H5FZH Order number: 205-6165475-6531550 Return requested: No

Reason for contact: cx wants the feedback to be removed , please get this done as soon as possible Please respond to this request within 48 hours. Thanks, Amazon Customer Service..."

I got in touch with Amazon Seller support and they contacted the feedback team but the answer coming back was that yes they can see that the buyer is trying to remove the feedback and has technical difficulties but unfortunately there is "nothing they can do".

Lets face it, the software options are difficult to handle, finding where to remove feedback is not easy to find even when you are experienced and the process of contacting support is being made ever more awkward.

This has been an unbelievable and disappointing experience for both buyer and seller surely Amazon can handle these situations better ?