GS1 Barcodes not accepted
I have been backward & forwards to the amazon help tickets but i’m just getting automated responses.
I have paid for a GS1 barcode subscription & assigned all of the required barcodes over a week ago. Amazon are not accepting the codes, giving the message:
‘You are using UPCs, EANs, ISBNs, ASINs, or JAN codes that do not match the products you are trying to list. If you believe you have reached this message in error, please contact Seller Support.’
Nobody at amazon seem to be able to sort out this issue, i have been told that i need to register the brand name? We literally put stones into bags & sell them on our website. There is no brand & the packaging is completely plain.
Surly someone else has had this issue in the past & can shed some light on this?
20 replies
Seller_qZO3ZCjoBXEeL
You need to register a brand name in GS1 and the brand needs to match when you create the ASIN, that is the match/link that Amazon is looking for.
Seller_2JJbmqNA1l8z9
You must fill in every section of the individual ean numbers or they will not store and be recognised .
Seller_62OdPzJM60I9v
I’ve had the same problem today trying to list items where I filled in all the info on GS1 yesterday. I’ve been told to wait up to 72 hours because that’s how long they can take to verify the info with GS1, it used to be 24 hours!
Seller_vn60Ocb0ZunR8
I have the same issue - same brand which I have created products with before. All filled out at GS1, everything matches - waited over 72hrs - Same error.
Seller_Uu1wdCFnoCleR
I had the same problem late last week. I have been listing products with no issues for years and then suddenly get the message you have received. I have not had the time to contact seller support about the issue yet. I am starting to give up with Amazon…
Seller_77IcbQKVGdZo0
I don’t know if there is something wrong with Amazon at the moment with regards to this. I have a brand I have been listing against for a couple of years and suddenly today I am getting this error message.
I don’t own the brand and the barcodes are definitely for the brand I am listing as I have checked this on GS1.
Currently got a support case open with Amazon to see if they can help
Seller_vn60Ocb0ZunR8
Case Open… No response yet. I have uploaded my GS1UK cert also.
Seller_vn60Ocb0ZunR8
I’ve contacted GS1 today. 48 hours for a response.
Seller_DuM0hlgCphR9k
i am also facing same problem .emailed so many times to amazon there are asking for time to solve its been 10 days
