Dear Abella,

I am at my wit's end. My appeal (6th/7th?) has again been rejected bluntly as ever with 'Status: Our evaluation is complete, Submit new information' That's all, no dialogue at all despite my asking several questions. Here is what I said, please read carefully:

Once again I am being asked to provide the impossible. I have told you several times now that I have never heard of Edwards trading and consequently have no idea WHY you think I am associated in any way with them. I have truthfully answered NO to all the questions you pose above regarding using third-party services, account compromise or identity theft and I can confirm that nobody but me has any access to my seller account information, my bank account, credit cards or laptop. I am a sole trader and have no employees. How can I possibly 'submit an explanation of why you believe we have incorrectly detected that you are related to or associated with the other account on Amazon' when I have never heard of that other account? I can see no logical or obvious link between me and Edwards trading at all. I have found references to 2 companies of that name online, both in North Wales (I am in Bristol) one has a retail business, the other does house clearance. I sell books! A kind person on the Forum showed me a link to another firm on Amazon thus: https://www.amazon.co.uk/sp?seller=A2GLKJ0XK54RKY. Could this be the company you are associating me with? If so I would appreciate your telling me because otherwise I am in the dark. I would also appreciate your confirming you have received the 2 documents I sent before, a bank statement and a utility bill. If you require other documents to prove who I am please let me know. I would also repeat what I wrote last time - Amazon imposed an unwarranted deactivation on Eatwell Books last October when they accused me erroneously of being linked with 'Project+Mac'. After a full month of submitting multiple appeals every one of which was rejected, my account was finally reinstated without any explanation or apology. To this day I have idea why Amazon linked me with Project+Mac and I still don't know who they are/were. Kindly reactivate my seller account without more ado.

So Abella, how do I get Amazon's evauation team or whatever they call themselves to engage PROPERLY with me and answer those questions? I would welcome an opportunity to actually SPEAK to a HUMAN BEING rather than getting a robotic rejection without any explanation every time I appeal.

I notice there is a phone number (of sorts) on the seller profile you linked to.

Does it ring any bells (no pun unintended) ?

I hope you get it sorted soon. Dealing with this sort of 'computer says no' situation on Amazon can be a nightmare.

Keep us informed.

@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH@Seller_mIRnuhdx7l5sN@Seller_yk3kzHpjMMa4B

I am imploring Amazon moderators for help please. For the second time in a year I have had my seller account deactivated because of an alleged relationship with another account. In both cases the identity of the other account is completely unknown to me (2 different accounts) but no matter how many times I explain this to the verification team or whoever makes decisions on these matters my appeals are rejected and 'more information' is requested. Apart from the name of the other account I have no idea who they are or why Amazon could possibly see any connection. I have sent a gas bill and a bank statement hoping this would satisfy them ( neither of which was specifically asked for but suggested by Account Health adviser) but no good. I simply don't see what else I could provide. In my view there is no justification for this deactivation. Surely if Amazon suspect a link they should provide evidence to back up their assertion which I could then refute. Moderators, what do you suggest?

I have uploaded the images for the global listings. I have uploaded all the images by using the image uploader but the images are not live on the detail page @Seller_hnDMgUKxMh1V4. kindly update the images on all the markets. These are the markets Germany, Italy, France and Spain in which I am facing the error

Today for the first time, when I try to revise listings [ which are books ] I have to put a price into a box marked " List Price with Tax for Display ". As usual I can't get any sense out of Amazon about what this is or why suddenly it is necessary to fill this in. There is of course no tax on books. I am simply putting my selling price in the box. Unless I put in an entry the listing won't revise. Any advice or information would be helpful please. Thanks.

I've encountered the same problem today.

I use Abebook's Homebase export function to create a UIEE file to upload to Amazon and now receive the 'A value is required for the "list_price_with_tax" field.' message.

I haven't been able to find any information on how to amend my UIEE file so that it's accepted by Amazon.

Any advice appreciated.

Hi,

I am trying to list my product and having difficulty, looking for guidance. So error is 5461 from what I understand that ye could not validate the images provided. This is my first time trying to add product. Is there a call that I can get with a customer support agent?

Thanks in advance.

Hello @Seller_TMGVojmPuaM7H,

This is Sakura from Amazon. Welcome to the Seller Forums.

If you want to contact Selling Support, you can create a case by clicking the Help button in the top right corner.

Here I am also sharing other Help Pages that might help you understand the issue:

• Error 5461
• Error code 5461 and approval requirements

@Seller_VUcjClrPIVFRyhas also shared a useful Seller University video and asked important questions.

Did you figure it out ?

Regards,

Sakura 

I can't edit the list in the UK. I created a brand registry. I can't edit to remove the seller who got on my list but hang it now?

Hello seller support team. There is a problem with my account health, the warning displayed in the account health is as follows. "Something went wrong

There is a technical problem with the website, please try again. I need your help on this issue