Late delivery and compensation
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Seller_gzzF5P8epzYT6

Late delivery and compensation

I sne a parcel out with parcelforce on a 48 hour delivery, 7 days later its not turned up ad seems to be stuck in a depot their end. The customer doesnt want to cancel the order but wants compensation for late delivery. The product was on a free shipping so she hasnt paid extra for shipping. Any ideas what I need to do ?

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Tags:Cancelled order, Shipping
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Seller_4sL4COB3CN00X
In reply to: Seller_gzzF5P8epzYT6’s post

Perhaps agree that when it is delivered you will seek compensation from ParcelForce and pass whatever you achieve on to them?

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Seller_lljyzgTxr5fgI
In reply to: Seller_gzzF5P8epzYT6’s post

As per the compensation guidelines on Parcelforce’s website, you can claim 25% of the carriage cost for items delayed beyond the specified date for Parcelforce 48. Given that the customer is not wishing to cancel, perhaps you could offer this 25% of the carriage cost to her?

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