Invoice defect rate at 100% - warning from Amazon
I have received a message today from seller central stating that my invoice defect rate is 100%. They have stated this could affect my selling on Amazon with deactivation.
I do not know how to raise an invoice on the system. Can anybody help me with this issue.
I have sent a message to seller support but they are stating that it can take up to 12 hours to report back, if they do report back. There does not appear to be a link to have a conversation anymore on the seller help page, only access to seller support is via Email.
Any help would be greatly appreciated.
Thank you
7 replies
Seller_tRuvBEHDedp4q
You have to provide invoices to all business customers within 24 hours of dispatch of order (or anyone who requests an invoice)
If you are VAT registered AND you are using the Amazon Vat Calculation Service (VCS) you can get Amazon to create the invoices automatically on your behalf.
If you are NOT Vat registered then you can get Amazon to issue receipts on your behalf.
If you are VAT registered but not using VCS then you have to upload invoices yourself via the link on the orders page. This will mean creating your own invoice in PDF format and uploading the file.
Seller_2Su3bcJXQR0sO
I assume you are not VAT registered? Therefore, you need to upload an invoice to business orders (if I remember).
You have to create an invoice for each the order requiring invoices. And upload against the order.
There are many ways to do this: create invoice on Words or Excel and then export to PDF. You may find it handy to create a template and just change customers details.
Or there are lots of free template invoice online.
If you are not VAT registered, in the VAT box - put £0.00 .
Seller_DROodOAYHftnc
If you are not VAT registered you can declare your exemption status and Amazon will automatically upload receipts for you, to business customers.
If you do a search you will find a link to the page to declare.
