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Get answers to Account Health questions

Have questions about writing a plan of action, how to appeal an infringement violation, your Order Defect Rate, or more? We're here to help. Use the Account Health category in the Seller Forums to get answers to your questions from Amazon and the selling community.

Browse questions, or ask your own, in the Seller Forums

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Seller_HCpo0962k5gHX

Hello

When i started i thought i could sell under anybody since its the same product with no logo. I got infringement strkes for that, cos they are in sizes i was penalized on the same product with 4 strikes.

I tried to appeal but to no avail, since then i have been so careful and now selling my own brand.

My account has moved from risk to good and just today i checked the account health and it’s back to risk with no new reason.

I don’t understand, how does the Account health works and what can triggered my account from good to risk without any known error.

Can you enlighten me please, I have tried to read more about Account health but yet hasn’t really justify why i was moved back to risk when im doing everything right to my knowledge.

I look forward to hearing from you guys

Thanks

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