475 units marked as defective out of the blue

#1

If anyone can shed some light on this following issue i would really appreciate it.

I sent 1,600 units of an ASIN to Amazon at the end of December and haven’t inbounded any more of this ASIN since then. 600 units have sold since then and yesterday i had around 1,000 units showing as fulfillable.

I have checked today and 475 units have been marked as defective. I have also checked and can confirm these haven’t come from customer returns.

I contacted seller support to ask for further information regarding the reason for these units being marked as defective and they said they were unable to offer and further information and i’d have to create a removal order.

Not only will this be expensive it will also disrupt the stock availability for this product.

Is there a report where i can find out further information regarding the status of these units?

Thanks in advance.

#2

That is rubbish. You need to pester them and get a reason out of them.
They will be able to find out why.

#3

You can ask them to send an image of the defective product. That might help.

#4

Just checking you aren’t using transparency labels ?

#5

No, just standard FBA labels

#6

I phoned seller support and pressed them to open an investigation. I’ll update when i hear back.

Thank you again for taking your time to help me on this. I really do appreciate it :slight_smile:

#7

Do keep us up to date on this matter @AMAZONUK101 , and thank you to the sellers here who have posted

#8

Hi @Winston_Amazon

We were exchanging some DM’s back in November but then you suddenly stopped replying. Please would you have a look back and let me know what is happening?

Thanks

#9

As requested. Here is the response from Amazon…

Hello from Amazon Selling Partner Support,

Greetings of the day! I hope you are doing well.

My name is Aiswarya, I’ll be assisting you with your concern today.

I understand you are concerned regarding ASIN (-----)as the units are in unfulfillable status. I can see the importance this has for your business, I understand you may be frustrated by this and we will certainly do our best to help you.

I would certainly assist you in solving this issue as it impacts your selling performance and business here at amazon. Let me do my best here to solve this for you.

We’ve reviewed your listing and have found that it’s currently active.

Another template response from seller support without addressing the issue i have described in great detail. Really disappointed with the level of customer service i am receiving with this, especially after selling with Amazon for almost 8 years!!

@Winston_Amazon - If you could offer any further assistance with this i would really appreciate it.

Thanks in advance.