Incorrect IP flagged and approval system not working Help / Suggestions?
We are an experienced long term seller on Amazon and have managed to fix most problems ourselves over the years but this one is defeating us so any help from the community would be much appreciated.
We listed an authentic licensed product which contains the brand name of another company under a listing that contains our own brand. We do this because we are an authorised partner to this brand and hold a letter of authorisation from them to sell their brand within our range on Amazon. As usual this was immediately flagged as suspected IP by the AZ bots. The last time this happened we got the ASINS approved in a day by supplying our letters and pictures etc. This time though we have been on a merry-go-round back and forth with Amazon Seller Support for almost 1 month trying to get this approved. We have sent all documents, pictures as requested and now for the last 2 weeks none of this is being acknowledged. We have called, emailed, chatted SS to ask what is happening and we just get the same stock email saying the ASIN is flagged for IP and to supply the documents, which we do again and again and again and get no reply. Any experienced sellers have any ideas on how to get this moved forward within Amazon as its now driving us nuts and we have 20,000 units sitting in the warehouse.
6 replies
Seller_rZax50qrWcaoG
Not clear about this… Did you list the item under your brand name or theirs?
Seller_KKcTTZzy6Jd6Q
The “Brand” field should match the brand in the title, the title should not contain multiple brand names.
As such you should absolutely not have your own brand in the “Brand” field.
Your name should be in the “manufacturer” field (based on what you said I’m assuming you’re the manufacturer?) or left out entirely.
Using our own name and Disney as an example:
Title would be something like: Disney stuffed toy - officially licensed 100% polyester etc.
Brand would be: Disney
Manufacturer would be: ClearanceShed
Some brands have sub-brands which also should not be used together, using disney as an example you should not put “Winnie the Pooh” in the brand field if you have “Disney” in the title and vice-versa, but you could put “Winnie the Pooh” in both the brand and title and leave “Disney” out entirely.
Once that is fixed then the suspected IP violation should automatically resolve itself.
It’s likely that the brand has specific rules for how you are allowed to advertise their products, usually this will be something very similar to the above Amazon rules.
Seller_NoMNQDGnEW5Bx
Surely the brand would still be Disney but then manufacturer is George at Asda?
