Hi,

Our DD+7 kicked in on 19th June. Since, we've had no funds available to withdraw, having previously drawn down most days.

It says we'll have a chunk available on 3rd July at the end of the settlement period.

My question is, are we stuck having to wait until the 3rd, or will cash start to become available 7 days after the orders placed on 19th June were delivered?

The majority of our sales are FBA so those 19th orders would have been delivered on the 20th/21st, therefore I'm expecting cash to become available from the 27th.

Can anyone confirm?

Thanks,

Marc

Even though i have explicitly stated in numerous emails and phone calls to various departments and email that, i have no intention of wanting to start re-selling on amazon, therefore the appeal process of reinstating my seller account doesn't hold. I simply would just like my funds reimbursed, the funds have been put on "reserve" regarding transaction that occurred 2 Years and 7 Months ago.

In summary, based on the guidance from Amazon's Health Account Specialist employer and confirmations from other Amazon employees, the prolonged withholding of my funds, exceeding £3,000, is unjustified. This is exacerbated by the fact that no chargeback claims, A-Z guarantee claims, or disputes have been filed by customers in the 800+ days since the funds were initially reserved. The prolonged withholding of these funds, coupled with the severe financial strain and the consequential impact on my mental health condition, makes it imperative that an immediate and favourable resolution is reached.

Given the clear guidance from Amazon's account health team, the confirmations from your employees, the extended time frame exceeding Amazon's policies and regulations, the severe financial strain caused by the withheld funds, and the consequential effects on my personal circumstances, I respectfully demand an immediate and favourable resolution to this matter.

Yet, they still assume and state i have to get my account reactivated first. i think they dont know their own policies and guidelines, even cross referenced against amazon "Funds Withholding Policy" with account health specialist who concluded i don't fall under this bracket too!

Hi, I am letting people know that Amazon have changed their policy on Royal mail 2D Bar codes i.e Royal Mail scanned on delivery. Sometime ago I raised this with Amazon that all our packages have "valid tracking" but Royal mail only scan about 80% and was told not to worry as Amazon are aware and will disregard if when needed we provide valid tracking proof. ie we sent them copies of the delivery label. Well that has changed. Last Friday some listings were deactivated and I had to provide the appeal which I did as usual, but this time it was turned down After a long conversation the result was we either change to a different post method (which would add about £1.00 to the cost and on cheap items that is a big percentage) or buy the same service from Amazon!

I am uncertain what the motive behind this is, to be competitive we will need to buy postage from Amazon? What I tried to explain is that as far as the customer is concerned there will be no improvement Royal mail will continue to fail scanning packages. In addition as we use 3rd party software to process all orders, will it be more difficult? Will Amazon then get details of my orders from Ebay and our own website? I think this stinks and anyone using Royal Mail 24 / 48 (CRL) should take note. Short term we will change to Royal Mail Tracked and accept less orders, longer terms we may have to buy shipping from Amazon, but before we do we need to consider the pros and cons

I have made multiple shipments recently, and certain color variations of my products almost always go missing.

Shipment FBA15J26FK6J: 125 units packed, only 50 units received, 75 missing.

Shipment FBA15J2BTC0D: 125 units packed, only 74 units received, 50 missing (I found the 1 lost item).

Shipment FBA15J3G52YW is still active, 125 units packed, only 84 units received, 41 units missing.

Total missing units: 166.

There is a pattern to the missing items; they are all the same color variations - green, purple, and pink. This can't be an accident. They all have the same package quality, same label quality, and they are in the same box as others, but only these colors go missing. What is going on? Amazon support didn't help. They made no explanation about whats going on. As a seller, I am starting to loose my trust to amazon.

Seller_ztaOlsnPiZSvE

we use 3rd party software to process all orders, will it be more difficult? Will Amazon then get details of my orders from Ebay and our own website?

I dont know what 3rd party system you use but I seriously doubt Amazon will get details of any non-Amazon orders. If it did that could be a breach of data protection laws because Amazon have no need for this information unless you are doing MCF of course - when obviously they will need to know.

I would also doubt whatever Support are telling you on the issue because if Amazon are no longer validating tracking in the background then this is a big policy change and it should have been announced.

I send all my orders Parcel48 (unless customer upgrades to a Premium service) and dont have issues (yes my VTR runs at approx 80% and I get a warning from Amazon) but I have never had listings suspended on the issue because (I assume) Amazon have validated the number in the background.

I would check that whatever 3rd party software you are using to upload tracking to Amazon it is doing it correctly. If it is incorrectly configured and not uploading correct courier and service (in the format Amazon expects) then Amazon will not be able validate tracking in the background.

