Available October 21, 2021: New Returns Performance dashboard
In our continued efforts to improve your seller-fulfilled returns experience, we’re excited to announce the launch of the Returns Performance dashboard on October 21, 2021. The Returns Performance dashboard will help you monitor your returns performance and proactively address return-related issues.
The Returns Performance dashboard will focus on three key returns performance metrics:
- Return requests approved in less than 24 hours
- Total declined return requests
- Return-related buyer contact rate
Each performance metric will contain details for the following areas:
- Current metric performance
- Target metric threshold
- Definition of the metric
- Explanation of metric calculation
- Explanation of importance of metric
- Policy information
Additionally, the Returns Performance dashboard is launching with the Returns Analysis page, a tool to help you identify and take action on any product listings that experience return issues. This page will help you identify the top return issue for each of your product listings so you can take action to improve the return experience.
Lastly, you can access a pop-up window within the Manage Returns page to view a summary of your returns performance metrics.
To learn more, go to Return Performance dashboard page.
37 replies
Seller_sFEUMUfeW5484
All automated for us now…
We can’t decline any as they are all automated for us.
What does that mean? Clear as mud.
Our experience of this new prepaid return label policy is that buyers now lie about the return reason just to obtain a free return. So now you’re saying we’ll likely have products supressed due to this.
Amazon have a day off will ya.
Seller_77IcbQKVGdZo0
I am hoping this will show more information than Voice Of The Customer. Voice of the customer only shows the negative return reasons it would be good to be able to see all return reasons for FBA sellers as we don’t get to see the positive reasons until the return is booked into Amazon
Seller_3TuKPsB3ieWKC
Never had so many returns since you have started forcing sellers to pay £3.35 a time.
What about a dashboard showing the amount that you are charging sellers for returns v the amount it would have cost us if buyers weren’t forced to us your inflated prices?
Cost to send orders to customers = £194.30
Cost charged by Amazon to return the same orders = £368.50
That’s £174.20 extra!
Best one yet. We sent a order with 5 items for £2.30. 5 items returned individually at Amazon prices, £16.75. £19.05 loss on a single order.
Total rip off
Seller_cJDqPFV2U0xru
We have never asked our customers to return broken products and just asked for pictures so we can claim for postal damages! Now we are getting broken china back and having to pay for this privilege! If its our fault we own it but we are now paying for returns because its damaged in the post (we are happy to send a replacement or refund) but most annoyingly is the customer bought something and then decided it was the wrong size or age or colour or whatever and we still have to pay for return at inflated prices (often more than the product cost in the first place!) Now we are going to be judged on this as well! We are all for the customer but come on! You are just asking for fraudulent activity by dishonest customers.
Steve
Seller_cJDqPFV2U0xru
I would also add that this does not help the environment with all of the unnecessary returns as your vans are not really pollution friendly currently and neither are most delivery companies.
Steve
Seller_DnL3AXoQFgZKI
Yet another load of metrics for Amazons bots to beat us up over
Seller_vIpv9uvBH6CFY
We’re now being punished for messages about returns. With these endless new asinine metrics, nobody will be able to sell on here soon. Amazon won’t be holding itself to the same standards of course. I think they’re just sick of having marketplace competition, because they’re just making up reasons at this point.
Seller_DROodOAYHftnc
Who is ‘We’, I wonder ? You are the only ones excited - what is there to be excited about for we sellers ?
Just yet another metric to monitor and beat us over.
Seller_ouUIlFh0L5fbm
So as already mentioned - there won’t be any declined as they are all auto-authorised even after 42 days! And yes, if the customer just selects a fake reason for return the seller also gets stung for the return postage!
Available October 21, 2021: New Returns Performance dashboard
In our continued efforts to improve your seller-fulfilled returns experience, we’re excited to announce the launch of the Returns Performance dashboard on October 21, 2021. The Returns Performance dashboard will help you monitor your returns performance and proactively address return-related issues.
The Returns Performance dashboard will focus on three key returns performance metrics:
- Return requests approved in less than 24 hours
- Total declined return requests
- Return-related buyer contact rate
Each performance metric will contain details for the following areas:
- Current metric performance
- Target metric threshold
- Definition of the metric
- Explanation of metric calculation
- Explanation of importance of metric
- Policy information
Additionally, the Returns Performance dashboard is launching with the Returns Analysis page, a tool to help you identify and take action on any product listings that experience return issues. This page will help you identify the top return issue for each of your product listings so you can take action to improve the return experience.
