Getting Amazon to apply their own policies…
Anyone had any success getting Amazon to apply their own policy re feedback and Amazon postage?
I have my first negative for years for a non-delivered book. As I bought postage via Amazon and the feedback only mentions non- delivery I applied to have the feedback removed, spelling out clearly how the policy applies. I’ve hit a total brick wall via seller support and emailing the managingdirector email, with responses quoting parrot fashion the standard reasons for feedback removal and refusing to acknowledge the reference to the Amazon Postage guidance.
Any suggestions how I can get Amazon to follow their own policy guidance here? I don’t want them to do anything special, just what they say they will do in their guidance!
4 replies
Seller_7VbclcPFFRTnc
it won’t be removed - only struck through
Seller_77IcbQKVGdZo0
I had one the other day and it was struck through automatically as it related to delivery. Letter postage brought through Amazon. So they do apply the policy sometimes.
Unfortunately feedback removal now only seems to be removable using feedback manager. Seller Support will not remove it if raising a case through feedback manager has been denied.
I also think the MD email is now just an extension of seller support. The people who could actually help dont seem to deal with the emails any more. In my last couple of interactions it has just been cut and paste answers.
Seller_esvgLzKXw2YAl
What exactly did the feedback state?
