@Seller_z3k8APxGfbQEK yesterday, you posted an update on the changes to 'self delivery' for VTR - and then deleted the thread

@Seller_mIRnuhdx7l5sN today, you updated the thread regarding shipments to EU changes - and then deleted your post

Shipments that were valid or exempt previously are now invalid on the VTR defect report according to a few sellers - which isn't supposed to happen yet according to the VTR policy that states the changes are effective 15th January - add on EDD plus 10 days from 15th Jan - which means that even if the policy has been changed again and they are now invalid, they still shouldn't be on the VTR defect report for another week or so.

I know there was a glitch last week when the tech team made some changes, but whatever they changed, its now causing shipments that should be valid or exempt, to be invalid

When are we going to get a proper update from you and can you confirm there will be no category suspensions whilst the powers that be actually get on the same page - and then give us the correct page !

Has anybody realized that payment for some FBA orders are not clearing?

Usually max 1 hour after the order gets shipped, the money should be available, now some orders are not cleared yet after many hours.

Anyone else the same problem?

Hi, @Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN @Seller_hnDMgUKxMh1V4

In July, 29 sellable units from one of my shipments were mistakenly marked as defective by Amazon’s system.

This inventory was located in the UK, but the issue seems to have stemmed from a separate case where I requested the sellable units to be marked as defective and so that they can be disposed in Germany Marketplace. Unfortunately, Amazon mistakenly applied this action to my UK inventory on 29th July.

As a result, the 29 sellable units in the UK were liquidated due to my automated unfulfillable settings at the beginning of each month, in the case 2nd August, I cancelled it immediately when I saw this, but the cancellation didn't go through, which led to a significant financial loss.

I have contacted support multiple times, and after investigation, the error was acknowledged as being on Amazon’s end, but the reimbursement requests have been consistently denied, citing various reasons unrelated to the core issue.

I understand Amazon’s policies for defective products, but in this case, the marking of these units as defective was an internal error. Despite numerous communications with support and providing detailed timelines and evidence, I am still hitting a wall with the reimbursement process.

Case ID: 10173980662

Please help! Thanks!

Regards

Joyce

From the start of February, I have been charged VAT on seller fees and FBA fees. While it would be understandable if Amazon were to begin invoicing from their Irish Subsidiary given the impending launch of Amazon.ie, it is not understandable why they haven't communicated this to sellers. Seller support are not able to answer the question.

Additionally, While it makes sense to invoice with VAT in Ireland for digital services, Why would there be VAT charged on FBA fees where the service if provided in the UK?

Obviously this VAT can be claimed back, but there is no transparency about what is going on and there are no VAT invoices available yet.