Do Amazon refund without return?
I don’t get many returns so I’ve little experience but today I got an email saying that Amazon have processed a refund for a customer with the reason “item not as described,” which is a lie but my main question is - does this mean that the customer simply keeps my item and also gets a refund?
33 replies
Seller_NoMNQDGnEW5Bx
An FBA refund? It could be item not described as could have been sent the wrong item.
If its FBA they get the refund then have 45 days (I think) to return it, then if not returned the refund is reversed
Seller_NoMNQDGnEW5Bx
under orders, theres a manage returns tab
was it a UK order?
Seller_nRhZxElkqUPAM
I would query it and ask for it to be reversed.
Seller_tRuvBEHDedp4q
Have you also checked the ‘Closed’ tab under Manage Returns ?
Also, was the return initiated more than 30 days ago? check the date range and expand - it defaults to last 30 days. If return was started more than 30 days ago and tracking indicates it was returned (but perhaps you did not receive) then Amazon may have issued refund
Seller_SITNVuZK87zGK
I’m at a loss with this one unfortunately. If there isn’t a return request, I can’t see why they have been refunded. The only bit of information I can see on About A - Z Claims is the below…does any of that apply?
Instant Customer Refunds
Amazon may grant the customer a refund without the customer needing to contact you, under following circumstances:
- Tracking shows that the package is refused and returned to you: If a customer refuses a package on delivery, and we receive tracking information indicating that the package is returning to you, we will automatically refund the customer and debit your account for the claim amount. It does not impact your account health or Order defect rate.
- Tracking shows that you have not shipped the package when the customer files the claim with Amazon: If you have not shipped the package when the customer files the claim with Amazon, or you have not confirmed the shipment on Seller Central, we will automatically refund the customer and debit your account for the claim amount. It impacts your account health or Order defect rate.
- Tracking shows that the item was undeliverable: If the tracking shows that the item was undeliverable to the customer, we will automatically refund the customer. This will not impact your account health or Order defect rate.
Seller_lyUF34znaGncK
I have now had 3 of these in a week i.e. a refund being made with no contact from the customer and no returns.