Lastly, you can access a pop-up window within the Manage Returns page to view a summary of your returns performance metrics.
To learn more, go to Return Performance dashboard page.
Available October 21, 2021: New Returns Performance dashboard
In our continued efforts to improve your seller-fulfilled returns experience, we’re excited to announce the launch of the Returns Performance dashboard on October 21, 2021. The Returns Performance dashboard will help you monitor your returns performance and proactively address return-related issues.
The Returns Performance dashboard will focus on three key returns performance metrics:
- Return requests approved in less than 24 hours
- Total declined return requests
- Return-related buyer contact rate
Each performance metric will contain details for the following areas:
- Current metric performance
- Target metric threshold
- Definition of the metric
- Explanation of metric calculation
- Explanation of importance of metric
- Policy information
Additionally, the Returns Performance dashboard is launching with the Returns Analysis page, a tool to help you identify and take action on any product listings that experience return issues. This page will help you identify the top return issue for each of your product listings so you can take action to improve the return experience.
Lastly, you can access a pop-up window within the Manage Returns page to view a summary of your returns performance metrics.
To learn more, go to Return Performance dashboard page.
37 replies
37 replies
Seller_sFEUMUfeW5484
All automated for us now…
We can’t decline any as they are all automated for us.
What does that mean? Clear as mud.
Our experience of this new prepaid return label policy is that buyers now lie about the return reason just to obtain a free return. So now you’re saying we’ll likely have products supressed due to this.
Amazon have a day off will ya.
Seller_77IcbQKVGdZo0
I am hoping this will show more information than Voice Of The Customer. Voice of the customer only shows the negative return reasons it would be good to be able to see all return reasons for FBA sellers as we don’t get to see the positive reasons until the return is booked into Amazon
Seller_3TuKPsB3ieWKC
Never had so many returns since you have started forcing sellers to pay £3.35 a time.
What about a dashboard showing the amount that you are charging sellers for returns v the amount it would have cost us if buyers weren’t forced to us your inflated prices?
Cost to send orders to customers = £194.30
Cost charged by Amazon to return the same orders = £368.50
That’s £174.20 extra!
Best one yet. We sent a order with 5 items for £2.30. 5 items returned individually at Amazon prices, £16.75. £19.05 loss on a single order.
Total rip off
Seller_cJDqPFV2U0xru
We have never asked our customers to return broken products and just asked for pictures so we can claim for postal damages! Now we are getting broken china back and having to pay for this privilege! If its our fault we own it but we are now paying for returns because its damaged in the post (we are happy to send a replacement or refund) but most annoyingly is the customer bought something and then decided it was the wrong size or age or colour or whatever and we still have to pay for return at inflated prices (often more than the product cost in the first place!) Now we are going to be judged on this as well! We are all for the customer but come on! You are just asking for fraudulent activity by dishonest customers.
Steve
Seller_cJDqPFV2U0xru
I would also add that this does not help the environment with all of the unnecessary returns as your vans are not really pollution friendly currently and neither are most delivery companies.
Steve
Seller_DnL3AXoQFgZKI
Yet another load of metrics for Amazons bots to beat us up over
Seller_vIpv9uvBH6CFY
We’re now being punished for messages about returns. With these endless new asinine metrics, nobody will be able to sell on here soon. Amazon won’t be holding itself to the same standards of course. I think they’re just sick of having marketplace competition, because they’re just making up reasons at this point.
Seller_DROodOAYHftnc
Who is ‘We’, I wonder ? You are the only ones excited - what is there to be excited about for we sellers ?
Just yet another metric to monitor and beat us over.
Seller_ouUIlFh0L5fbm
So as already mentioned - there won’t be any declined as they are all auto-authorised even after 42 days! And yes, if the customer just selects a fake reason for return the seller also gets stung for the return postage!
Seller_sFEUMUfeW5484
All automated for us now…
We can’t decline any as they are all automated for us.
What does that mean? Clear as mud.
Our experience of this new prepaid return label policy is that buyers now lie about the return reason just to obtain a free return. So now you’re saying we’ll likely have products supressed due to this.
Amazon have a day off will ya.
Seller_sFEUMUfeW5484
All automated for us now…
We can’t decline any as they are all automated for us.
What does that mean? Clear as mud.
Our experience of this new prepaid return label policy is that buyers now lie about the return reason just to obtain a free return. So now you’re saying we’ll likely have products supressed due to this.
Amazon have a day off will ya.
