Thank you @Seller_QuM1AZgzfU9x4 for your detailed reply.

After some research I did find that some countries referal fees dropped to compensate for the DSF.

In fact, in France & Italy referal fee dropped from 15,45% to 15% and in the UK from 15,3% to 15% (because the UK has a 2% fee, whereas we in France have a 3% fee).

However, in Germany, Belgium, Netherlands, Spain, the fee remaind at 15% as it was before the DSF was introduced as a standalone. As a result, in these countries the fees have increased.

Moreover, I have found with certainty that the DSF is applied on the FBA fees which were not decreased in any way thus accounting for an overall higher fee in total.

As a conclusion, we are paying more fees than we were before october 1st.

Can you confirm in regards to your FBA fees?

It's difficult to be exact since your figures are in Euros and i don't know to what extent the rates may differ from the UK.

Generally though the original DST was covered by Amazon increasing the main referral fee from 15% to 15.3%. I don't recall there being any increase to FBA fees.

With the latest change the main referral fee has reduced back to 15% which is good for FBM sellers (and FBA sellers), but the other FBA fees are now in scope which means often there is a slight increase to the total fees for FBA sellers - as you've found.

As to your referral fee always being 3.30, that's 15% rather than 15.3% so in the UK that would match with the lowering of the referral fee.

It's really funny. I only spent 30 £ to send one to the buyer, but the buyer spent 140 £ to return the package to me, and through A to Z claim, got support from Amazon. While getting a full refund of 400 £, an additional 140 £ was deducted from my account to provide to the buyer.

What's even more ridiculous is that more than a month has passed, and I still haven't received the goods returned by the buyer. It may never be received, or it may just be an empty package.

If the buyer says that he didn't receive the package, their claims team will ask us to provide proof of receipt. On the contrary, we say that we didn't receive the package. Sorry, it has nothing to do with them. More and more people are fleeing this platform. A large part of the credit goes to the claims team.

Hi everyone,

I really need your advice.

I’ve been selling electronic products on Amazon for one month. Recently, I used the Vine program to gift some products to customers in order to gather reviews as a new seller. Unfortunately, a customer gave the product to their 10-year-old son, even though it is clearly stated in the manual that the product is not recommended for children under 14. The child ended up getting burned, and I received a one-star review, which has significantly impacted my new business.

Now, my product rating has dropped to 4.2 out of 5, and the sales report isn’t looking good for a new business. I tried contacting Amazon to report this issue, but their response wasn’t positive—they consider it an honest review, despite the fact that it was caused by misuse, which was clearly outlined in the manual. I have disputed the review, but there hasn’t been any further response from Amazon.

What should I do in this case?

Thank you so much for your help.

Hi,

We have requested amazon to revise this for us via email. We yet have to have a response form them, its been few weeks since our first email.

We then emailed a second time about 10 days ago with no luck. Can anyone help?

Regards