Hi,

I have received an email that is either genuine or a very good fake, with the title "Email - Action Required: Amazon seller account review". It wants me to click on a link and answer some questions to arrange a virtual video call to confirm my identity, which I am happy to do, but I would like to confirm that the email is genuine before I input my merchant token etc.

I can't see anything within my seller account to indicate that this email has been sent, and the email also says that "Your Amazon selling account has been deactivated ", but there is no indication of this either, which makes me think the email may be a good scam.

Whenever I have used seller chat (for other issues), the replies that I get have been unhelpful and inaccurate (to be polite), and I see that the help that people get is on here is great, so that is why I am asking here first. Could an Amazon mod please take a look at my account and let me know if this email is genuine?

Also, if any Amazon sellers think that the email sounds genuine, do you know how long I might have before my account is actually deactivated?

Thank you very much

@Seller_VJ4XoAkjDpjPH @Seller_fgtTzyHQfOM1x @Seller_mIRnuhdx7l5sN @Seller_pcsb5w54JugEA @Seller_iTgjdgiRqiPsn @Seller_Huz6FT08OxHAR @Seller_TSXM2A5nxWSuH

Full email below FYI:

Dear Seller,

selling account has been deactivated in accordance with Section 3 of the Business Solutions Agreement. Amazon’s Business Solutions Agreement can be found here.

Why is this happening?

We have reviewed your account and would like to confirm your identity.

How do I verify my identity?

To verify your identity, you need to complete virtual identity verification over a video interview. To reserve a time slot for the interview, fill out the form here.

After we receive your response on this form, we will invite you for the interview on one of your preferred time slots, 48 hours before the interview. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.

We’re here to help.

If you have any questions, contact Selling Partner Support.

Fellow sellers, I'm seeking some advice on a frustrating situation I've encountered with another seller undercutting repeatedly.

I initially found a product with great profit margins over 100% ROI and there is about 10-15 sellers. I matched the current Buy Box price and sales were going well for about a month. Then yesterday, another seller started hugging the Buy Box, going just 1p below the current buy box.

It's evident they are using a repricing tool to constantly undercut the lowest price by 1p in order to solely maintain the Buy Box themselves. While I understand the motivation to capture all the Buy Box sales, it's exasperating when sellers configure repricers so aggressively just to box others out.

This particular seller has over 200 seller feedbacks, so they are an experienced seller who surely understands pricing strategies. As a result of their relentless undercutting, my potential ROI on this product has plummeted from over 100% down to only 5-10%.

I've now sold out of my inventory for this item. My question for everyone reading is would you continue sourcing more of this product knowing you'll likely just enter another Buy Box battle? Or would you cut your losses and move on to other products?

I'm all for healthy price competition, but it feels unethical when sellers setup repricers to continuously undercut by the smallest increments just to own the Buy Box. I wish we could agree as a seller community to share the Buy Box rather than trying to monopolize it. But I realize that's unlikely to happen.

Any thoughts or advice on how to approach this type of situation would be appreciated.

Here's to better seller karma for all of us.

Hi, Mine all started going through about a month before yours and I have just received the payment, I got an email every 4-5 days saying they are looking into it and then ne day my payments had the VAT refund on there, I applied on May 16th for the refund as had got the same vat excemption status like yourself before that, hope this helps .

That is a standard email and similar to the one I received. How long it takes is different for each seller depending on how far they are going back, whether they have to request further information etc.

Mine took about 4 months

hello,

I would appreciate some help if possible.

I have had my UK selling account deactivated for almost 6 weeks due to a high ODR %. They seem to think I simply marked orders as sent without sending them

Since the account was deactivated, I have spoken to Amazon Account support staff almost 30 times. Each time they suggest adding new information to my appeal and still I continue to receive the same rejection template email.

I have provided explanations and documentation for everything that has been requested plus more.

Originally, I was asked to provide proof of delivery for last 30 days. Then 60 days. Then 90 days.

Not only have I provided detailed excel spreadsheets with orders going back last 6 months which include tracking numbers, delivery status, refund status if so and reason for this, but I have also supplied picture proof of over 100 deliveries. I have provided my Incorporation documents, banking information, POA and a letter from the courier.

