Items sent on click and drop, customers say they haven received item
items sent on click and drop, delivery confirmed and 20 customers say they haven received item
16 replies
Seller_NoLYurmb006tq
Hi if it was on the same order it could be a sacks lost, check order name and delivery name and address make sure things don’t look off in any way.
If it looks to be right you will need to claim from RM if you have insurance the only other scenario is if the correct postage was not paid for the size or weight and if yours has been audited could be the unlucky one.
Seller_2BrPSydGy6oyq
Orders have been delivered, but buyers say not received?
Seller_NoLYurmb006tq
Hi as mentioned above looks like the auto RM update in amazon with the 2d.
I switched back to hermes when RM started to struggle during the pandemic and I’m not a big Hermes fan mor so as items don’t get returned if no responce and delivery can take 3-5days on average for standard, ButI have hardly had any issues right the way through so if your sending small parcels on MFN they are worth considering obviously potable is a little more expensive
Seller_SrFxL4X95IpRI
call royal mail and give them a couple of the ref numbers and ask for the gps details. a little extra confirmation foryou.
Seller_NoMNQDGnEW5Bx
How do you know they have been delivered?
