Hijackers help!
Hello Everyone please help me: So i have a hijacker on my listing and he sell diferent product and i reoprt a violation to amazon and amazon anserw : ‘’ Hello,
Notices of intellectual property infringement must be submitted through Brand Registry or our online notice of infringement form (https://www.amazon.co.uk/report/infringement).
If you are appealing an action taken on your account for an intellectual property complaint, please submit this information by clicking the Appeal button on Account Health (https://sellercentral-europe.amazon.com/performance/dashboard).
If you believe sellers are listing incomplete or inaccurate products against the detail page, we ask that you contact us directly (https://sellercentral-europe.amazon.com/cu/contact-us).
Please resubmit your notice of infringement through one of these channels so that we may process your complaint
SOO i made a report violationa and they anserw ‘’ please report aviolation’’ So what am i suposed to do now? they anserw me same wrods every time
25 replies
Seller_2Su3bcJXQR0sO
How upsetting! I used to wholesale jewellery and people were constantly copying.
Can I ask if you’ve had an further development to your problem?
Seller_3eYvlyTN1MDGy
But he has so so so low price and i think its guy from chinesee…what is more i bought his product and its so difrent without logo and barcodes so the rules of amazon say clear that hicakers cant sell product wihch is difrent
Seller_6sxtIS0RbZ5k7
So, if the listed product has your logo on it and the competitor’s one doesn’t have the logo then you need to report it as counterfeit.
Seller_UN9ILzxADiCK3
We have a similar issue. There are companies outside the EU that “hijack” EAN/GTIN codes of genuine products registered with GS1, therefore making it impossible to add your products online as the EAN/GTIN has been used for a completely different product. We have raised this issue with Amazon several times, but like you said the response is always generic auto-response. We’d be extremely thankful if someone could find a solution to deal with these rogue sellers.
Seller_6PZCsm94WPyoF
The Amazon AI system used for their email support is hopeless for anything out of the ordinary, you can just end up going around in circles. I would call Seller Support and speak to a real person to explain your problem. Hope that helps!
Seller_nCHvzqDI47Uss
HI
There are many ways to get around this…
Fortunately Amazon works on EAN numbers EAN are registered to a specific product. SO basically if what you are selling is registered against “xxxxxxx” then the other seller who is hijacked the listing also has to sell the same thing with the same ean number “xxxxxx” if it is different you dont need to report a copyright or trademark infringement you need to report the listing a “amazon report listing violation” as its a violation of the listing agreement.
If he is selling the exact same item on the same ean number there is NOTHING you can do as you are not the trademark or brand owner or agent.
its against amazons selling / listing practices to create an item with a different barcode if the item already exists on amazon. this can cause a suspension of your account.
Seller_bixMTbRxHCvav
Hi,
Its a constant problem I have many items particularly on the European website were my items have their picture changed or details changed, trying to get Amazon to do anything about it well I’ve just given up, its easier just to delete the item if Amazon doesn’t want the commission on the sale then stick it. Some agents will correct the problem but generally the reply is download this upload that which I just don’t understand, how they change the details etc is beyond me what we need is some whizkid to tell me how they do so that I can do the same and change it back?
Seller_mg4bayaHNK6HX
Could you provide a link to the product page, might help 
Seller_7xa4giJ3wJ3FU
Hi, Amazon reply with the exact same message whatever ‘violation’ you report, and this has been the same for several months. I guess they are doing this deliberately to stop violations being reported?
