New requirement to maintain Invoice Defect Rate below 5%
Amazon Business customers require timely invoices (or receipts) for tax and accounting purposes. To help you deliver the invoicing experience that this fast-growing segment of customers expects, we introduced the Invoice Defect Rate in July 2020 and since then have been recommending to maintain it under 5%.
Starting from 5 April 2021, all sellers will be required to adhere to this 5% target to sell on Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.it and Amazon.es. Failure to comply with this upcoming performance requirement may result in account deactivation.
If your Invoice Defect Rate is above the 5% target, Amazon can help you improve your performance and receive fewer customer contacts with the following solutions to provide invoices to customers:
Amazon generated invoices (recommended)
Amazon can generate VAT invoices or receipts on your behalf at no cost and make them available for customers to download. VAT registered sellers can activate the VAT Calculation Service and benefit from automated invoice generation. Sellers exempt from VAT registration in both the EU and the UK can declare their VAT exemption status and benefit from automated receipt generation.
Invoice upload
You can upload your own invoices within one business day after shipment either manually via the Manage Orders page, or automatically through a third-party solution or by developing your own solution. Customers will be able to download the invoices directly from their account.
Please note that invoices sent through the Buyer-Seller messaging are not compliant with theAmazon Business invoicing policy, hence are considered missing and affect your Invoice Defect Rate negatively.
Visit our dedicated pages to learn more about the Invoice Defect Rate, how to upload your invoices and the VAT Calculation Service.
Thank you for your continuous commitment to improving the customer experience on Amazon.
103 replies
Seller_Vr7upjRYgOcJc
I am puzzled by the email I received from Amazon regarding this topic. It said my IDR was over 5% and yet, when I followed their navigation route, it said “N/A”. Apart from that, I only sell FBA and I have already activated the VAT calculation service. I’m not sure what more I can do.
Seller_XVPTg7OozKZUn
If I am not registered as VAT and I sell only on Amazon UK, am I also subject to this 5% limit - since I receive such a message?
Seller_N8sdIVWmCyj2a
I’m not vat registered and only sell on Amazon U.K., do you have to upload a invoice for every order? Or just business customers?
Seller_NoMNQDGnEW5Bx
Performance, Account Health, Customer Service Performance
Seller_MKi6wqe68YZuu
Dear Amazon
I’ve been selling here since before Marketplace. I know what you’re like.
Uploading my invoices is a pain in the bum but I wouldn’t trust you to address my parcels, let alone let you near my accounts.
Kind Regards
The Original Parrot
Seller_x1xMSBwZsJrTE
I wondered how long it would take before you wheeled out this stick to beat us with.
Can just I ask, regarding declaring VAT exemption status and having automated receipts, is there anything we need to be aware of other than what’s on the form we have to sign?
Reason I ask is that Amazon don’t usually do anything like this out of the goodness of their heart, so I just want to make sure there aren’t any nasty surprises down the road.
Seller_snWsqDJGqg4sY
I got the email this morning and declared my vat exemption.Everything seems to be ok and my account now states that Amazon will provide the invoices/receipts.
Seller_zLn3YOkGOaTxU
We can’t use the VAT calculation service because the rates used are not listed in the Amazon system and the items qualify for part book relief. @Jessica can you confirm that these rates are going to available in Amazon before 5th April? This is causing a major headache.
Seller_sFEUMUfeW5484
It will show 0% as that is for the previous 7 day period. This new (pathetic) rule only came in today.
Seller_KM2No8jybV32S
I will actually congratulate Amazon with respect to this, as a buyer on the platform it’s extremely frustrating when VAT registered sellers do not upload a VAT invoice, and credit to Amazon their VAT Calculation service is excellent.
Helps buyers, takes hassle away from sellers, and leaves an audit trail for HMRC to be able to chase up should they need to look into anything.
New requirement to maintain Invoice Defect Rate below 5%
Amazon Business customers require timely invoices (or receipts) for tax and accounting purposes. To help you deliver the invoicing experience that this fast-growing segment of customers expects, we introduced the Invoice Defect Rate in July 2020 and since then have been recommending to maintain it under 5%.
Starting from 5 April 2021, all sellers will be required to adhere to this 5% target to sell on Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.it and Amazon.es. Failure to comply with this upcoming performance requirement may result in account deactivation.
If your Invoice Defect Rate is above the 5% target, Amazon can help you improve your performance and receive fewer customer contacts with the following solutions to provide invoices to customers:
Amazon generated invoices (recommended)
Amazon can generate VAT invoices or receipts on your behalf at no cost and make them available for customers to download. VAT registered sellers can activate the VAT Calculation Service and benefit from automated invoice generation. Sellers exempt from VAT registration in both the EU and the UK can declare their VAT exemption status and benefit from automated receipt generation.
