HI, I am trying to create a workflow as I have done many times for FBA, but once I pass the "pack individual units" and go to the shipping screen I get message "An error has occurred. Please refresh the page or try again." i have tried to refresh, I tried to delete the work flow and start again, I wiped temp files and cookies but still get the same error and cant send to amazon fba. anyone had the same issue ?

Thanks

Hi

yes have replied to them and fixed what they have asked me to do.

A customer purchased a Ministry Of Sound CD but was disappointed with the DJ party style track mastering. She therefore left a negative feedback rather than a product review. I contacted the customer and offered her an alternative product which she loved. She then tried to remove the original negative feedback but has been completely unable to achieve it despite her spending over an hour on the phone to Amazon buyer customer support. She has also sent me a number of Amazon buyer-seller messages to say she wants to remove the feedback but needs help because she is not up with the technology.

After all of her efforts with buyer customer support, the result was an Amazon message sent by buyer support to me to say that I should remove the feedback? (See below)

"...Dear Amazon Seller, This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Product: B0714H5FZH Order number: 205-6165475-6531550 Return requested: No

Reason for contact: cx wants the feedback to be removed , please get this done as soon as possible Please respond to this request within 48 hours. Thanks, Amazon Customer Service..."

I got in touch with Amazon Seller support and they contacted the feedback team but the answer coming back was that yes they can see that the buyer is trying to remove the feedback and has technical difficulties but unfortunately there is "nothing they can do".

Lets face it, the software options are difficult to handle, finding where to remove feedback is not easy to find even when you are experienced and the process of contacting support is being made ever more awkward.

This has been an unbelievable and disappointing experience for both buyer and seller surely Amazon can handle these situations better ?

Hi @Seller_Huz6FT08OxHAR,

I have not reached out to Seller Support for this specific inquiry. Is there a way to track these changes within the Seller Central?

Sometimes I am staggered at what people do. We Always try and help customers where we can and our service record shows that but in over 7 years the worse case of buyer manipulation ever. Really not sure what to do so answers on a postcard.

A customer buys a personalised item of clothing and we ship tracked 48 as always within 24 hours. After we shipped the item the customer asks to change the size. We said we would assist the customer where possible to soften the blow of their mistake so contact us when they receive it. The item was delivered 4 days ago. This morning with no further messages and A-Z saying hasn't arrived and 10 minutes later an order in the size they wanted their order changed to. What would you suggest. Clearly I will appeal the A-Z but pointless I guess.

I have multiple seller accounts (diffrent countries) all inactive, no monies owed, but there is no way to close any of them. How do I close the accounts? Does anyone have a magic link that actually provides me with account closing option?

Hi!

I have Finnish company, which is going to take care off all our sales in Amazon EU.

We have established subsidiary to UK (Registered to HMRC, owned 100% by our Finnish company) and that company is going to take care off all sales in UK. I already have 1 Seller Central account (directed to Finnish company) for EU sales.

I am not sure should i add our UK companys VAT number to current Seller Central account VAT listings or should I setup a new account for UK company? I have understanded that it's illegal to have 2 Seller Central accounts, especially if you are selling the same products.

If you link your RM account then you can't buy 2nd Class Large Letter on account through Buy Shipping you can only buy 2nd Class Large Letter at public prices.

So I don't think this will be the way to go if you are looking at using 2nd Class Large Letter.

The service code in click and drop is CRL48 for Royal Mail 48.

Royal Mail 48 is really for VAT registered sellers as to make it cheap you have to claim back the VAT.

Presently 2nd Class Large Letter is a penny or so cheaper than Royal Mail 48 for 100 gram/250 gram large letters. When the price rises for 2nd Class account post happens in July then Royal Mail 48 is significantly cheaper.

If you link your RM account you can buy Royal Mail 48 through Amazon Buy Shipping.

Hi,

So in march i applied to be exempt from paying VAT on seller fee's as im not VAT registered and have been incorrectly charged since opening my account, that was granted and in the response from seller support i was told

''We are glad to inform you, that you have been updated in our system as VAT exempt on Merchant and FBA Seller Fees as of 7th Mai, 2024.

If you wish to request refund of any previously charged VAT, please contact us any time after 16th June 2024, referring the original Case ID 9764898132 Please also note, in order to refund you all the overpaid taxes we require the tax returns for all to be refunded years, please provide them in your new Case after the 16th June''

So i waited until the 16th of June to request my refund, opened a case and sent all my tax documents and requested the refund, this is seller supports response below. They havent given me a definitive answer saying yes my refund is being processed, im told there's no update and to be patient? It doesn't look like amazon wants to give the refund judging by this email, can anyone please advise, is this the response you recieved when you requested your refund?

Thanks

hello,

I would appreciate some help if possible.

I have had my UK selling account deactivated for almost 6 weeks due to a high ODR %. They seem to think I simply marked orders as sent without sending them

Since the account was deactivated, I have spoken to Amazon Account support staff almost 30 times. Each time they suggest adding new information to my appeal and still I continue to receive the same rejection template email.

I have provided explanations and documentation for everything that has been requested plus more.

Originally, I was asked to provide proof of delivery for last 30 days. Then 60 days. Then 90 days.

Not only have I provided detailed excel spreadsheets with orders going back last 6 months which include tracking numbers, delivery status, refund status if so and reason for this, but I have also supplied picture proof of over 100 deliveries. I have provided my Incorporation documents, banking information, POA and a letter from the courier.

As everything has failed thus far, I tried to escalate my case to the MD office but I keep getting the same rejection emails or no replies at all.

It seems as if Amazon no longer cares much about helping Sellers reactivate their accounts.

Any help would be appreciated as this has become very frustrating and tiresome.

I’ve had deactivations previously and they lasted anywhere between 4-18 months. It’s fair to say, I cannot afford to be waiting that long again without access to funds that are being held.

Regards

someone please help

@Seller_TSXM2A5nxWSuH

@Seller_hnDMgUKxMh1V4