Account not blocked , but is
so my account looks like its all in good standing order, i have been getting a lot of sales through. But then my pending balance has all jumped into unavailable balance, and when i go into check reason, it states that Your seller account has been suspended or blocked. A message has been sent to your [Performance Notifications) with more information. - but there is nothing in my Performance Notifications except from 18th October when they asked for my German Tax Cert again. So i am very confused as this is ALL my market places. Also i wont be using nor selling in Germany and only every made one sale of 7 euros on the 30th september. And wont be using this.
I would appreciate as much help as possible as SS are no use, Ive emailed seller-performance numerous times and not had an answer from them. its just stressing me out as i am getting sales through but its getting swallowed by my unavailable
Seller_zJBycRNVjmT8H
i had same problem lasted for 2 weeks couldnt get a reply from SS ,i think it was because for some reason my account was changed to a normal buyers account then changed back at a charge of £25 then i had to wait 2 weeks to take any disbursments.
32 replies
Seller_EJIX7rqDNQJi2
It sounds like your Amazon Germany marketplace could be blocked due to a failure to provide them your German Tax Certificate.
Please note that the following non-exhaustive list of transactions are subject to German VAT and trigger a tax registration obligation in Germany:
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You store inventory and fulfil from Germany.
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You ship goods to German customers from another EU country where your inventory is stored and your total sales to German customers exceeds €100,000 per year across all sales channels.
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You ship goods to German customers from a non-EU country and you (or the carrier on your behalf) are the importer of record.
Seller_6YY9j5qSoM2oT
i used it for the one order as i didnt understand as i was new to the site by a few days…so yeah
Seller_6YY9j5qSoM2oT
my account is not blocked though…i am still getting sales left right and centre. ive been told so many different reasons to why my unanavailble balance is showing…
- my bank card is wrong
- submit german tax cert
- payments team have put a hold
- all my items were sent less than 21 days ago
this all does not make sense what so ever…i am no longer registered for PAN-EU…i only sell to UK customers, i never have inventory sent to any other market place and i have no notifications anywhere.
Seller_6YY9j5qSoM2oT
i was just seeing if anyone went through the same issue…as my account is not under review…its showing in this part only and even when i speak to amazon they can not see an account block or suspension only when they follow the steps that i tell them to that they see this part
Seller_t0unMOivBEWfo
HI 2020 Stationery - I’m in exactly the same boat. The account isn’t blocked/suspended but is showing as unavailable.
I’m running down my Amazon stock, so i believe it is due to a velocity issue. I too haven’t sent the German Tax cert in or registered (having sold a lot in Germany in 2018) - but this isn’t the issue for the suspension or block according to SS.
I was also told I would receive a notification - but didn’t (either by email or in the amazon system).
Have you sold a lot more recently or have your sales slowed down a lot?
Luckily for me, the balance is fairly low as I’m on the dregs of my stock held at FBA. I can imaging if you are still trading as normal it is becoming a bit of a pain.
Seller_zJBycRNVjmT8H
i had same problem lasted for 2 weeks couldnt get a reply from SS ,i think it was because for some reason my account was changed to a normal buyers account then changed back at a charge of £25 then i had to wait 2 weeks to take any disbursments.
Seller_FQ9CLYTidYTVC
I have the same issue. Amazon just won’t reply to me. I have now just accepted that my Amazon account is useless and I put all my efforts into selling on our own website.
Seller_wQUjIxGWybFgG
I suggest you don’t don’t waste more time on this it sounds like a real problem, write direct to Christopher North managingdirector@amazon.co.uk
Hope this helps
Seller_6YY9j5qSoM2oT
@Bigvern Yeah this is exactly what is happening to me then, that will answer it all…as on the 28th i downgraded and upgraded on the same day…SS couldn’t even tell me this, but i know it takes a forum to see if anyone else is having the same issue as my account shows in full standing order and even SS see that. I did email the MD yesterday with two queries and his assistant got back to me this morning telling me there is a technical error and that he is looking into my other problem
@Crystalcloudco1 - well it looks like this is the issue for me…i did make a lot of sales…but the bad thing is now i had 75 other products in a fulfilment centre and now stupidly done a removal order for them as i didnt want any more funds going to unavailable, we live and learn but i wish that i was just told by SS a lot sooner rather than a helpful person on a forum telling me their same situation
thanks guys this has put me at ease
Seller_j4qOx3FnSoENm
@2020Stationery ok mine happened on the 24th - I did the same as you and upgraded again within the hour - had to otherwise you can’t contact support.