As everything has failed thus far, I tried to escalate my case to the MD office but I keep getting the same rejection emails or no replies at all.

It seems as if Amazon no longer cares much about helping Sellers reactivate their accounts.

Any help would be appreciated as this has become very frustrating and tiresome.

I’ve had deactivations previously and they lasted anywhere between 4-18 months. It’s fair to say, I cannot afford to be waiting that long again without access to funds that are being held.

Regards

someone please help

@Seller_TSXM2A5nxWSuH

@Seller_hnDMgUKxMh1V4

Hi guys,

A few days ago we received a message from Amazon saying that our USA account (we don't sell there) has been suspended until we complete an ID verification video call. Our UK store was still working OK, so we did the thing where you select 3 video call time and dates and awaited confirmation. No big problem...

Fast forward a few days and no confirmation message has come through and now our UK seller account has been suspended. We chatted to support who just told us to re-book a video call and just deal with the suspension. The nearest phone call slot (assuming it happens) is next week. That's at least a full week of suspension due to Amazon failing to confirm a video call.

Surely this isn't right? We can't afford to cease trading for a full week like this, especially when it's no fault of our own.

Is there anyone from Amazon who can expedite this?

Received a email today. Has anyone else received this. Im unsure how i can resolve this. I have orders from Royal Mail and DPD that have tried to deliver on a saturday when the business wasnt open but it is a prime order so if they order on a friday the expected delivery time is a saturday. So unsure what i should do here to resolve this issue.

You are receiving this email as at least one of your business orders was not delivered within business hours.

Delivering outside business hours* can lead to customer frustration and prevent repeat purchases from that customer. Customers have complained of multiple issues such as

1. Packages lost in the premises

2. Theft or loss due to package being left in an insecure location

3. Damage due to package being left at unsheltered locations d. Package being handed to the wrong person or business on the same premises

4. Large and heavy packages being left at the incorrect receipt station

To help you understand if your business customer’s needs are being met, we have launched a new metric in your Fulfillment Insights Dashboard called Business Hour Delivery Rate (BHDR)

I understand, but i am not sell on Amazon more than 3 years, and my account also was deactivated long time ago. I not interesting sell again on Amazon, there just lefted funds from my past sales, more than 4000 euro. I wan't only take out my money,and it's all. Also i was finished veritication with Amazon Chime interview,they all aproved in my account, but UK seller central ask mystic documents which i never have.And i can't finish this process, and no one really from Amazon team help me, all time simple answers not even read the problem. Also, was contact the disburment team, they not even read my issue, just answer : case is closed, because account is deactivated.

I am getting an error message "An error occurred when we tried to process your request. We apologise for the inconvenience." when I submit my changes to my listing in UK, Germany, Italy, France, Spain, Netherlands marketplaces. This error persists for 2 months already.

I can add / edit listing with flat file without any issues.

I've contacted support multiple times and tried all their suggestions (listed below) and it still doesn't work:

a. Clear the cache, cookies, and history within the internet browser the seller is using.

• Clearing the browser's cache can force recently changed web pages to show up properly.

• Each browser handles caching differently; the correct steps for the particular browser must be followed.

○ Cache

○ Cookies

○ History

•You can also try holding Ctrl+F5 on their keyboard to hard-refresh the page.

b. Log out of Amazon completely, including buyer accounts, and close the browser.

c. Use an alternate browser. Mozilla Firefox is the preferred browser for Seller Central. I've tried: Chrome 125.0.6422.142, Safari: Version 17.5 (19618.2.12.11.6), Firefox: 126.0.1

d. Verify whether McAfee or another antivirus software is running on their computer, and confirm that no anti virus software is running. I understand that I might be required to update the antivirus settings to allow Amazon.com cookies and access.

e. Used a different computer with different operating system (Windows and Mac)

Can you please investigate? @Seller_TSXM2A5nxWSuH

For the past week I have had 3 items of mine (all the same item), purchased on 3 separate occasions by business customers and payment pending. I wasn't suspicious at first but now I have had the 3rd one in one week with no payment appearing, I am wondering why this is happening? They are all just sat on my account as open orders. Obviously I can't see at this stage if it is the same person ordering or separate people. It just seems odd 😯 anyone else?