I've just had to refund a customer as an item wasn't received. A legitimate INR, so of course I issued a refund ASAP and apologised. But something concerning happened. There was a pop-up asking me if I'd like to automate FBM refunds in future.
I accidentally dismissed it before I could give feedback. But Amazon, NO! I do not want to automate FBM refunds. Scammers and chancers have become so problematic that last week I was forced to create a spreadsheet to track them all.
Automated refunds would have cost me around £200 in the last week and a half. By being able to challenge customers by showing them the tracking data, the loss is much less. Not zero, but small enough to swallow, albeit grudgingly.
Since I started the spreadsheet (around two weeks ago), I've had 30 INR claims. And after doing the maths, at least 86.6% are fraudulent.
@Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_XUNeUuvrQDpgP Please feed the above back.
FOR THOSE OF YOU WHO HAVE TAKEN AMAZON TO SMALL CLAIMS:
Do you think I could tot up all the A-Zs wrongly granted and stick them in a single claim? Individual order losses are typically £5 - £20, but over a year, they can add up to thousands.
