Amzon makes it more complicated to list in HM


#1

Having listed in handmade since the launch, I always found it really easy. title, description, photo and then what type of customisation you wanted ( for me text box ) …easy.
Now theres this " surface" and that " surface " to battle though. I have not been able to list new products for months. Why is this now so difficult. All I want is my products with a text box where customers can tell me what they want as customisation. CS have been no help in this TBH …so I’m stuck with emailing customers and them ( sometimes ) emailing back with details, leading to order being put on hold and later dispatches. Amazon please make this more simple, like it used to be, thanks.


#2

Is it adding customisations you’re having an issue with?


#3

Hi,
Sorry NBP your reply is not complete, but it seems you have/had the same issues, have you found a resolution?
Thanks


#4

I’m not understanding your issue then.

If you click on the Add/Edit Customisation Information on the Edit button then you get the tools to add such things as text boxes for customers to input customisations.


#5

Hi,
No what I get is this


I have wasted a couple of hours trying to get this sorted, , all I want is a basic text box option like it used to be, not all this.


#6

that is the picture that will show to your customers with their customisation on
ie if you are selling a mug with their name on you upload a picture of a blank mug, you then set it to text customisation and further down you set the position of the text so that when the customer uploads their name, a photo will be shown to them of the mug with their name on


#7

Hi Little Shop,
I know whats its for, but I don’t/won’t need that, but I cant get past it so I can just have a text request box like in the good old days … It should be optional not compulsory to have this " Surface " as they call it. As it stands I cant list any new HM products that just need text added.


#8

But you have to use it
It’s always been a requirement on standard amazon custom, they’ve now aligned handmade with the same.
You don’t have to put an image of your item, we created a blank white box with a red line round the edge and uploaded that so that when the customer puts their name, they only see the name not the item with the name on


#9

Hi Little shop,
I will have another look this weekend. I know that every picture I tried to upload failed, and I checked the sizing and "mb " of them, but the system just rejected it. They have made something that was very easy and usable, into something over-engineered and difficult.


#10

Try this if you only require the text box for buyer to input personalisation.