Provide customers with a receipt and no VAT
I am no longer required to charge VAT as I am now below the UK threshold.
Yet Amazon keep on about me providing all my customers with a vat invoice!
I can’t see how or where to give my customers just a receipt perhaps, can anyone help please?
I have asked Amazon about 6 times now and I only get the usual reply that makes me think they don’t read my question fully.
Thanks Trish Crockery Barn
7 replies
Seller_BS5lg2keRs2QO
You are only required to provide an invoice to every business customer and any buyer who asks for one.
Seller_64jziShTiTjOq
You’re only required to give invoices to business customers, not individuals, although Amazon annoyingly put that “No invoice” message on every order. If you really do need to give an invoice/receipt, you can just create your own document (using Word, for example) specifying that no VAT is charged/payable, save it as a pdf file then upload it. There are also invoice creating programs available online but a word-processed document is just as easy and if you save it as a template, you’re ready for the next time
Seller_esvgLzKXw2YAl
If you have de-registered for VAT, have you actually removed your VAT number from your account?
If not, they will continue to hound you. You will also be getting charged without VAT, which if/when found out, will get you into a lot of trouble.
You however must still provide invoices for business customers, just without the VAT.
Seller_JHdYYHAeKWpb1
Welcome to my world I have a customer who has actually filled an A-Z claim for not providing a VAT invoice. First of all he claimed the item did not arrive and he wanted his money back, then he claimed it did not arrive on the date stated 06.06.2020 when in fact it was delivered on 02.06.2020. Now he claims the item is not as described because I provided a non VAT receipt.
Read his comments, well his copy past arguments. Like I said this a seller or disgruntled seller the item is specific item which would purchased by a collector or seller trying to fulfil an order.
" Customer comments:
I would assume that the receipt is the proof of contract you entered into when buying the good from the supplier. Without the receipt you have no proof that you purchased the goods from said supplier so they would not be oblidged to refund. If you have a valid receipt and the goods are faulty (ie do not perform the task for which they were intented) then the supplier, under the Sales of Goods Act, is oblidged to refund. The Act states that the goods should be ‘fit for purpose’ and if they are not then the contract is not binding. Interestingly, if you are given a product as a gift, even if you have the receipt, the supplier is entitled to refuse to refund as the contract they entered into was between themselves and the purchaser, not the recipient of the gift. However most companies do refund or at least exchange without a receipt as a goodwill measure. Search Results Featured snippet from the web If you bought faulty goods on or before 30 September (even if you received them after this date), you can choose to reject the goods under the Sale of Goods Act. This means you can give them back and get a refund. Consumer Credit Act 1974 - Section 75 Under Section 75 of the Consumer Credit Act 1974 If you pay for your item using your credit card then you have rights to claim a refund from your credit card provider as well as the seller if something goes wrong. This extra protection applies when you buy an item that costs between £100 and £30,000 and means if the seller goes bust or fails to deliver your item you can approach your credit card company to get your money back. For more information, you can read our guide How Section 75 of the Consumer Credit Act Protects Your Credit Card. Or for a full definition of the Consumer Credit Act 1974 visit the GOV.UK website ."