I use Packing Partner to buy all my shipping labels across multiple platforms and upload tracking back to those platforms. It integrates with both Click & Drop (which is all I use even for Amazon) but also integrates with Amazon Buy Shipping for your Amazon orders so you could get labels via Buy Shipping which guarantees 100% VTR.

Can ANYONE make any sense of Amazons pricing policy ? I have had books deactivated for overpricing when it was rare, mine was the only one on Amazon and those few on ABE were £10 more. I was asked to provide a 'reference price' which was presumably the new price in about 1980 !

Now I have had another removed so I looked up the others for sale. Mine was £38. Ther are two at £30, which was not the case when I first listed as I am always the cheapest like for like. But there are three at £80, and the one new copy ( surely their 'reference price' ) is over £200 !

I cant make any sense of it at all. Book prices on Amazon are totally random. I have seen prices ranging from 10 to 200 for the same book and Amazon is mostly happy with it. But when one of the bucket shops puts up a valuable book for a ridiculous price i am suddenly expected to match it. I would rather take it down the charity shop. ( mind you, thats where the bucket shops get some of their books )

Is it just me or does this happen to others ?

Hello Amazon Customer Service!

We are sorry to hear about the claim for the order "171-6526572-8380304". However, after we appealed the order, Amazon ruled against us, which we believe is unreasonable and unfair.On 22 May 2024, the customer requested to return the product, we approved the return request within 24 hours and provided a return address, Amazon has automatically generated a return label, and the customer, although returning the product according to this label, returned not our product, and the refund was automatically issued by Amazon as early as 4 June. The customer suddenly opened a claim on 17 June 2024, many days after the refund was issued, and the customer was automatically counted in the order defect rate after opening the claim. We think this judgement from Amazon is unreasonable and would appreciate Amazon's help in doing another review, thank you! @Robert_Amazon @Jim_Amazon @Tatiana_Amazon @Quincy_Amazon @KJ_Amazon

Amazon have changed their policy on Royal Mail 2D Barcodes (Royal Mail scanned on delivery). Previously, Amazon accepted our valid tracking proof, as Amazon accepted and knew Royal Mail only scan about 80% of packages. However, this has changed. 100% of our orders are sent with VTR, and we only used "scanned on delivery" on very low priced items where it needs to be more competitive

Last Friday, some of our listings were deactivated. When I appealed, it was rejected. After discussing with Amazon, our options are to switch to a different postal method (more expensive) or buy postage from Amazon.

This means we're being forced to buy postage from Amazon to stay competitive, with no real improvement in delivery scans from Royal Mail. Additionally, using our 3rd party software to process orders might become more complicated. Will Amazon access details from eBay and our website orders?

I think this policy change is unfair, and anyone using Royal Mail 24/48 (CRL) should be aware.

Hi everyone,

Amazon has changed their policy on Royal Mail 2D Barcodes (Royal Mail scanned on delivery). Previously, Amazon accepted our valid tracking proof, as Amazon accepted and knew Royal Mail only scan about 80% of packages. However, this has changed. 100% of our orders are sent with VTR, and we only used "scanned on delivery" on very low priced items where it needs to be more competitive

Last Friday, some of our listings were deactivated. When I appealed, it was rejected. After discussing with Amazon, our options are to switch to a different postal method (more expensive) or buy postage from Amazon.

This means we're being forced to buy postage from Amazon to stay competitive, with no real improvement in delivery scans from Royal Mail. Additionally, using our 3rd party software to process orders might become more complicated. Will Amazon access details from eBay and our website orders?

I think this policy change is unfair, and anyone using Royal Mail 24/48 (CRL) should be aware.

Hi everyone,

Amazon has changed their policy on Royal Mail 2D Barcodes (Royal Mail scanned on delivery). Previously, Amazon accepted our valid tracking proof, as Amazon accepted and knew Royal Mail only scan about 80% of packages. However, this has changed. 100% of our orders are sent with VTR, and we only used "scanned on delivery" on very low priced items where it needs to be more competitive

Last Friday, some of our listings were deactivated. When I appealed, it was rejected. After discussing with Amazon, our options are to switch to a different postal method (more expensive) or buy postage from Amazon.

This means we're being forced to buy postage from Amazon to stay competitive, with no real improvement in delivery scans from Royal Mail. Additionally, using our 3rd party software to process orders might become more complicated. Will Amazon access details from eBay and our website orders?

I think this policy change is unfair, and anyone using Royal Mail 24/48 (CRL) should be aware.