If you go to the FBA inventory report,

does it show the original 59 items received on a particular depot on a date.

and then a negative/adjustment on a different date at the same or another fba centre?

and was this shipment only 59 items or are there other sku/quantities that were received ok?

Sent in 59 Units with a value of £600+, amazon confirmed this has been checked in and then apparently its gone missing. Now they are changing their story and claiming they didn't receive the items.

An absolute joke I must admit. I am a very small business and £600 is a lot of money to my business. The fact that no one is willing to look into this properly is annoying especially as its been going on for 4 weeks now.

Absolutely disgusting.

So after a lot of back and forth I have finally gotten to the bottom of the problem.

Customer wanted a straw hat. My hats are made of simulated straw (and says so in description). So their actual complaint was bogus as they had not read the description correctly and the fact they used 'inauthentic' in their complaint caused so much aggravation. The customer was just a normal customer - they had no authority on the issue, were not brand holder or anything so for Amazon to give any credence to such a complaint in the first place was a bit ridiculous.

Nevertheless, Amazon wanted last 365 days invoices from my supplier. I got my supplier to send me copies of all invoices from May 2023. I would send invoices, Amazon would come back to say they could not verify supplier (they had made no attempt at even contacting supplier as I asked the supplier) so then Amazon wanted suppliers supplier invoices. I would explain there was no suppliers supplier as I bought directly from the manufacturer who designed and produced the hat. Then Amazon would ask for last 365 days invoices, I provided and whole sequence kept repeating.

Finally an Account Health Specialist I spoke to (for the third time on the issue) said that if I went to Manage Orders, and searched last 365 days for the ASIN that the number Amazon said I had sold was greater than the number of units I had bought on the invoices.

So I checked - the trouble was

1. As Amazon kept asking for invoices from last 365 days and that is what I provided - items sold May 2023 were actually bought in April 2023 - so these invoices were missing and this stock meant my total bought was higher than Amazon calculated just from looking at last 365 days. So I provided invoices from April 2023 to May 2024 instead

2. Looking at the sales Amazon said I had made I realised they were counting orders made - not sales. There were many refunds where customer had returned the hat and it had then gone back into stock and re-sold. So the number reported by Amazon was higher than actual sales.

Taking into account units bought in April 2023 and the returned/re-sold items and it proved I had bought more units than had actually sold.

When appealing , Amazon only allows files to be uploaded and has no box for additional information. So I created a Word document containing the above information with actual figures showing my calculations and finally Amazon have agreed I can continue selling the item.

So for a month now I have been tied up on the issue. And all because Amazon gave credence to 1 complaint out of 1000 from someone who had no authority on the issue - and because Amazon could not understand basics of having to buy in stock before it can be sold (hence they needed more than last 365 days invoices) and the fact they were counting orders made and not actual sales.

Hi Spencer,

This looks to be resolved now for all our stores except BE/NL/SE/PL.

For the past couple of months, approximately 90% of our 'Net Proceeds' are consistently held in the 'Account Level Reserve' when disbursements are made to us.

I understand that Amazon "typically reserves our sales proceeds until a certain number of days after the delivery date of an order to ensure we have enough funds to fulfil any refund requests from buyers," but that does NOT seem to be the case here.

For example, we had a disbursement made to us yesterday on Amazon UK where we only received 1% of the total proceeds and 99% of the funds was held in 'Account Level Reserve'. Of the 1% that was paid to us, this was for orders that were placed during the last 1-2 days so that proves that our funds are NOT being reserved until a certain number of days after delivery.

This issue is affecting all our Amazon marketplaces and is significantly impacting our business's cash flow.

We have created multiple seller support cases, spoke on support live chat, emailed the disbursements-appeals/payments-investigates/managing-director Amazon email addresses but we've not gotten anywhere with anyone.

I would appreciate it if someone could review our account to check for any blocks, required verifications (bank details, account information, etc.), or any other potential reasons for this issue.

Thank you.

@Seller_TSXM2A5nxWSuH@Seller_z3k8APxGfbQEK@Seller_mIRnuhdx7l5sN@Seller_Huz6FT08OxHAR@Seller_iTgjdgiRqiPsn@Seller_DNQGSsdC7DccM@Seller_fgtTzyHQfOM1x

Is there an office I can come to and get information about the verification delay? Does face-to-face communication speed up the process?

Seller_UVeFCZoAA4mkx

I wish we could agree as a seller community to share the Buy Box rather than trying to monopolize it

Unfortunately, that is illegal.

It is up to you what strategy you take and what margin is acceptable. You could move on to a different product, monitor the original product and come back to it later, continue to sell the product, whist trying to compete and making a negligible profit until the other seller (or you) goes bust or gives up on that product, or continue at a reasonable price, taking a small proportion of the Buy Box when the other sellers run out of stock, but making a profit on those sales.

Hi sellers,

My account was recently suspended, and after reviewing two emails from Amazon, I discovered that the issue was related to Amazon's Intellectual Property Policy. The second email specified that my account was deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. The cause was the following listing:

ASIN: B0CRHW46LQ

Brand: JUJUTSU KAISEN

Link to the listing: https://www.amazon.fr/EZVALO-D%C3%A9tecteur-Mouvement-d%C3%89clairage-Rechargeable/dp/B0CRHW46LQ/ref=sr_1_fkmr0_1?crid=1XRBAPIHH5VK8&dib=eyJ2IjoiMSJ9.WBxCUIIEG8it-_24MMVCUnpUADlhebiWTAyp7LoWF5pGqMIdOyADt920UDgySf1xx4aoF8IHhF4MEQM5YmxPNEU0qSHyPR2cvQFl3ioXrkc.lwuPicxV2m_1ykaO85G94-9eSOQS3Ma3Iy3btvzOz2c&dib_tag=se&keywords=B0CRHW46LQ&qid=1717712363&sprefix=b0crhw46lq%2Caps%2C200&sr=8-1-fkmr0&th=1.

I submitted two appeals addressing this and providing clarification. One appeal was rejected, and I am currently awaiting the response to the second one. I believe my account was deactivated in error. The listing in question was placed in the buybox, which allows any seller to set their price on the existing listing. There were no restrictions or Intellectual Property issues associated with this listing at the time it was created, as far as I know.

I had been on the buybox listing for 3-4 months without any issues. I never received any contact from the original seller, and nothing happened until recently, which leads me to believe this was an error. If I had been violating any of Amazon's policies, it would have affected other similar listings I have with similar names and using brand names such as JUJUTSU KAISEN. Should I remove every listing related to that brand? (For those who don't know, it's the name of a Japanese anime.)

Has anyone else experienced a similar problem? If so, how did you resolve it?

Thank you for your assistance.

Our company has been selling 1000's of a product for years on Amazon that we buy in , recently had one person ...no name just 'J' who said item was a fake ..Rubbish we buy from a registered French company via a registered UK importer / wholesaler who we buy 100's of items from. Despite sending over all the documents / invoices and emails Amazon have removed this item from sale , no problem to us as we sell elsewhere anyway ...but we cannot understand why Amazon have done what they have ....or is it because they want to sell them themselves now they have all the information ????

We've just noticed that all our returns after June the 1st are going to our registered office address and not the default return address we have set.

When I check the manage returns section all the return addresses on return orders changed after the 1st June but we haven't changed anything. When I check our default return address through settings it's the correct address. FBA returns still come back to the correct address, just our customer returns going to the wrong address.

Anyone know where else I can check or is anyone aware if this is a site wide issue?