Late delivery and compensation
I sne a parcel out with parcelforce on a 48 hour delivery, 7 days later its not turned up ad seems to be stuck in a depot their end. The customer doesnt want to cancel the order but wants compensation for late delivery. The product was on a free shipping so she hasnt paid extra for shipping. Any ideas what I need to do ?
Late delivery and compensation
I sne a parcel out with parcelforce on a 48 hour delivery, 7 days later its not turned up ad seems to be stuck in a depot their end. The customer doesnt want to cancel the order but wants compensation for late delivery. The product was on a free shipping so she hasnt paid extra for shipping. Any ideas what I need to do ?
2 replies
Seller_4sL4COB3CN00X
Perhaps agree that when it is delivered you will seek compensation from ParcelForce and pass whatever you achieve on to them?
Seller_lljyzgTxr5fgI
As per the compensation guidelines on Parcelforce’s website, you can claim 25% of the carriage cost for items delayed beyond the specified date for Parcelforce 48. Given that the customer is not wishing to cancel, perhaps you could offer this 25% of the carriage cost to her?
Late delivery and compensation
I sne a parcel out with parcelforce on a 48 hour delivery, 7 days later its not turned up ad seems to be stuck in a depot their end. The customer doesnt want to cancel the order but wants compensation for late delivery. The product was on a free shipping so she hasnt paid extra for shipping. Any ideas what I need to do ?
Late delivery and compensation
I sne a parcel out with parcelforce on a 48 hour delivery, 7 days later its not turned up ad seems to be stuck in a depot their end. The customer doesnt want to cancel the order but wants compensation for late delivery. The product was on a free shipping so she hasnt paid extra for shipping. Any ideas what I need to do ?
Late delivery and compensation
I sne a parcel out with parcelforce on a 48 hour delivery, 7 days later its not turned up ad seems to be stuck in a depot their end. The customer doesnt want to cancel the order but wants compensation for late delivery. The product was on a free shipping so she hasnt paid extra for shipping. Any ideas what I need to do ?
2 replies
2 replies
Seller_4sL4COB3CN00X
Perhaps agree that when it is delivered you will seek compensation from ParcelForce and pass whatever you achieve on to them?
Seller_lljyzgTxr5fgI
As per the compensation guidelines on Parcelforce’s website, you can claim 25% of the carriage cost for items delayed beyond the specified date for Parcelforce 48. Given that the customer is not wishing to cancel, perhaps you could offer this 25% of the carriage cost to her?
Seller_4sL4COB3CN00X
Perhaps agree that when it is delivered you will seek compensation from ParcelForce and pass whatever you achieve on to them?
Seller_4sL4COB3CN00X
Perhaps agree that when it is delivered you will seek compensation from ParcelForce and pass whatever you achieve on to them?
Seller_lljyzgTxr5fgI
As per the compensation guidelines on Parcelforce’s website, you can claim 25% of the carriage cost for items delayed beyond the specified date for Parcelforce 48. Given that the customer is not wishing to cancel, perhaps you could offer this 25% of the carriage cost to her?
Seller_lljyzgTxr5fgI
As per the compensation guidelines on Parcelforce’s website, you can claim 25% of the carriage cost for items delayed beyond the specified date for Parcelforce 48. Given that the customer is not wishing to cancel, perhaps you could offer this 25% of the carriage cost to her?
