Lost inbound Inventory - Coventry CV5 9PF
Please can someone help me and suggest what to do
I have sent 8 units in a carton, I have labelled the units myself, sealed and weight the carton, used UPS to despatch it to the Amazon FC,
The carton was despatched on Nov 25 2021, was delivered on Nov 29, 2021, as per UPS tracking details in the Amazon SS,
In the contents tab its showing as follows
Units expected: 8
Units received: 2
Discrepancy -6
Status: Investigation completed – shipment contents counted and confirmed
I opened the case, uploaded the supplier invoices explained that the units in the invoice have been sent into multiple shipments, received the following reply from the SS investigation team.
Hello from Amazon Selling Partner Support,
We understand your concern regarding the missing units of the FNSKU: X000000000 / -6 in the shipment ID: FBA000000000.
When receiving items in the FC, we physically count units being received. If we find quantity discrepancies between what we received and what was expected per the shipment details, we initiate a second physical check to re-count the units received.
Items are marked “Investigation Completed – shipment contents counted and confirmed” in Seller Central when we have completed the second physical check, and the quantity discrepancy still exists.
In response to your request, we have completed a further review. This review confirmed that we have no record of receiving the units in question, therefore no reimbursement for these units will be issued.
The case was closed, I had chat with the Amazon Associate and tried explaining to him that the weight of the carton is 12 Kgs and the unit weight is 1 Kg, how its possible for the carton to weigh 12 Kg with only 2 units in, and he said that he will contact the investigation team, inform them about the weight and they will contact by email.
Today I have received the same generic email as I have quoted above.
Any suggestions on how to deal with the lost inventory and what is the best contact to resolve this issue.
Thanks in advance.
14 replies
Seller_uEZPbDHzm1P0H
@The_Little_Shop
@Demel
@NEil
@Smiley_Guy
Any suggestions regarding the above?
Seller_6sxtIS0RbZ5k7
When is your reconcile date? They do have a habit of ‘finding’ things the day before they have to pay up for them.
Seller_AgXuYw63iPqpk
Hi,
I have a similar issue with my shipment; the total quantity shipped in 5 boxes total 240 units. Amazon closed the status with 72 units that were missing; after ten days of hard work with Amazon, they sent me the duplicate generic emails ( copy and paste) as you have received. Finally, after uploading all the delivery proof from UPS and suppliers’ invoices, Amazon issued me reimbursement for 48 units. I have sent them an email again for 24 units but received the same message.
Struggle continue for the remaining 24 units.
Keep live your case and might be you will get someone who will review your case and make some sensible decision.
Seller_Yja9oH7DLHk2I
I am seeing a huge increase in the amount of discrepancies that I am unable to claim for.
It used to be about 10% of shortages that had ‘investigation complete’ against them.
I used to just accept that this was part of the cost of using FBA. It has now gone up to around 80% of shortages.
It really is just theft. Being unable to reason with Seller Support just makes it infuriating. They must make a fortune out of all the extra stock.
Is anyone else seeing a big increase in ‘investigation complete’ messages?
