Hi all,

I am getting an error regarding infringement of a trademark where my listings are at risk of deactiavtion. I am listing some bubble tea products and have used the term boba in the title and also in the description etc.

However, the error I am getting specifically is "Trademark misuse(Boba)". But boba is a term used by everyone to talk about bubble tea. I am confused as to why I wouldn't be allowed to use that term exactly. I find this very confusing. Best way to go about this?

I have been trying to resolve this issue for over a month. I have called every telephone number I can find and completed the seller central contact us form 6 times.

We have a trading account Feedmark Group. The log in address is now not recognised. We can log in as but with limited permissions so I cannot respond to the only offer of help I have received...

YOU CANNOT RESPOND TO THE EMAIL AS IT DOES NOT RECEIVE INCOMING EMAILS SO YOU HAVE TO USE THE LINK PROVIDED AT THE BOTTOM OF THE EMAIL. THIS HOWEVER REQUIRES YOU TO LOG IN AND WE DO NOT HAVE THE PERMISSIONS TO VIEW IT. See transcript below. As I cannot respond they think the problem is solved! It is utterly ridiculous!

From: sellers-support-reply

Sent: Monday, June 10, 2024 6:24:33 PM

To: Fiona (removed by moderator)

Subject: [Case ID:9874326582]"Your Help Needed" You are not recognising our administrators log in details - OUR DETAILS ARE CORRECT. YOUR SYSTEM IS WRONG!

This is a reminder to let you know that we need more information to resolve your case. If you still need assistance, please respond to this message and provide the details we’ve requested below.

If we’ve resolved your issue, no further action is needed and we’ll close your case.

Thank you,

Amazon Support

-- Original Message --

Hello from Amazon Selling Partner Support,

Thank you for reaching out to us, this is Nia the associate who received your case.

I understand your concern about the update to your previous case regarding your account where you are unable to log in.

For us to further assist you, we may request for you to specify the specific marketplace that you are having an issues for us to proceed with the investigation.

This is a reminder to let you know we need more information to resolve your case. Please respond to this message and provide the requested details in order for us to continue our efforts to resolve this issue.

I’m glad I was able to assist you. Have a great day.

Thank you for selling with Amazon.

Nialyn

Amazon.co.uk Seller Support

=======================================

MORE WAYS TO GET HELP:

To contact us again about this issue, please use the Contact Us form using the following link:

https://www.amazon.co.uk/gp/help/contact-us/selling-at-amazon.html?caseId=9874326582&referral=A2KZL5OMMDHN5C_AA12AH2MW3FSR

Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

Hello @Seller_WDBlM63N2MqW9, @Seller_WReWe3jj3Bd1a, @Seller_5znjUkXjvEGiQ, @Seller_reoHzCcrHZ6jW, @Seller_1gv7jzv8iqGTj, @Seller_p1YzHrBFmZthR, @Seller_GPLxAbyNPI33I, @Seller_NkhMsqPM4IOLH,

I am Spencer with Amazon.

Amazon is aware of the situation and we have a thread where we gather all the posts.

VTR ISSUES 28th of may!!

I am closing this thread as a duplicate.

Regards, Spencer

any one can you help me about my problem on amazon account .

limited company in Ireland ,

credit card verification done adresss in Portugal .

I don't know why my account still restriction in uk and eu market but use Canada and Mexico market full active .

I got notification blew.....

Dear Seller,

We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon. We leveraged a combination of automated means and expert human review to identify this issue and make this decision.Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account. Please do not hesitate to contact Seller Support with any questions you may have or if you believe there was an error: https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.htmlFor more information on selling requirements, go to "Information required to sell on Amazon":https://sellercentral-europe.amazon.com/help/hub/reference/G201200780Kind regards,Amazon Payments

Hello @Seller_zqnngiCO3Z0p5,

Here Simon from Amazon.

As your query is related to Account Health, I will redirect your case to the team.

Best,

Simon

I really don't get why we can't sell for a price that we decide is fair. I had the opposite the other day of a book being underpriced. So if I can't sell it for £11.99 how the heck am I going to sell it for £25.99 ( which I think is the price a US seller is selling it for) It's been up for sale for a couple of years. Surely if I am happy with £11.99 that should be my decision not Amazon's

I have just had an argument with Account Health over a listing that we have been given a violation on.

The item is a foil balloon, that we buy from Amscan for 37p

We was selling this for £2.79 which means that after fees and shipping, we make around 20p profit.

HOWEVER...

We are overpriced as amazon are selling this for 30p !!!!!

https://www.amazon.co.uk/dp/B079CHWLN9?ref=myi_title_dp&th=1

The account health specialist states they stand by amazons decision and we need to reduce our price to meet market place expectations.

Oh and to top it off, amazon Usually dispatched within 6 to 7 months so we could get these in time for Christmas. Didn't know 6-7 months was an acceptable delivery time frame?

These policies are becoming a joke...

UK based seller and expanding to other markets. I've been trying to upload Germany specific images via the correct image upload tool but nothing updates.

After creating a case with Amazon support I keep getting the same response.

"Please note that the claiming representative of the brand is notified. If you are the brand owner too, you are not the winning representative of the brand."

I have brand registry, I am the owner, manufacturer and only seller for this brand but I'm not receiving any notifications and I'm just going around in circles with Amazon support. They will not provide me with any further information just the same copy and paste response.

Has anyone experienced similar and managed to resolve it?

Hello @Seller_gAKd3oudaNFHp,

Could you share the case ID so I will take a look?

Regards,

Sakura

Hi,

I have received an email that is either genuine or a very good fake, with the title "Email - Action Required: Amazon seller account review". It wants me to click on a link and answer some questions to arrange a virtual video call to confirm my identity, which I am happy to do, but I would like to confirm that the email is genuine before I input my merchant token etc.

I can't see anything within my seller account to indicate that this email has been sent, and the email also says that "Your Amazon selling account has been deactivated ", but there is no indication of this either, which makes me think the email may be a good scam.

Whenever I have used seller chat (for other issues), the replies that I get have been unhelpful and inaccurate (to be polite), and I see that the help that people get is on here is great, so that is why I am asking here first. Could an Amazon mod please take a look at my account and let me know if this email is genuine?

Also, if any Amazon sellers think that the email sounds genuine, do you know how long I might have before my account is actually deactivated?

Thank you very much

@Seller_VJ4XoAkjDpjPH @Seller_fgtTzyHQfOM1x @Seller_mIRnuhdx7l5sN @Seller_pcsb5w54JugEA @Seller_iTgjdgiRqiPsn @Seller_Huz6FT08OxHAR @Seller_TSXM2A5nxWSuH

Full email below FYI:

Dear Seller,

selling account has been deactivated in accordance with Section 3 of the Business Solutions Agreement. Amazon’s Business Solutions Agreement can be found here.

Why is this happening?

We have reviewed your account and would like to confirm your identity.

How do I verify my identity?

To verify your identity, you need to complete virtual identity verification over a video interview. To reserve a time slot for the interview, fill out the form here.

After we receive your response on this form, we will invite you for the interview on one of your preferred time slots, 48 hours before the interview. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.

We’re here to help.

If you have any questions, contact Selling Partner Support.