Account Reactivation Issues
Hi there, i am new to Amazon and have major issues with my new account which was deactivated the day i set it up. I have a valid Mastercard on file and have sent in the required documents multiple times but nothing changes. My account is still deactivated and all i keep getting is the same email asking me to submit the documents again and check i have a valid card on file. Is there no was to speak to an actual person to help sort this out?
Thanks
10 replies
Seller_7VbclcPFFRTnc
is there at least 6 months left on the card before expiry ?
have you used it in a shop with the pin number ?
does the utility bill and passport have your name and address exactly as its registered on amazon
and are you a ltd company or sole trader and what have you sent as business proof ?
Seller_0gwkiFMvcH4Yq
I have an online account with Sky where i downloaded my statement from for the last 4 months, saved as a pdf and uploaded all pages. I am living in the UK as well.
Seller_mDgmmBpuxPyyD
Hello @YorksCollective
I am Adan from Amazon and I am here to assist you. I understand your concern is about the account deactivation.
You will need to submit the information requested below;
A valid credit card and one of the following documents in.pdf,.png,.jpeg, or.gif format.
If applicable, a business licence.
A bill dated within the last 90 days for piped or natural gas, electricity, piped water, or internet service, with name and address visible.
Note
The name and address on the documents must match the name and address in Seller Central.
These documents must be genuine and unaltered.
Please confirm that you have provided the document(s) in one of the supported languages. Arabic, simplified Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, and Turkish are all supported languages.
Regards,
Adan
