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Browse Node Problems
Is anyone else having problems setting browse nodes for new listings? When I select an initial category it’s just buffering endlessly. I’ve tried clearing my cache but it’s made no difference.
17 replies
Seller_IHY3RRPlqPcEh
Yes I tried to add some to new listings yesterday and it wouldn’t work at all. Was going to try again in a couple of days as haven’t got time to battle with seller support and the tech team this week ( half term !! )
Seller_Wqg5EgqxuOwDD
At least I know it’s not just me. I suppose I’d better open a case (sigh).
Seller_gN9g34EIWgbQI
Yes, I’m having the same problem.
Another case of SNAFU.
Seller_Wqg5EgqxuOwDD
SS response to me is to use Firefox!
Seller_ZNXFDLpJGLMfR
yes same for me. will report it as well
Seller_gN9g34EIWgbQI
SS told me they’d replicated the problem their end and all is fixed - it’s not as it’s still the same problem with me.
They attached a screenshot of the fixed problem and I noticed their url for the pop-up starts: catalogue-eu.amazon.com
our url starts: catalogue-sc.amazon.co.uk
So in effect they are not using the same url for the Browse node, no wonder they keep stating it works with them.
Hello Seller,
Thank you for contacting Amazon Seller Support.
From your email, I understand that you are having issues while selecting the browse path . The next step is not visible and you are unable to select the sub categories.
I regret for the inconvenience caused to you.
Please do not worry as I will surely look into your issue.
We replicated the same from our end and I am glad to inform that the issue is not persisting on the edit page anymore.
You can go ahead and start selecting the recommended browse node.
*** screen shot attached ***
It was a pleasure assisting you and thank you for being a valuable part of the Amazon.co.uk Community.
Happy selling on Amazon.
Have a great day!
Seller_Wqg5EgqxuOwDD
They told me it worked fine their end, which was when they suggested I use Firefox ie my problem not theirs. Why is it always so difficult?
Seller_ZNXFDLpJGLMfR
Update from Seller Support:
Dear Seller,
Thank you for contacting Amazon Seller Support.
I understand your concern that you’re facing issues while trying to add product. I am sorry for the inconvenience caused to you in this regard.
Please know that we are currently working on this issue with our technical team and we will get back to you at the earliest.
Amazon appreciates your patience and understanding in this regards.
Have a nice day!
Thank you for selling with Amazon.
Amazon.co.uk Seller Support
Seller_AZX1paZWSlmiH
On the pc at work its buffering, on the pc at home its not , amazon have told me its working as others, it must be some bug , they need to sort it
Seller_gN9g34EIWgbQI
Just received a reply from SS saying the problem has been fixed.
I have tried it and it is working for me now. 
Is it working for any one else?
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