Invoice upload
You can upload your own invoices within one business day after shipment either manually via the Manage Orders page, or automatically through a third-party solution or by developing your own solution. Customers will be able to download the invoices directly from their account.
Please note that invoices sent through the Buyer-Seller messaging are not compliant with theAmazon Business invoicing policy, hence are considered missing and affect your Invoice Defect Rate negatively.
Visit our dedicated pages to learn more about the Invoice Defect Rate, how to upload your invoices and the VAT Calculation Service.
Thank you for your continuous commitment to improving the customer experience on Amazon.
New requirement to maintain Invoice Defect Rate below 5%
Amazon Business customers require timely invoices (or receipts) for tax and accounting purposes. To help you deliver the invoicing experience that this fast-growing segment of customers expects, we introduced the Invoice Defect Rate in July 2020 and since then have been recommending to maintain it under 5%.
Starting from 5 April 2021, all sellers will be required to adhere to this 5% target to sell on Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.it and Amazon.es. Failure to comply with this upcoming performance requirement may result in account deactivation.
If your Invoice Defect Rate is above the 5% target, Amazon can help you improve your performance and receive fewer customer contacts with the following solutions to provide invoices to customers:
Amazon generated invoices (recommended)
Amazon can generate VAT invoices or receipts on your behalf at no cost and make them available for customers to download. VAT registered sellers can activate the VAT Calculation Service and benefit from automated invoice generation. Sellers exempt from VAT registration in both the EU and the UK can declare their VAT exemption status and benefit from automated receipt generation.
Invoice upload
You can upload your own invoices within one business day after shipment either manually via the Manage Orders page, or automatically through a third-party solution or by developing your own solution. Customers will be able to download the invoices directly from their account.
Please note that invoices sent through the Buyer-Seller messaging are not compliant with theAmazon Business invoicing policy, hence are considered missing and affect your Invoice Defect Rate negatively.
Visit our dedicated pages to learn more about the Invoice Defect Rate, how to upload your invoices and the VAT Calculation Service.
Thank you for your continuous commitment to improving the customer experience on Amazon.
103 replies
103 replies
Seller_Vr7upjRYgOcJc
I am puzzled by the email I received from Amazon regarding this topic. It said my IDR was over 5% and yet, when I followed their navigation route, it said “N/A”. Apart from that, I only sell FBA and I have already activated the VAT calculation service. I’m not sure what more I can do.
Seller_XVPTg7OozKZUn
If I am not registered as VAT and I sell only on Amazon UK, am I also subject to this 5% limit - since I receive such a message?
Seller_N8sdIVWmCyj2a
I’m not vat registered and only sell on Amazon U.K., do you have to upload a invoice for every order? Or just business customers?
Seller_NoMNQDGnEW5Bx
Performance, Account Health, Customer Service Performance
Seller_MKi6wqe68YZuu
Dear Amazon
I’ve been selling here since before Marketplace. I know what you’re like.
Uploading my invoices is a pain in the bum but I wouldn’t trust you to address my parcels, let alone let you near my accounts.
Kind Regards
The Original Parrot
Seller_x1xMSBwZsJrTE
I wondered how long it would take before you wheeled out this stick to beat us with.
Can just I ask, regarding declaring VAT exemption status and having automated receipts, is there anything we need to be aware of other than what’s on the form we have to sign?
Reason I ask is that Amazon don’t usually do anything like this out of the goodness of their heart, so I just want to make sure there aren’t any nasty surprises down the road.
Seller_snWsqDJGqg4sY
I got the email this morning and declared my vat exemption.Everything seems to be ok and my account now states that Amazon will provide the invoices/receipts.
Seller_zLn3YOkGOaTxU
We can’t use the VAT calculation service because the rates used are not listed in the Amazon system and the items qualify for part book relief. @Jessica can you confirm that these rates are going to available in Amazon before 5th April? This is causing a major headache.
Seller_sFEUMUfeW5484
It will show 0% as that is for the previous 7 day period. This new (pathetic) rule only came in today.
Seller_KM2No8jybV32S
I will actually congratulate Amazon with respect to this, as a buyer on the platform it’s extremely frustrating when VAT registered sellers do not upload a VAT invoice, and credit to Amazon their VAT Calculation service is excellent.
Helps buyers, takes hassle away from sellers, and leaves an audit trail for HMRC to be able to chase up should they need to look into anything.
