In our continued efforts to improve your seller-fulfilled returns experience, we’re excited to announce the launch of the Returns Performance dashboard on October 21, 2021. The Returns Performance dashboard will help you monitor your returns performance and proactively address return-related issues.
The Returns Performance dashboard will focus on three key returns performance metrics:
- Return requests approved in less than 24 hours
- Total declined return requests
- Return-related buyer contact rate
Each performance metric will contain details for the following areas:
- Current metric performance
- Target metric threshold
- Definition of the metric
- Explanation of metric calculation
- Explanation of importance of metric
- Policy information
Additionally, the Returns Performance dashboard is launching with the Returns Analysis page, a tool to help you identify and take action on any product listings that experience return issues. This page will help you identify the top return issue for each of your product listings so you can take action to improve the return experience.
Lastly, you can access a pop-up window within the Manage Returns page to view a summary of your returns performance metrics.
To learn more, go to Return Performance dashboard page.