Seller_77IcbQKVGdZo0
I am hoping this will show more information than Voice Of The Customer. Voice of the customer only shows the negative return reasons it would be good to be able to see all return reasons for FBA sellers as we don’t get to see the positive reasons until the return is booked into Amazon
Seller_77IcbQKVGdZo0
I am hoping this will show more information than Voice Of The Customer. Voice of the customer only shows the negative return reasons it would be good to be able to see all return reasons for FBA sellers as we don’t get to see the positive reasons until the return is booked into Amazon
Seller_3TuKPsB3ieWKC
Never had so many returns since you have started forcing sellers to pay £3.35 a time.
What about a dashboard showing the amount that you are charging sellers for returns v the amount it would have cost us if buyers weren’t forced to us your inflated prices?
Cost to send orders to customers = £194.30
Cost charged by Amazon to return the same orders = £368.50
That’s £174.20 extra!
Best one yet. We sent a order with 5 items for £2.30. 5 items returned individually at Amazon prices, £16.75. £19.05 loss on a single order.
Total rip off
Seller_3TuKPsB3ieWKC
Never had so many returns since you have started forcing sellers to pay £3.35 a time.
What about a dashboard showing the amount that you are charging sellers for returns v the amount it would have cost us if buyers weren’t forced to us your inflated prices?
Cost to send orders to customers = £194.30
Cost charged by Amazon to return the same orders = £368.50
That’s £174.20 extra!
Best one yet. We sent a order with 5 items for £2.30. 5 items returned individually at Amazon prices, £16.75. £19.05 loss on a single order.
Total rip off
Seller_cJDqPFV2U0xru
We have never asked our customers to return broken products and just asked for pictures so we can claim for postal damages! Now we are getting broken china back and having to pay for this privilege! If its our fault we own it but we are now paying for returns because its damaged in the post (we are happy to send a replacement or refund) but most annoyingly is the customer bought something and then decided it was the wrong size or age or colour or whatever and we still have to pay for return at inflated prices (often more than the product cost in the first place!) Now we are going to be judged on this as well! We are all for the customer but come on! You are just asking for fraudulent activity by dishonest customers.
Steve
Seller_cJDqPFV2U0xru
We have never asked our customers to return broken products and just asked for pictures so we can claim for postal damages! Now we are getting broken china back and having to pay for this privilege! If its our fault we own it but we are now paying for returns because its damaged in the post (we are happy to send a replacement or refund) but most annoyingly is the customer bought something and then decided it was the wrong size or age or colour or whatever and we still have to pay for return at inflated prices (often more than the product cost in the first place!) Now we are going to be judged on this as well! We are all for the customer but come on! You are just asking for fraudulent activity by dishonest customers.
Steve
Seller_cJDqPFV2U0xru
I would also add that this does not help the environment with all of the unnecessary returns as your vans are not really pollution friendly currently and neither are most delivery companies.
Steve
Seller_cJDqPFV2U0xru
I would also add that this does not help the environment with all of the unnecessary returns as your vans are not really pollution friendly currently and neither are most delivery companies.
Steve
Seller_DnL3AXoQFgZKI
Yet another load of metrics for Amazons bots to beat us up over
Seller_DnL3AXoQFgZKI
Yet another load of metrics for Amazons bots to beat us up over
Seller_vIpv9uvBH6CFY
We’re now being punished for messages about returns. With these endless new asinine metrics, nobody will be able to sell on here soon. Amazon won’t be holding itself to the same standards of course. I think they’re just sick of having marketplace competition, because they’re just making up reasons at this point.
Seller_vIpv9uvBH6CFY
We’re now being punished for messages about returns. With these endless new asinine metrics, nobody will be able to sell on here soon. Amazon won’t be holding itself to the same standards of course. I think they’re just sick of having marketplace competition, because they’re just making up reasons at this point.
Seller_DROodOAYHftnc
Who is ‘We’, I wonder ? You are the only ones excited - what is there to be excited about for we sellers ?
Just yet another metric to monitor and beat us over.
Seller_DROodOAYHftnc
Who is ‘We’, I wonder ? You are the only ones excited - what is there to be excited about for we sellers ?
Just yet another metric to monitor and beat us over.
Seller_ouUIlFh0L5fbm
So as already mentioned - there won’t be any declined as they are all auto-authorised even after 42 days! And yes, if the customer just selects a fake reason for return the seller also gets stung for the return postage!
Seller_ouUIlFh0L5fbm
So as already mentioned - there won’t be any declined as they are all auto-authorised even after 42 days! And yes, if the customer just selects a fake reason for return the seller also gets stung for the return postage!