Seller_Vr7upjRYgOcJc
I am puzzled by the email I received from Amazon regarding this topic. It said my IDR was over 5% and yet, when I followed their navigation route, it said “N/A”. Apart from that, I only sell FBA and I have already activated the VAT calculation service. I’m not sure what more I can do.
Seller_Vr7upjRYgOcJc
I am puzzled by the email I received from Amazon regarding this topic. It said my IDR was over 5% and yet, when I followed their navigation route, it said “N/A”. Apart from that, I only sell FBA and I have already activated the VAT calculation service. I’m not sure what more I can do.
Seller_XVPTg7OozKZUn
If I am not registered as VAT and I sell only on Amazon UK, am I also subject to this 5% limit - since I receive such a message?
Seller_XVPTg7OozKZUn
If I am not registered as VAT and I sell only on Amazon UK, am I also subject to this 5% limit - since I receive such a message?
Seller_N8sdIVWmCyj2a
I’m not vat registered and only sell on Amazon U.K., do you have to upload a invoice for every order? Or just business customers?
Seller_N8sdIVWmCyj2a
I’m not vat registered and only sell on Amazon U.K., do you have to upload a invoice for every order? Or just business customers?
Seller_NoMNQDGnEW5Bx
Performance, Account Health, Customer Service Performance
Seller_NoMNQDGnEW5Bx
Performance, Account Health, Customer Service Performance
Seller_MKi6wqe68YZuu
Dear Amazon
I’ve been selling here since before Marketplace. I know what you’re like.
Uploading my invoices is a pain in the bum but I wouldn’t trust you to address my parcels, let alone let you near my accounts.
Kind Regards
The Original Parrot
Seller_MKi6wqe68YZuu
Dear Amazon
I’ve been selling here since before Marketplace. I know what you’re like.
Uploading my invoices is a pain in the bum but I wouldn’t trust you to address my parcels, let alone let you near my accounts.
Kind Regards
The Original Parrot
Seller_x1xMSBwZsJrTE
I wondered how long it would take before you wheeled out this stick to beat us with.
Can just I ask, regarding declaring VAT exemption status and having automated receipts, is there anything we need to be aware of other than what’s on the form we have to sign?
Reason I ask is that Amazon don’t usually do anything like this out of the goodness of their heart, so I just want to make sure there aren’t any nasty surprises down the road.
Seller_x1xMSBwZsJrTE
I wondered how long it would take before you wheeled out this stick to beat us with.
Can just I ask, regarding declaring VAT exemption status and having automated receipts, is there anything we need to be aware of other than what’s on the form we have to sign?
Reason I ask is that Amazon don’t usually do anything like this out of the goodness of their heart, so I just want to make sure there aren’t any nasty surprises down the road.
Seller_snWsqDJGqg4sY
I got the email this morning and declared my vat exemption.Everything seems to be ok and my account now states that Amazon will provide the invoices/receipts.
Seller_snWsqDJGqg4sY
I got the email this morning and declared my vat exemption.Everything seems to be ok and my account now states that Amazon will provide the invoices/receipts.
Seller_zLn3YOkGOaTxU
We can’t use the VAT calculation service because the rates used are not listed in the Amazon system and the items qualify for part book relief. @Jessica can you confirm that these rates are going to available in Amazon before 5th April? This is causing a major headache.
Seller_zLn3YOkGOaTxU
We can’t use the VAT calculation service because the rates used are not listed in the Amazon system and the items qualify for part book relief. @Jessica can you confirm that these rates are going to available in Amazon before 5th April? This is causing a major headache.
Seller_sFEUMUfeW5484
It will show 0% as that is for the previous 7 day period. This new (pathetic) rule only came in today.
Seller_sFEUMUfeW5484
It will show 0% as that is for the previous 7 day period. This new (pathetic) rule only came in today.
Seller_KM2No8jybV32S
I will actually congratulate Amazon with respect to this, as a buyer on the platform it’s extremely frustrating when VAT registered sellers do not upload a VAT invoice, and credit to Amazon their VAT Calculation service is excellent.
Helps buyers, takes hassle away from sellers, and leaves an audit trail for HMRC to be able to chase up should they need to look into anything.
Seller_KM2No8jybV32S
I will actually congratulate Amazon with respect to this, as a buyer on the platform it’s extremely frustrating when VAT registered sellers do not upload a VAT invoice, and credit to Amazon their VAT Calculation service is excellent.
Helps buyers, takes hassle away from sellers, and leaves an audit trail for HMRC to be able to chase up should they need to look into anything.
